Recently Gartner Analyst and long-time ECM evangelist Marko Sillapaa posted an interesting article titled “Why Build a Content Services Platform from Scratch?” . In the article Marko correctly points out that "build your own" isn’t easy and it's better to avoid home grown solutions where support could be required for 20 years. An alternative viewpoint comes from another long-time ECM evangelist Jeff Pots, “ECM, You Ain’t Gonna Need it” where Jeff points out how his firm has built light-weight ... [Continue Reading]
Alfresco & TSG Webinar September 26th – Managing Claims Content Chaos
On September 26th at 10am CST, Alfresco and TSG will be presenting an in-depth exploration of how modern insurance companies are dealing with high volumes of digital media associated with the claims initiation and claims investigation process. The increasing quantity and variety of content, much of it unstructured, is leading to costly processing times and dissatisfied customers. Join Dave Giordano, our Founder & Insurance Practice Lead, along with Sandy Kemsley, BPM Architect and ... [Continue Reading]
Claim Document Efficiency – How to improve customer experience and satisfaction.
One of the goals of most claims processing/member service departments for Auto, Health or any type of insurance is how to improve the efficiency of the claim document access and processing for a better customer experience, satisfaction and retention. In regards to documents, more and more insurance clients are looking to make claim document access and processing more efficient. This post will describe some of the different TSG insurance client’s experience and how additions to the ... [Continue Reading]
AWS & Alfresco – AAIS Case Study – Insurance Policy Management and Machine Learning
TSG, Alfresco, and AAIS have partnered to provide a best in class content management and tailored advisory solution ensuring the success of each of its members and customers. Watch our recent case study to see how the flexibility of a cloud native content management solution running on Amazon Web Services with OpenContent Management Suite and powered by Kira's machine learning technology has enabled AAIS to redefine their entire form management process. https://youtu.be/eOoFZOsSf_I The ... [Continue Reading]
ECM Large Repositories – Volume Testing With the TSG Test Harness
One of the more interesting achievements of the TSG 11 Billion Document benchmark was our ability to quickly load a large repository and test performance for search and retrieval performance as well as concurrent usage. For those clients considering developing a large repository of documents, TSG now has both the experience as well as additional tools to help conduct a significant volume test at scale in a very short timeframe. This post will describe how our tools can be leveraged for large ... [Continue Reading]
FileNet Migration – Recorded Alfresco/TSG Webinar – 05/29/2019
On May 29th, 2019, TSG and Alfresco hosted a webinar detailing an innovative solution for migrating off of FileNet onto more modern ECM solutions. Taking the approach of a rolling migration combined with offline access methods enabled users to stop running FileNet very quickly compared to a traditional “big bang” migration approach. When IBM dropped their support for FileNet Content Manager 5.2 on April 30th, many customers were left stranded with an old, unsupported version that may have ... [Continue Reading]
FileNet – How to retire in weeks, not months – Alfresco Webinar May 29
Tony Parzgnat, the OpenMigrate Senior Product Manager, will be conducting a webinar with Alfresco May 29th on an innovative approach to retire FileNet. ... [Continue Reading]
Alfresco Guest Blog – How to retire FileNet quickly and avoid those large support payments.
TSG was a guest contributor to the Alfresco blog site this week. ... [Continue Reading]
Federated Search versus Rolling Migration
In moving our legacy repositories customers to new modern solutions, one of the major recommendations to reduce cost, risk and stress is a rolling migration. In a discussion with a client last week, there was some confusion in mixing a rolling migration with a federated search. This post will discuss the differences and how a rolling migration is more practical for moving and retiring legacy repositories. ... [Continue Reading]
FileNet to AWS – An 80 Million Document Case Study
As part of TSG’s ongoing efforts to assist clients move from legacy ECM systems like FileNet to modern cloud alternatives, TSG has recently published a case study highlighting how one FileNet customer was able to successfully move to Amazon Web Services. ... [Continue Reading]
Alfresco Deployment – No Code vs Low Code
One of the trends we are seeing with our Alfresco clients is a desire to move away from custom interface coding to more configuration or no code approaches. This post will highlight the differences between coding approaches for Alfresco Share and the Alfresco Development Framework (ADF) and configuration approaches with TSG’s OpenContent Management Suite. ... [Continue Reading]
Alfresco Day NYC 2019 – Next Wednesday April 3rd
New York Property Insurance Underwriters Association will be presenting their claims processing solution at this year’s Alfresco Day NYC. Learn how NYPIUA has leveraged Alfresco and OpenContent Management Suite's to make processing claims quicker and more efficient. https://youtu.be/Okw62U1e3-Q When: Wednesday April 3rd, 2019 from 9am – 4:30pmWhere: Apella by Alexandria Center - 450 E 29th St. Register here ... [Continue Reading]
ECM Sales Myths for 2019
In the hunt for “what to talk to customers about next”, we often see many of the ECM vendor sales teams get behind a concept, or technology, that can be marketed easily but isn’t always something clients eventually do or are successful implementing. For this post, we will list some of the myths (including a couple “Lord of the Rings” references where appropriate) that we are seeing, or have seen, to help provide clarity on what might sound good but is more a sales related myth than ... [Continue Reading]
Migrating to Alfresco – Reducing Risk, Stress and Cost with a Rolling Migration
Too often, migrating to Alfresco can be seen as a massive undertaking where the migration effort means moving all the content, integrations and people to the new platform in a migrate all at once, "Big Bang” approach. Given the effort to move all the different components, along with training the users on a new system, it is easy to see why so many legacy ECM systems are still around today as their owners can, when confronted with this daunting task, choose to “wait until next year”. TSG has ... [Continue Reading]
Alfresco – Application Performance Monitoring
One problem we consistently see at Alfresco clients is the inability of IT support resources to respond to user complaints that "the system is slow". Performance is a complicated factor and can depend on many different components typically outside of the control of the Alfresco support resources (network, browser, workstation....). This post will present our thoughts on including an Application Performance Monitoring tool along with Alfresco to proactively be able to address the health of ... [Continue Reading]
ECM 2.0 – What does it mean?
