One of the goals of most claims processing/member service departments for Auto, Health or any type of insurance is how to improve the efficiency of the claim document access and processing for a better customer experience, satisfaction and retention. In regards to documents, more and more insurance clients are looking to make claim document access […]
AWS & Alfresco – AAIS Case Study – Insurance Policy Management and Machine Learning
TSG, Alfresco, and AAIS have partnered to provide a best in class content management and tailored advisory solution ensuring the success of each of its members and customers. Watch our recent case study to see how the flexibility of a cloud native content management solution running on Amazon Web Services with OpenContent Management Suite and […]
Content Capture 2.0 – The Upcoming Disruptions – Thoughts and Analysis
Similar to the disruption happening within the ECM marketplace, most analysts (and TSG) are predicting that the Capture component of ECM is ripe for disruption as well. The capture marketplace is very similar to the ECM marketplace with legacy products that haven’t evolved as new requirements and technologies are introduced. One of the strategic initiatives […]
ECM Large Repositories – Volume Testing With the TSG Test Harness
One of the more interesting achievements of the TSG 11 Billion Document benchmark was our ability to quickly load a large repository and test performance for search and retrieval performance as well as concurrent usage. For those clients considering developing a large repository of documents, TSG now has both the experience as well as additional […]
DynamoDB 11 Billion Benchmark 11 Thousand Concurrent Users Success!!! – Lessons Learned
TSG initiated our 11 Billion benchmark on Friday, May 10th. As of today we have completed the fourth and final phase, testing our repository with 11,000 concurrent users. This post will share the results.
Managing Security Videos – What are the issues?
TSG is seeing clients with more and more video management needs, particularly around video surveillance. Clients have to manage a variety of different vendor solutions and formats. Sharing and viewing long and large video files can be a redundant and an inefficient process. TSG worked with the Michigan State Capstone experience to build a prototype […]
ECM 2.0 – Machine Learning and Indexing
One of the more interesting usages for machine learning is the potential to speed up and add efficiency to the indexing of documents. At TSG, we are currently adding this capability to our document indexing application. This post will describe the current methods of indexing from the major vendors and how an ECM 2.0 solution […]
Alfresco – Application Performance Monitoring
One problem we consistently see at Alfresco clients is the inability of IT support resources to respond to user complaints that “the system is slow”. Performance is a complicated factor and can depend on many different components typically outside of the control of the Alfresco support resources (network, browser, workstation….). This post will present our […]
Technology Services Group Releases new DynamoDB Document Management Capabilities for AWS
Complete OpenContent Management Suite now available natively for DynamoDB on Amazon Web Services Marketplace Chicago, IL. – January 30th, 2019 – Technology Services Group, Inc. (TSG), a leading provider of document management integration software and services, today announced that its OpenContent Management Suite (OCMS) for DynamoDB has been released on the Amazon Marketplace. OCMS provides […]