TSG recently built Kira integration into our OpenContent Management Suite to improve the Policy Management solution for our client, American Association of Insurance Services (AAIS) for management and analysis of policy templates. This post will explain the solution as well as provide a video demonstration. ... [Continue Reading]
AWS with DynamoDB for Content Management – Reference Architecture & Cost Estimate
TSG has recently been working with multiple clients who are considering whether to deploy their Content Management platform in the Amazon Web Services (AWS) cloud instead of on premise. The discussion typically boils down to “how much would it cost for me to deploy this in the cloud vs procuring hardware and software licenses?” This post will provide a reference architecture and sizing estimate to help understand the various components and their relative costs to procure, support, and maintain ... [Continue Reading]
Gartner Content Services Platform (CSP) Magic Quadrant 2019 – Where is the Vision?
Gartner posted their annual review this past week. With the addition of two new long-time ECM/CSP analysts, we were hoping that this year’s analysis would be more on point than past years, but found it rather predictable. This post will discuss our thoughts on the 2019 analysis with a focus on CSP Vision. ... [Continue Reading]
Google Cloud with BigTable for Content Management – Reference Architecture & Cost Estimate
TSG has recently been working on validating its HBase implementation of OpenContent Management Suite against the Google Cloud BigTable NoSQL database. This post is going to provide some details on how the architecture of BigTable works with OpenContent, as well as help with the sizing of the Google Cloud infrastructure for a typical instance. ... [Continue Reading]
Reference Architecture for Content Management on Azure HDInsight with HBase
TSG has recently been working with a multiple clients that are deciding on whether to deploy their Content Management platform in the Azure cloud from Microsoft or on premise. The discussion typically boils down to "how much would it cost for me to deploy this in the cloud vs procuring hardware and software licenses for an on premise deployment?" This post will provide a reference architecture and sizing estimate to help understand the various components and their relative costs to procure, ... [Continue Reading]
Introducing Smart Communications CCM Capabilities with OpenContent Case
Chicago – October 30, 2019 – Technology Services Group, an industry leader in providing innovative content management solutions, has joined the Smart Communications partner ecosystem to help customers elevate and manage their customer communications. This partnership enables the combination of SmartCOMMTM with TSG’s OpenContent Case Management to generate, deliver and compliantly manage accurate, branded and personalized communication with customers. ... [Continue Reading]
Alfresco & TSG Webinar September 26th – Managing Claims Content Chaos
On September 26th at 10am CST, Alfresco and TSG will be presenting an in-depth exploration of how modern insurance companies are dealing with high volumes of digital media associated with the claims initiation and claims investigation process. The increasing quantity and variety of content, much of it unstructured, is leading to costly processing times and dissatisfied customers. Join Dave Giordano, our Founder & Insurance Practice Lead, along with Sandy Kemsley, BPM Architect and ... [Continue Reading]
Claim Document Efficiency – How to improve customer experience and satisfaction.
One of the goals of most claims processing/member service departments for Auto, Health or any type of insurance is how to improve the efficiency of the claim document access and processing for a better customer experience, satisfaction and retention. In regards to documents, more and more insurance clients are looking to make claim document access and processing more efficient. This post will describe some of the different TSG insurance client’s experience and how additions to the ... [Continue Reading]
AWS & Alfresco – AAIS Case Study – Insurance Policy Management and Machine Learning
TSG, Alfresco, and AAIS have partnered to provide a best in class content management and tailored advisory solution ensuring the success of each of its members and customers. Watch our recent case study to see how the flexibility of a cloud native content management solution running on Amazon Web Services with OpenContent Management Suite and powered by Kira's machine learning technology has enabled AAIS to redefine their entire form management process. https://youtu.be/eOoFZOsSf_I The ... [Continue Reading]
Content Capture 2.0 – The Upcoming Disruptions – Thoughts and Analysis
Similar to the disruption happening within the ECM marketplace, most analysts (and TSG) are predicting that the Capture component of ECM is ripe for disruption as well. The capture marketplace is very similar to the ECM marketplace with legacy products that haven’t evolved as new requirements and technologies are introduced. One of the strategic initiatives TSG is pursuing this quarter is to continue to update our capture capabilities for our own offerings. This post will be ... [Continue Reading]
ECM Large Repositories – Volume Testing With the TSG Test Harness
One of the more interesting achievements of the TSG 11 Billion Document benchmark was our ability to quickly load a large repository and test performance for search and retrieval performance as well as concurrent usage. For those clients considering developing a large repository of documents, TSG now has both the experience as well as additional tools to help conduct a significant volume test at scale in a very short timeframe. This post will describe how our tools can be leveraged for large ... [Continue Reading]
DynamoDB 11 Billion Benchmark 11 Thousand Concurrent Users Success!!! – Lessons Learned
TSG initiated our 11 Billion benchmark on Friday, May 10th. As of today we have completed the fourth and final phase, testing our repository with 11,000 concurrent users. This post will share the results. ... [Continue Reading]
Managing Security Videos – What are the issues?
