Technology Services Group

well documented.

TSG Icon
    Technology Services Group
  • Home
  • Products
    • OpenContent Search
    • OpenContent Case
    • OpenContent Forms
    • OpenAnnotate
    • OpenMigrate
    • OpenContent Web Services
    • OpenCapture
    • OpenOverlay
  • Solutions
    • OpenContent Accounts Payable
    • OpenContent Contract Management
    • OpenContent Compliance Management
      • OpenContent Compliance Demo Series
    • OpenContent Batch Records
    • OpenContent Policy & Claim
      • OpenContent Policy and Claim Demo Series
    • OpenContent Government
    • OpenContent Corporate Forms
    • OpenContent Construction Management
    • OpenContent Digital Archive
    • OpenContent Human Resources
  • Platforms
    • Alfresco Consulting
      • Alfresco Case Study – Canadian Museum of Human Rights
      • Alfresco Case Study – New York Philharmonic
      • Alfresco Case Study – New York Property Insurance Underwriting Association
      • Alfresco Case Study – American Association of Insurance Services
      • Alfresco Case Study – United Cerebral Palsy
    • Hadoop
    • DynamoDB
    • Veeva Consulting
    • Documentum Consulting
      • Upgrades – A Well Documented Approach
      • Life Science Solutions
        • Life Sciences Project Sampling
    • Amazon Web Services
    • Ephesoft
    • Workshare
  • Case Studies
    • White Papers
    • Digital Archive and Retrieval – Alfresco
    • Digital Asset Collection – Canadian Museum of Human Rights
    • Digital Archives – New York Philharmonic
    • Insurance Claim Processing – New York Property Insurance
    • Policy Forms Management with Machine Learning – AAIS
    • Liferay and Alfresco Portal – United Cerebral Palsy of Greater Chicago
  • Careers
    • Culture
    • Life in Chicago
    • Women in Technology
    • Community
    • Experienced Candidates
      • Project Manager
      • Technical Architect
      • Business/Systems Analyst
      • Web Application Developer
    • College Candidates
    • Apply Now
  • About
    • Contact Us
    • OCMS Support
  • Blog
  • Learning Zone

ECM 2.0 – One-Step vs. Two-Step Migrations

November 19, 2019

1 vs 2 step migrations

As clients are preparing for 2020, TSG has seen an uptick in the number of requests for OpenMigrate support for migrating from legacy repositories (FileNet, ImagePlus, Mobius, CMOD…..) to a new modern ECM 2.0 repository.  TSG will typically recommend a "one step" migration where OpenMigrate can both retrieve documents from the legacy repository and store the document and metadata in the new repository. This approach provides many advantages a “two-step” approach where documents and ... [Continue Reading]

Filed Under: Alfresco, CMOD, Documentum, DynamoDB, ECM Landscape, HBase, Migrations, Open Text

Federated Content Management – Enterprise Search with a new moniker?

November 14, 2019

Federated Content Management

One troubling point we continue to see in our industry space, whether it be content management providers like Nuxeo, ASG or even analysts like Gartner, is a continued push around the benefits of a federation search, often as an alternative to migration.  This post will explore federated content management with a comparison to a very similar approach marketed as Enterprise Search from almost 20 years ago, a technology that failed to produce value.  ... [Continue Reading]

Filed Under: Alfresco, Documentum, ECM Landscape, Migrations

ECM 2.0 – Cloud for Metadata and On Premise Document/Object Storage

October 28, 2019

cloud for metadata & on-prem for document

We have recently had some interesting discussions with clients in regards to storage of documents and objects on premise with cloud options for the meta-data.  One of the advantages of the TSG solutions is that we can support a variety of alternatives for both on premise as well as cloud based document and object storage.  This post will discuss the various alternatives. ... [Continue Reading]

Filed Under: Alfresco, Amazon, Google Cloud, Microsoft Azure

ECM 2.0 – Can you build it yourself?

