To begin 2016, we’d like to do a post surrounding our thoughts on what Documentum clients should planning for in the upcoming year. See previous posts in 2012 and 2010. This year’s post will review our earlier tips and highlight our thoughts for 2016.
Documentum D2 – Thoughts on the Content Library Use Case
We recently helped a client with a difficult implementation surrounding the “Content Library” function released back in April with D2 as a primary client. The use case is focused on managing project deliverables for large-scale multi-year projects. This post will describe some of the client’s struggles and our overall thoughts.
Enterprise Content Management – State of the Industry – 2015
TSG is holding our annual client briefing on June 1st and June 2nd. To kickoff the meeting, I will be conducting a “State of the ECM Industry – 2015” Overview. This post will present the highlights of that presentation.
Federated Search and Content Services – Is a Publishing Approach better?
Over the last couple of years, some ECM vendors have been touting a Federated Search model to “cure” the issue of access to document content contained in legacy ECM systems. Whether from an ECM vendor like Nuxeo or supporting software vendor like Simflofy, the marketing message of getting access to multiple repositories from one search hearkens […]
Documentum and Alfresco – Automating Personalized Documents
In the past, many clients have generated personalized forms utilizing Adobe Forms as a template for an OpenContent Form (previously known as Active Wizard). Recently, we’ve worked with an Insurance client to provide similar functionality using a Microsoft Word document with Mail Merge fields to produce personalized letters that can be sent out to clients. […]
Print to Repository – OpenContent Print Driver Support
TSG has been working with a client recently that needs the ability to print directly to the repository. This post will present both the old way of printing to the repository as well as our new OpenContent Print Driver to allow printing to the repository with a consistent web-based indexing user experience.
OpenContent Management Suite – Fall 2018 Release
TSG is happy to announce the Fall 2018 release of the OpenContent Management Suite (OCMS)! This release, version 3.1, follows our new product release Spring/Fall cadence that we have started this year. For this post, we will take a look at some of the notable enhancements included in the 3.1 release.
CCM Insurance Letter Generation – OCMS & SmartCOMM Integration
One of the goals of most claims processing/member service departments for Auto, Health or any type of insurance is improving the efficiency of their workforce. Faster processing times ensure a better customer experience, increase satisfaction and aides in retention. One of the most common tasks that occurs in any insurance scenario (Claim or Policy) is […]
Documentum – EMC World 2015 – Momentum – Prepping for the Show
Next week, May 4th through May 8th, EMC World and the smaller component for Documentum (formerly IIG and now ECD ) Momentum will again be in Las Vegas again at the Venetian. TSG has attended all the U.S. Momentum’s since the 1996 inaugural event in Miami (19 and counting). For those attending, we thought we […]
Zoom integration and the Alfresco Enterprise Viewer for Document Review
In the months since the COVID outbreak, many businesses have been adapting their processes to the realities of remote document review often with all reviewers working from home. Processes like document review can require involved discussion, which can be more efficient with face-to-face interaction and discussions. This post will explore how the Alfresco Enterprise Viewer […]
Increase Efficiency with Integrated Health Insurance Content Management
Now that TSG is an Alfresco Company, we wanted to highlight how we have seen health providers and insurers leverage TSG’s OpenContent Case Management interface to augment their existing claim and medical record systems to provide a modern and efficient experience for managing member or patient records. Health records have unique requirements including the need for efficient thumbnail […]
11 Billion Documents, 12 Months Later – Thoughts and best practices 1 year after our industry leading document benchmark.
TSG initiated our 11 Billion Document DynamoDB benchmark on Friday, May 10th 2019 and ended all of our testing activities on June 20th 2019 with our findings documented in our DynamoDB 11 Billion Document Migration – Summary of Findings post. The benchmark was an unbelievable success with our team learning many lessons in regards to […]
Alfresco – Increasing Efficiency of Workers’ Compensation Case Management
Now that TSG is an Alfresco Company, we wanted to highlight how we have seen workers’ compensation providers leverage TSG’s OpenContent Case Management interface to augment their existing Claim and Policy Management systems to provide a modern and efficient experience for managing claim and policy documents. Workers’ Compensation claims have unique requirements including large long-tail […]
Alfresco – Do More with Compliance & Regulated Industries
Now that TSG is an Alfresco Company, we wanted to highlight how we have assisted clients in better manage their compliance documents leveraging our Compliance Management Solution. Organizations across Life Sciences, Pharma, Energy and ISO Manufacturing maintain quality control of their essential content using OpenContent Compliance Management.