Great whitepaper available at Deep Analysis from long-time ECM analyst Alan Pelz-Sharpe entitled “Intelligent Information Management – From ECM 1.0 to 2.0”. This post will highlight the relevant points and add our thoughts. ECM 2.0 – What are the opportunities? We would agree with Alan that, while repository centric ECM 1.0 systems dominate the market, 2.0 opportunities exist to offer more insight, automation and decentralization. Combined with new technology from cloud ... [Continue Reading]
Alfresco Solutions from TSG
One of the more confusing terms with in the Alfresco ecosystem has always been solution. Is an Alfresco solution a software product or consulting offering? Is Case Management a solution or is it more infrastructure? At TSG, our Alfresco Solutions are represented by business focused applications that are a mix of our enterprise class software, configurations and consulting to deliver business value to the end-user. This post will present a high-level overview of our ... [Continue Reading]
Adobe Acrobat Alternative – Doing more with just a web browser
Many users rely on PDF viewing, annotation, and manipulation tools when working with documents, especially in case management scenarios such as policy and claim document management within the Insurance industry. In many of these systems, users are forced to download PDFs to the local machine in order to work with the document within Adobe Acrobat. However, with modern browser technologies, it is possible to streamline this process by doing more in the web browser, side-stepping the need to ... [Continue Reading]
Alfresco Performance – High Availability versus Performance Options
TSG is currently working with one Alfresco insurance client with up to 17,000 users in a mission critical system where reliability and performance are paramount. As part of our performance tuning, the client is considering turning off the Hazelcast component to improve performance while reducing fault tolerance. This post will present the options for other Alfresco clients’ consideration. ... [Continue Reading]
Building a Case Management Interface in Under 20 Minutes
A few weeks ago, we compared building a search interface using OpenContent Management Suite vs. Alfresco's ADF framework. In the post, we were able to configure a search interface in OCMS in less than 10 minutes. For this post, we will look at building a Case Management interface in OCMS. ... [Continue Reading]
Gartner Content Service Platforms (CPS) Magic Quadrant 2018 – What’s Missing?
Back in 2015, we posted the question of whether the magic quadrant was really magic anymore. In the following years, Gartner has evolved the rating with a complete change of the evaluation in 2016 as well as the big news in 2017 when IBM/FileNet being dropped from the leader quadrant after being the default leader for 10+ years. In the recent 2018 Gartner Magic Quadrant (download from Alfresco here), Gartner has made more changes along with IBM being back in the leader quadrant. This post ... [Continue Reading]
Alfresco Consulting – Do you really need it?
As more and more IT groups look to replace their legacy ECM solutions with Alfresco, one of the questions that typically comes up is if the group should look for consulting help, either from Alfresco themselves or an external partner. This post will summarize the typical roles in an Alfresco implementation and give a rough idea of the skills as well as the time commitment required for a simple migration from a legacy ECM system to Alfresco. ... [Continue Reading]
Redactions in Alfresco 6 – Integrating OpenRedact with Alfresco Application Development Framework (ADF)
Building upon our OpenAnnotate-ADF integration post from last week, TSG has added OpenRedact as an additional viewer option to Alfresco’s Application Development Framework. OpenRedact is a companion product to OpenAnnotate and is a browser based tool that offers manual and suggestion based redaction. This post will describe the additional features that OpenRedact brings to Alfresco ADF applications with a short video. ... [Continue Reading]
Alfresco – Building a Search Interface – ADF vs. OpenContent Management Suite
In previous posts, we looked at comparing the Alfresco Development Framework (ADF) to OpenContent Management Suite (OCMS), specifically the search, contributor, and folder interfaces. For this post, we are going to turn our attention to building an application on each of these platforms. Specifically, we'll look at how clients can build an Alfresco search interface. ... [Continue Reading]
Federated Search and Content Services – Is a Publishing Approach better?
Over the last couple of years, some ECM vendors have been touting a Federated Search model to “cure” the issue of access to document content contained in legacy ECM systems. Whether from an ECM vendor like Nuxeo or supporting software vendor like Simflofy, the marketing message of getting access to multiple repositories from one search hearkens back to the previous promises from Enterprise Search vendors like Automony that never really fulfilled their promise. This post will discuss the ... [Continue Reading]
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