September 24, 2019

ECM 2.0 - Can you build it yourself

Recently Gartner Analyst and long-time ECM evangelist Marko Sillapaa posted an interesting article titled “Why Build a Content Services Platform from Scratch?” . In the article Marko correctly points out that "build your own" isn’t easy and it's better to avoid home grown solutions where support could be required for 20 years.  An alternative viewpoint comes from another long-time ECM evangelist Jeff Pots, “ECM, You Ain’t Gonna Need it” where Jeff points out how his firm has built light-weight ... [Continue Reading]

Filed Under: Alfresco, Amazon, Documentum, DynamoDB, ECM 101, ECM Landscape, Hadoop, OpenContent Management Suite, Uncategorized

Alfresco & TSG Webinar September 26th – Managing Claims Content Chaos

September 18, 2019

Alfresco-Webinar-Claims-Content

On September 26th at 10am CST, Alfresco and TSG will be presenting an in-depth exploration of how modern insurance companies are dealing with high volumes of digital media associated with the claims initiation and claims investigation process. The increasing quantity and variety of content, much of it unstructured, is leading to costly processing times and dissatisfied customers.  Join Dave Giordano, our Founder & Insurance Practice Lead, along with Sandy Kemsley, BPM Architect and ... [Continue Reading]

Filed Under: Alfresco, ECM Solutions, Insurance, OpenContent Management Suite, Policy and Claim

Claim Document Efficiency – How to improve customer experience and satisfaction.

September 12, 2019

Claim Document Efficiency

One of the goals of most claims processing/member service departments for Auto, Health or any type of insurance is how to improve the efficiency of the claim document access and processing for a better customer experience, satisfaction and retention.  In regards to documents, more and more insurance clients are looking to make claim document access and processing more efficient.  This post will describe some of the different TSG insurance client’s experience and how additions to the ... [Continue Reading]

Filed Under: Alfresco, ECM Solutions, Insurance, OpenContent Management Suite, Policy and Claim

AWS & Alfresco – AAIS Case Study – Insurance Policy Management and Machine Learning

August 13, 2019

AAIS CASE STUDY

TSG, Alfresco, and AAIS have partnered to provide a best in class content management and tailored advisory solution ensuring the success of each of its members and customers. Watch our recent case study to see how the flexibility of a cloud native content management solution running on Amazon Web Services with OpenContent Management Suite and powered by Kira's machine learning technology has enabled AAIS to redefine their entire form management process. https://youtu.be/eOoFZOsSf_I The ... [Continue Reading]

Filed Under: Alfresco, Amazon, Case Study, ECM Solutions, Insurance, OpenContent Management Suite, Policy and Claim Tagged: Alfresco, Kira, OpenContent Management Suite, Workshare

ECM Large Repositories – Volume Testing With the TSG Test Harness

July 23, 2019

TSG Testing Harness

One of the more interesting achievements of the TSG 11 Billion Document benchmark was our ability to quickly load a large repository and test performance for search and retrieval performance as well as concurrent usage.  For those clients considering developing a large repository of documents, TSG now has both the experience as well as additional tools to help conduct a significant volume test at scale in a very short timeframe.  This post will describe how our tools can be leveraged for large ... [Continue Reading]

Filed Under: Alfresco, Amazon, Documentum, ECM Solutions, Hadoop, Performance Tuning, Testing / Validation

FileNet Migration – Recorded Alfresco/TSG Webinar – 05/29/2019

June 4, 2019

Alfresco Webinar

On May 29th, 2019, TSG and Alfresco hosted a webinar detailing an innovative solution for migrating off of FileNet onto more modern ECM solutions. Taking the approach of a rolling migration combined with offline access methods enabled users to stop running FileNet very quickly compared to a traditional “big bang” migration approach. When IBM dropped their support for FileNet Content Manager 5.2 on April 30th, many customers were left stranded with an old, unsupported version that may have ... [Continue Reading]

Filed Under: Alfresco, FileNet, Migrations, OpenMigrate

FileNet – How to retire in weeks, not months – Alfresco Webinar May 29

May 21, 2019

Alfresco Webinar

Tony Parzgnat, the OpenMigrate Senior Product Manager, will be conducting a webinar with Alfresco May 29th on an innovative approach to retire FileNet. ... [Continue Reading]

Filed Under: Alfresco, FileNet

Alfresco Guest Blog – How to retire FileNet quickly and avoid those large support payments.

May 21, 2019

2019_Alfresco Guest Post

TSG was a guest contributor to the Alfresco blog site this week. ... [Continue Reading]

Filed Under: Alfresco, FileNet, Uncategorized

Federated Search versus Rolling Migration

May 6, 2019

Federated Search vs Rolling Migration

In moving our legacy repositories customers to new modern solutions, one of the major recommendations to reduce cost, risk and stress is a rolling migration.  In a discussion with a client last week, there was some confusion in mixing a rolling migration with a federated search.  This post will discuss the differences and how a rolling migration is more practical for moving and retiring legacy repositories. ... [Continue Reading]

Filed Under: Alfresco, FileNet, Insurance, Migrations, Uncategorized

FileNet to AWS – An 80 Million Document Case Study

April 19, 2019

80 Million FileNet Migration

As part of TSG’s ongoing efforts to assist clients move from legacy ECM systems like FileNet to modern cloud alternatives, TSG has recently published a case study highlighting how one FileNet customer was able to successfully move to Amazon Web Services.  ... [Continue Reading]