Alfresco – Increasing Efficiency of Insurance Case Management
Now that TSG is an Alfresco Company, we wanted to highlight how we have seen multiple large insurance providers leverage TSG’s OpenContent Case Management interface to augment their existing Claim and Policy Management systems to provide a modern and efficient experience for managing claim and policy documents. Alfresco has multiple clients in Property/Casualty, Commercial, Health, […]
FileNet Migration – Migrating Billions of Documents Case Study
Technology Services Group (TSG) began working with one legacy FileNet customer in the summer of 2019 successfully migrating billions of documents for a large health care client from a legacy FileNet Image Services and P8 system. Bringing both products and consultative experience to the project, TSG was able to migrate the client’s FileNet implementation to […]
OCMS Integration with Microsoft Teams
TSG recently announced our integration with Slack and we are now excited to announce a Microsoft Teams integration for the OpenContent Management Suite (OCMS). This post will overview the new functionality this provides an organization, as well as our thoughts on future features that could be added. The Rise of Messaging Platforms In the last […]
OCMS Integration with Slack
TSG is excited to announce a new Slack integration for the OpenContent Management Suite (OCMS). This post will overview the new functionality this provides an organization, as well as our thoughts on future features that could be added with Slack and other messaging platforms. The Rise of Messaging Platforms In the last 30 years, organizations […]
Miami-Dade County and OpenContent win Sustainability Award
Miami-Dade County‘s ECM GIS Integration for Environmental Resource Management Permitting was just recognized with a Sustainability Award from the Public Technology Institute. The solution leverages TSG’s OpenContent Management Suite to provide the public access to critical documents like aerial photography, street maps, surveys, permits and other supporting documentation. The solution helps inspectors identify potential environmental […]
FileNet Migration – Not as hard as you think?
Over the last 10 years, TSG has been helping clients migrate away from old, legacy FileNet systems. We started blogging back in 2010 and included updates in 2016, as well as our more recent success with over 4 billion documents in 2020. While TSG has always believed that there will never be an easy button […]
AODocs Migration with OpenMigrate
TSG has recently begun a partnership with AODocs, a new player in the Content Services Platform space. This post will present some background on AODocs as well as demonstrate a Documentum to AODocs migration with our product, OpenMigrate. AODocs Background AODocs is a software solution owned by Altirnao. They are a new company founded in […]
ECM 2.0 – Vision & Review of 2019
TSG recently posted an article with Document Strategy on the Vision for Content Services Platform /ECM 2.0 for 2020 and beyond. As part of our year-end wrap-up for 2019 and prepping for 2020, we conducted a deeper dive interview with Dave Giordano, our founder, on his thoughts on the market and his predictions for 2020. […]
Capture 2.0 – Disrupting Legacy Capture Solutions with Machine Learning
TSG is predicting upcoming disruptions to content capture within the ECM industry. We have been working hard this quarter to improve metadata extraction capabilities within the OpenContent Management Suite with machine learning. For this post, we want to discuss and demonstrate the interface that controls capture templates as well as how users interact with the […]
Adobe Acrobat Alternative – Doing more with just a web browser
Many users rely on PDF viewing, annotation, and manipulation tools when working with documents, especially in case management scenarios such as policy and claim document management within the Insurance industry. In many of these systems, users are forced to download PDFs to the local machine in order to work with the document within Adobe Acrobat. […]
Introducing Smart Communications CCM Capabilities with OpenContent Case
Chicago – October 30, 2019 – Technology Services Group, an industry leader in providing innovative content management solutions, has joined the Smart Communications partner ecosystem to help customers elevate and manage their customer communications. This partnership enables the combination of SmartCOMMTM with TSG’s OpenContent Case Management to generate, deliver and compliantly manage accurate, branded and […]
ECM 2.0 – Can you build it yourself?