TSG is seeing clients with more and more video management needs, particularly around video surveillance. Clients have to manage a variety of different vendor solutions and formats. Sharing and viewing long and large video files can be a redundant and an inefficient process. TSG worked with the Michigan State Capstone experience to build a prototype that would allow customers to efficiently capture and share video from multiple cameras. ... [Continue Reading]
ECM 2.0 – Machine Learning and Indexing
One of the more interesting usages for machine learning is the potential to speed up and add efficiency to the indexing of documents. At TSG, we are currently adding this capability to our document indexing application. This post will describe the current methods of indexing from the major vendors and how an ECM 2.0 solution will add machine learning. ... [Continue Reading]
Alfresco – Application Performance Monitoring
One problem we consistently see at Alfresco clients is the inability of IT support resources to respond to user complaints that "the system is slow". Performance is a complicated factor and can depend on many different components typically outside of the control of the Alfresco support resources (network, browser, workstation....). This post will present our thoughts on including an Application Performance Monitoring tool along with Alfresco to proactively be able to address the health of ... [Continue Reading]
Technology Services Group Releases new DynamoDB Document Management Capabilities for AWS
Complete OpenContent Management Suite now available natively for DynamoDB on Amazon Web Services Marketplace Chicago, IL. – January 30th, 2019 – Technology Services Group, Inc. (TSG), a leading provider of document management integration software and services, today announced that its OpenContent Management Suite (OCMS) for DynamoDB has been released on the Amazon Marketplace. OCMS provides a modern user interface for common document management capabilities for a variety of ECM platforms. ... [Continue Reading]
Alfresco Solutions from TSG
One of the more confusing terms with in the Alfresco ecosystem has always been solution. Is an Alfresco solution a software product or consulting offering? Is Case Management a solution or is it more infrastructure? At TSG, our Alfresco Solutions are represented by business focused applications that are a mix of our enterprise class software, configurations and consulting to deliver business value to the end-user. This post will present a high-level overview of our ... [Continue Reading]
Amazon DynamoDB – Can it do ECM?
In discussing our next steps as part of our Amazon Web Services practice, one exciting item TSG is pursuing this quarter will be focused on Amazon DynamoDB and adding Enterprise Content Management capabilities. This post will begin a series of posts on our design and development activities to provide an OpenContent connection to Amazon DynamoDB. ... [Continue Reading]
Doculabs Upgrades Alfresco – Recent Review
Lane Severson, a leading content management analyst for Doculabs, a Chicago based content management analyst firm, recently posted an updated review on Alfresco. TSG has worked with Doculabs since our founding 22 years ago and more recently with Lane as a keynote at our client briefing as well as on multiple client engagements. This post will present our thoughts on the Alfresco review. ... [Continue Reading]
Controlled Printing in Alfresco and Documentum
In recent conversations with many of our manufacturing clients, Controlled Printing has become a frequent topic of conversation. We often see controlled print requirements in systems responsible for managing documents and records to prove that goods are being manufactured and processes are being executed in a repeatable, quality manner (i.e. manufacturing of a widget, plant maintenance activities). Controlled Printing allows documents and records related to these activities to be securely ... [Continue Reading]
Alfresco and AWS – 20 Security Tips
Securing Alfresco in the cloud has always been a major concern of clients moving from on premise to the cloud. The majority of our newer Alfresco clients are implementing with a solution for the cloud either on Amazon or Azure. This whitepaper will present 20 tips for securing Alfresco on Amazon Web Services (AWS). ... [Continue Reading]
IASA 2018 – Visit TSG at Booth 257
See how OpenContent Policy & Claim can help your company modernize its Insurace Content Management Process. TSG will be at IASA next week, June 3rd-6th at Booth 257. Be sure to stop by and check out our OpenContent Policy and Claim solution, OpenAnnotate Video and Alfresco. TSG excels in assisting both large and small insurance carriers and MGAs modernize their claims processing experience with Alfresco. With digital content in the insurance world on the rise (Video, Rich Media, ... [Continue Reading]
Claim and Policy Documentation – Free User Requirements Template
Based on our experience with multiple insurance clients, TSG has developed a common user requirements template for management of digital documentation. For current clients, we often use this as a starting point when discussing goals of the new system. For those clients looking to update their documentation methods, we are happy to provide this as a free starting point. As this requirements document will continue to grow over time as new technologies emerge, please check base often for ... [Continue Reading]
ECM Best Practices Whitepaper – Business Continuity & Disaster Recovery
With more and more companies leveraging the flexibility of cloud infrastructure like AWS, implementing a robust business continuity and disaster recovery plan has become more important than ever. Learn how the best recovery strategy to be employed by an enterprise in the case of a planned or unplanned outage of a critical content management system. Different approaches are highlighted and vary greatly in their impacts to downtime, data loss, cost, and complexity. The “correct” solution for an ... [Continue Reading]
Artificial Intelligence, Machine Learning and Robotic Process Automation – What are some of the opportunities for ECM?
TSG just finished our quarterly manager meeting where one of the focal points includes updating our product roadmaps. With some great brainstorming amongst our team, as well as some coaching from Alan Pelz-Sharpe, some of our more interesting work this year will focus on learning systems and automation. This post will present our thoughts and rough roadmap for our products. ... [Continue Reading]