Filed Under: Alfresco, Amazon, FileNet, Uncategorized

Alfresco Deployment – No Code vs Low Code

April 18, 2019

No Code vs Low Code

One of the trends we are seeing with our Alfresco clients is a desire to move away from custom interface coding to more configuration or no code approaches.  This post will highlight the differences between coding approaches for Alfresco Share and the Alfresco Development Framework (ADF) and configuration approaches with TSG’s OpenContent Management Suite. ... [Continue Reading]

Filed Under: ADF, Alfresco, OpenContent Management Suite, Share

Alfresco Day NYC 2019 – Next Wednesday April 3rd

March 29, 2019

alf-day-nyc-2019

New York Property Insurance Underwriters Association will be presenting their claims processing solution at this year’s Alfresco Day NYC. Learn how NYPIUA has leveraged Alfresco and OpenContent Management Suite's to make processing claims quicker and more efficient. https://youtu.be/Okw62U1e3-Q When: Wednesday April 3rd, 2019 from 9am – 4:30pmWhere: Apella by Alexandria Center - 450 E 29th St. Register here ... [Continue Reading]

Filed Under: Alfresco, Case Study

ECM Sales Myths for 2019

March 22, 2019

ECM Sales Myths

In the hunt for “what to talk to customers about next”, we often see many of the ECM vendor sales teams get behind a concept, or technology, that can be marketed easily but isn’t always something clients eventually do or are successful implementing.  For this post, we will list some of the myths (including a couple “Lord of the Rings” references where appropriate) that we are seeing, or have seen, to help provide clarity on what might sound good but is more a sales related myth than ... [Continue Reading]

Filed Under: Alfresco, Documentum, ECM Landscape, Open Text

Migrating to Alfresco – Reducing Risk, Stress and Cost with a Rolling Migration

March 18, 2019

Rolling Migrations

Too often, migrating to Alfresco can be seen as a massive undertaking where the migration effort means moving all the content, integrations and people to the new platform in a migrate all at once, "Big Bang” approach.  Given the effort to move all the different components, along with training the users on a new system, it is easy to see why so many legacy ECM systems are still around today as their owners can, when confronted with this daunting task, choose to “wait until next year”.  TSG has ... [Continue Reading]

Filed Under: Alfresco, Documentum, FileNet, Migrations, OpenContent Management Suite, OpenMigrate, Policy and Claim Tagged: Alfresco, Migration

Alfresco – Application Performance Monitoring

March 8, 2019

alfresco performance monitoring

One problem we consistently see at Alfresco clients is the inability of IT support resources to respond to user complaints that "the system is slow". Performance is a complicated factor and can depend on many different components typically outside of the control of the Alfresco support resources (network, browser, workstation....). This post will present our thoughts on including an Application Performance Monitoring tool along with Alfresco to proactively be able to address the health of ... [Continue Reading]

Filed Under: Alfresco, ECM Landscape, ECM Solutions, Elastic APM, Performance Tuning

ECM 2.0 – What does it mean?

January 25, 2019

ecm 2.0

Great whitepaper available at Deep Analysis from long-time ECM analyst Alan Pelz-Sharpe entitled “Intelligent Information Management – From ECM 1.0 to 2.0”.  This post will highlight the relevant points and add our thoughts.  ECM 2.0 – What are the opportunities? We would agree with Alan that, while repository centric ECM 1.0 systems dominate the market, 2.0 opportunities exist to offer more insight, automation and decentralization.  Combined with new technology from cloud ... [Continue Reading]

Filed Under: Alfresco, Amazon, Documentum, DynamoDB, ECM Landscape, Hadoop, White Paper

Alfresco Solutions from TSG

January 17, 2019

Alfresco Solutions

One of the more confusing terms with in the Alfresco ecosystem has always been solution.  Is an Alfresco solution a software product or consulting offering?  Is Case Management a solution or is it more infrastructure?  At TSG, our Alfresco Solutions are represented by business focused applications that are a mix of our enterprise class software, configurations and consulting to deliver business value to the end-user.  This post will present a high-level overview of our ... [Continue Reading]

Filed Under: Alfresco, ECM Solutions, OpenContent Management Suite

Adobe Acrobat Alternative – Doing more with just a web browser

December 11, 2018

Do More with PDFs

Many users rely on PDF viewing, annotation, and manipulation tools when working with documents, especially in case management scenarios such as policy and claim document management within the Insurance industry.  In many of these systems, users are forced to download PDFs to the local machine in order to work with the document within Adobe Acrobat.  However, with modern browser technologies, it is possible to streamline this process by doing more in the web browser, side-stepping the need to ... [Continue Reading]