Recently Gartner Analyst and long-time ECM evangelist Marko Sillapaa posted an interesting article titled “Why Build a Content Services Platform from Scratch?” . In the article Marko correctly points out that “build your own” isn’t easy and it’s better to avoid home grown solutions where support could be required for 20 years. An alternative viewpoint comes […]
File Formats Lessons Learned – Legacy ECM Migrations
As we presented yesterday, one of the bigger issues with FileNet Migrations was clients that have leveraged the COLD format and how TSG has come up with our own adapter to help clients move away from FileNet COLD to a less proprietary PDF format. The discussion got us thinking about what other formats need special […]
The Deep Analysis Podcast – The 11 Billion File Benchmark
Dave Giordano, CEO of TSG, recently sat down with Alan Pelz-Sharpe to discuss our recent 11 Billion File Benchmark on AWS and DynamoDB. Additionally, hear Dave’s thoughts on the future of ECM and why companies are considering alternatives to the traditional ECM Suite.
TECHNOLOGY SERVICES GROUP SUCCESSFULLY BENCHMARKS 11 BILLION DOCUMENT REPOSITORY WITH AMAZON WEB SERVICES – PRESS RELEASE
Chicago, IL. June 25th, 2019 – Technology Services Group, Inc. (TSG), a leading provider of document management integration software announced today that it has successfully tested the OpenContent Management Suite (OCMS) of products with a repository containing 11 billion documents running on Amazon Web Services. The benchmark was populated with TSG’s OpenMigrate product and was […]
DynamoDB 11 Billion Document Benchmark – Summary of Postings
TSG initiated our 11 Billion Document DynamoDB benchmark on Friday, May 10th 2019 and ended all of our testing activities on June 20th 2019. The benchmark was an unbelievable success with our team learning many lessons in regards to scaling AWS, DynamoDB, Elasticsearch and our OpenContent and OpenMigrate products. This post will present a summary […]
DynamoDB 11 Billion Benchmark Ingestion Success!!! – Lessons Learned
TSG started an 11 Billion Document Benchmark with DynamoDB last Friday to test and verify the power of Amazon Web Services as well as the TSG ECM products on an unprecedented scale. As of this morning, we are pleased to announce we have fully ingested our goal of 11 billion documents!!! This post will share […]
DynamoDB 11 Billion Benchmark – AWS Walk-through
TSG started an 11 Billion Document Benchmark with DynamoDB last Friday to test and verify the power of Amazon Web Services as well as the TSG ECM products on an unprecedented scale. As of this morning we have migrated approximately 10.5 billion documents. This post will present some underlying detail of DynamoDB repository with a […]
FileNet to AWS – An 80 Million Document Case Study
As part of TSG’s ongoing efforts to assist clients move from legacy ECM systems like FileNet to modern cloud alternatives, TSG has recently published a case study highlighting how one FileNet customer was able to successfully move to Amazon Web Services.
ECM 2.0 – Machine Learning and Indexing
One of the more interesting usages for machine learning is the potential to speed up and add efficiency to the indexing of documents. At TSG, we are currently adding this capability to our document indexing application. This post will describe the current methods of indexing from the major vendors and how an ECM 2.0 solution […]
Technology Services Group Releases new DynamoDB Document Management Capabilities for AWS
Complete OpenContent Management Suite now available natively for DynamoDB on Amazon Web Services Marketplace Chicago, IL. – January 30th, 2019 – Technology Services Group, Inc. (TSG), a leading provider of document management integration software and services, today announced that its OpenContent Management Suite (OCMS) for DynamoDB has been released on the Amazon Marketplace. OCMS provides […]
Alfresco Solutions from TSG
One of the more confusing terms with in the Alfresco ecosystem has always been solution. Is an Alfresco solution a software product or consulting offering? Is Case Management a solution or is it more infrastructure? At TSG, our Alfresco Solutions are represented by business focused applications that are a mix of our enterprise class software, […]
DynamoDB and Hadoop – Why Big Data will disrupt Document Management
Back in the 80’s, the emergence and low cost of PC’s, network and relational databases combined to create the beginnings of modern image management systems. Solutions and approaches gradually evolved to include documents and the creation of the ECM (enterprise content management/document management) industry. Back in 2015, TSG began brainstorming about what’s next for the […]
DynamoDB
DynamoDB for Enterprise Content Management The OpenContent Management Suite (OCMS) for DynamoDB provides native AWS support for DynamoDB users to for a modern NoSQL ECM solution. In 2019 TSG successfully completed an 11 Billion Document benchmark to prove out the potential and scale of DynamoDB. Highlights included: 20,000 documents per second migrated Over 11 Billion […]
Documentum – EMC World 2015 – Rohit Ghai President EMC Enterprise Content Division – What’s Next
The Keynote is always the real beginning of the Momentum conference. Rohit Ghai is the new leader of the renamed Enterprise Content Division (formerly Information Intelligence Group) that includes Documentum. This post will share our thoughts about the keynote.
