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OpenContent Government

Break down silos of information and provide better well documented customer service.

The OpenContent Government Solution brings together a comprehensive view of documents across departments and agencies. TSG’s Government Solution is built using TSG’s OpenContent Search product. Reveals relationships between information across departments and agencies through dynamic linking; With greater visibility into related information, departments are able to provide more insightful service to customers.

  • Centralization of customer, department, and agency documents and assets.
  • Create collections of documents and assets to share between departments and agencies for purposes such as investigations, auditing, FOIA requests, and special projects.
  • Import large files, including pictures, video and audio, in a streamlined approach.
  • Search by relating information on key indices or by drilling down with faceted search.
  • Automatically create alternative file formats or thumbnail images for documents, videos, and audio files.
  • Use workflow to route documents for review and approval and gather electronic signatures.
  • Export and deliver information in multiple formats to customers, courts, and other government entities.

The solution was built using industry standards. Leveraging TSG’s products, clients have been able to extend their systems in a number of ways, including:

  • Integration with Amazon S3 for Large File Uploads.
  • Face tagging Images using OpenAnnotate.
  • Publish information to front-end systems for search and public availability.
  • Handle transmittals and submittals of documents and electronic forms.

Legal Matter Management

Establish folders for legal matters concerning government departments and agencies.

Email Integration

Create outbound email that is automatically stored in the correct folder.

Land Development Projects

Manage project and supporting documents for development projects benefiting the city, county, or state.

Electronic Annotations

Ability to add comments to a document at anytime in the process.

Lease and Permit Management

Quickly search and find documents necessary for fulfilling lease and permit requests.

Side by Side (by Side) viewing

Allows for side by side viewing of current and historical documents. Supports additional monitors.

Electronic File Relationships

Maintains relationships between folders as well as documents (ex: email and document attachment).

Overlays and Watermarks

Ability to dynamically add property information such as document status and effective date to viewed and printed documents.

Bulk Processing

Solution provides for bulk ingestion and distribution of content

On-Premise or Cloud Implementation

Solution could be deployed on-premise or in the cloud.

Document Alerts

Ability to notify other users to activity in a claim or policy folder

Scanning or Fax Documents

Provides for ability to scan or accept inbound fax. Outbound fax also supported.

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SOLUTIONS

  • OpenContent Accounts Payable
  • OpenContent Contract Management
  • OpenContent Batch Records
  • Alfresco Content Accelerator for Policy & Procedure Management
    • Compliance Demo Series
  • Alfresco Content Accelerator for Claims Management
    • Claim Demo Series
  • OpenContent Government
  • OpenContent Corporate Forms
  • OpenContent Construction Management
  • OpenContent Digital Archive
  • OpenContent Human Resources
  • OpenContent Patient Records

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11 BILLION DOCUMENT
BENCHMARK
OVERVIEW

Learn how TSG was able to leverage DynamoDB, S3, ElasticSearch & AWS to successfully migrate 11 Billion documents.

Download White Paper

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