Enhance your existing Claims Management System with powerful Content Management
Historically, Claim Operating Systems have been powerful solutions used by insurance companies to manage all aspects of a claim. Systems like Guidewire, Salesforce, Duck Creek and more often custom systems, are instrumental in making an enterprise run. Over the years, as technology has improved (mobile phone usage, drastic increase in rich media and internet bandwidth), a gap in functionality has emerged. These systems excel in managing data associated with the claims process, they lack the robust content management features that modern claims require.
Industry leaders are taking the approach of segmenting these desperate systems and instead of forcing a Claims Operating System to fill a role it was never intended to fill, they are looking to bring in best of breed systems that not only meet, but exceed their document management needs.
Modern Content Management for Claims Operating Systems
The Alfresco Content Accelerator for Claims Management enables a company to extend their current data-driven policy and claim systems with electronic file capabilities with seamless integration.
Increase Claims Processing Efficiency
One of the goals of most claims processing/member service departments for Auto, Health or any type of insurance is how to improve the efficiency of the claim document access and processing for a better customer experience, satisfaction and retention.
Providing users with quick access to content and modern content functionality decreases processing times and reduces internal claims related costs:
For a deeper dive into Claim Document Efficiency, read our post here.
Integrate with Existing Claim Operating Systems
As an integrated solution, ACA does not require the replacement of existing systems, only a slight modification to “electronically file enable” the existing claim systems. Data such as insured name, policy number and claim number is passed to the solution when electronic file system is first accessed, saving critical data entry time and effort and reducing errors.

Claims Management Solution Overview
Case Studies
See how TSG has helped New York Property Insurance Underwriting Association (NYPIUA) replace their legacy mainframe ECM solution with a modern claims processing solution.