Documentum Search Services – The Real Deal
Way back at Momentum 2001 in Chicago, I remember having an in-depth conversation with a Documentum architect in integrating Autonomy into the Documentum platform. TSG was implementing Autonomy at the time and Documentum was looking to build a pluggable architecture into Documentum in which any search engine could be integrated. The 5.3 platform helped usher […]
Hadoop Web Service REST API for Enterprise Content Management using TSG's OpenContent
Many of our ECM clients often develop their own Web Services layer to isolate their applications from the back-end repository as well as provide a vehicle to add in their own services to talk to other non-ECM systems. OpenContent was developed as part of our Documentum practice to give clients a standard web services architecture […]
Documentum OR SharePoint for Complaince? Thoughts on a mixed approach.
I was at a client yesterday that was struggling in regards to a strategy of SharePoint or Documentum for a compliance application. Complaince is an application that involves control of many documents to insure that the correct approved documents are used at the correct time and can be confirmed during an internal or regulatory audit. […]
Supporting Controlled Document Versioning in Alfresco
A key part to any document management system is the ability to version documents. In most cases, the ability to provide minor (1.1 to 1.2), major (1.0 – 2.0) versioning, view version comments, and revert to previous versions is acceptable. However, for controlled documents tied to regulatory mandates, more functionality, specifically in regards to versioning, […]
Documentum and Alfresco – Mobile Camera App for Case Management
Currently many clients import photos into their case management systems by transferring digital images via a USB connection to a computer and then uploading them through a traditional content management client application. This post will discuss how to enable clients to leverage smartphones for a better experience.
Documentum Mobile and Alfresco Mobile – HPI Offering –Feedback From Our Clients
Earlier this month TSG released information on our first Mobile Device Offering (HPI Mobile). We have spent the last few weeks demoing it to our clients and gathering their feedback. Below are some of their thoughts. Please share yours as well. You can view the demo in our Learning Zone.
Documentum and SharePoint Search Alternatives – TSG WhitePaper Available
TSG has recently released a detailed whitepaper on Documentum and SharePoint Search Alternatives. The complete paper is available on our website in the downloads section. This post will share the summary conclusion.
Migrating from Documentum to Alfresco– Client Interview
For this post, we will be talking with the Project Manager from a customer that recently moved from Documentum to Alfresco. In order to avoid having to get corporate approval, the client has asked not be identified for this post. The interview was conducted for a half hour on September 30, 2011.
Documentum, SharePoint, OpenSearch and cross-repository searching
Because clients often leverage SharePoint as their company Intranet, many consider configuring SharePoint as a search portal for external repositories. This approach allows users to use one central interface for searching and retrieving content. While Documentum provides the MyDocumentum for SharePoint product to provide search access to Documentum, we are seeing more clients wanting a […]
Alfresco Sales Kick-off Thoughts
TSG just got back from the 2011 Alfresco Sales Kick-off event in Orlando last month. This post will discuss some of our thoughts in regards to the Alfresco team, product updates and partners.
Active Wizard Lite and Active Wizard 4.0 RC2 Available for Download
Active Wizard Lite is now available for download from the TSG Downloads page. The download includes the following components: Active Wizard Lite web application – Users access this application to fill out forms using an intuitive Adobe Flex interface. Active Wizard Admin web application – Administrators use this application to create and administer forms. The […]