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Claim Document Efficiency – How to improve customer experience and satisfaction. September 12, 2019
One of the goals of most claims processing/member service departments for Auto, Health or any type of insurance is how to improve the efficiency of the claim document access and processing for a better customer experience, satisfaction and retention. In regards to documents, more and more insurance clients are looking to make claim document access […]
Capture 2.0 – Visualizing Metadata Capture Location August 28, 2019
Earlier in the Capture 2.0 series, we discussed how modern capture solutions would improve the metadata extraction process when processing documents. Capture 2.0 solutions will expand on existing zonal as well as key/value pair methods for extracting metadata by incorporating machine learning algorithms to improve accuracy over time. This post will explore how users can […]