Filed Under: Adobe, Alfresco, Documentum, DynamoDB, Hadoop, Insurance, OpenAnnotate, OpenContent Management Suite, Policy and Claim

Alfresco Performance – High Availability versus Performance Options

November 28, 2018

Alf-Perf-HA-Faster

TSG is currently working with one Alfresco insurance client with up to 17,000 users in a mission critical system where reliability and performance are paramount.  As part of our performance tuning, the client is considering turning off the Hazelcast component to improve performance while reducing fault tolerance.  This post will present the options for other Alfresco clients’ consideration. ... [Continue Reading]

Filed Under: Alfresco, OpenContent Management Suite

Building a Case Management Interface in Under 20 Minutes

November 14, 2018

A few weeks ago, we compared building a search interface using OpenContent Management Suite vs. Alfresco's ADF framework.  In the post, we were able to configure a search interface in OCMS in less than 10 minutes.  For this post, we will look at building a Case Management interface in OCMS. ... [Continue Reading]

Filed Under: Alfresco, Documentum, Insurance, OpenContent Management Suite, Policy and Claim

Gartner Content Service Platforms (CPS) Magic Quadrant 2018 – What’s Missing?

November 2, 2018

Back in 2015, we posted the question of whether the magic quadrant was really magic anymore. In the following years, Gartner has evolved the rating with a complete change of the evaluation in 2016 as well as the big news in 2017 when IBM/FileNet being dropped from the leader quadrant after being the default leader for 10+ years.  In the recent 2018 Gartner Magic Quadrant  (download from Alfresco here), Gartner has made more changes along with IBM being back in the leader quadrant.  This post ... [Continue Reading]

Filed Under: Alfresco, Amazon, Documentum, ECM Landscape, FileNet, Open Text, SharePoint

Alfresco Consulting – Do you really need it?

October 31, 2018

Alfresco Consulting

As more and more IT groups look to replace their legacy ECM solutions with Alfresco, one of the questions that typically comes up is if the group should look for consulting help, either from Alfresco themselves or an external partner.  This post will summarize the typical roles in an Alfresco implementation and give a rough idea of the skills as well as the time commitment required for a simple migration from a legacy ECM system to Alfresco. ... [Continue Reading]

Filed Under: Alfresco Tagged: Alfresco, Alfresco Consulting

  • 1
  • 2
  • 3
  • …
  • 15
  • Next Page »

Search

Subscribe to Blog via Email

Enter your email address to subscribe to this blog and receive notifications of new posts by email.

Latest Tweets

Follow @tsgrp

Tech. Services Group
@tsgrp

  • Posts from Technology Services Group for 11/27/2019 - eepurl.com/gK_VVP
    about 2 weeks ago
    Reply Retweet Favorite
  • Read our latest post: Viewing PDF’s – What are the high speed options tsgrp.com/2019/11/26/vie…
    about 2 weeks ago
    Reply Retweet Favorite

RSS Blog

  • Viewing PDF’s – What are the high speed options November 26, 2019
    Over two years ago, TSG developed OpenAnnotate “view only” mode  optimized for high speed viewing.  This year we have made even more updates to continue to improve viewing performance.  This post will compare and offer a video showing off different PDF viewing options.     The Comparison Candidates For our viewing comparison we chose Internet Explorer […]
  • Machine Learning & ECM -Smarter Policy Management with Kira & OCMS November 25, 2019
    TSG recently built Kira integration into our OpenContent Management Suite to improve the Policy Management solution for our client, American Association of Insurance Services (AAIS) for management and analysis of policy templates. This post will explain the solution as well as provide a video demonstration. AAIS serves the property casualty insurance industry providing ‘best in […]

Contact

22 West Washington St
5th Floor
Chicago, IL 60602

inquiry@tsgrp.com
312.372.7777

Join Us on Social

Copyright © 2019 · Technology Services Group · Log in

This website uses cookies to improve your experience. Please accept this site's cookies, but you can opt-out if you wish. Privacy Policy ACCEPT | Cookie settings
Privacy & Cookies Policy

Privacy Overview

This website uses cookies to improve your experience while you navigate through the website. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may have an effect on your browsing experience.
Privacy Overview

This website uses cookies to improve your experience while you navigate through the website. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may have an effect on your browsing experience.

Necessary Always Enabled

Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.

Non-necessary

Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.