TSG has been working with a client recently that needs the ability to print directly to the repository. This post will present both the old way of printing to the repository as well as our new OpenContent Print Driver to allow printing to the repository with a consistent web-based indexing user experience. ... [Continue Reading]
OpenContent Management Suite – Fall 2019 3.3 Release
TSG is happy to announce the Fall 2019 release, version 3.3, of the OpenContent Management Suite (OCMS)! For this post, we will take a look at some of the new features and notable enhancements included in this release. ... [Continue Reading]
Capture 2.0 – Disrupting Legacy Capture Solutions with Machine Learning
TSG is predicting upcoming disruptions to content capture within the ECM industry. We have been working hard this quarter to improve metadata extraction capabilities within the OpenContent Management Suite with machine learning. For this post, we want to discuss and demonstrate the interface that controls capture templates as well as how users interact with the capture process and "teach" the system. ... [Continue Reading]
CCM Insurance Letter Generation – OCMS & SmartCOMM Integration
One of the goals of most claims processing/member service departments for Auto, Health or any type of insurance is improving the efficiency of their workforce. Faster processing times ensure a better customer experience, increase satisfaction and aides in retention. One of the most common tasks that occurs in any insurance scenario (Claim or Policy) is the need to send either paper or electronic correspondence to a policy holder. This post will highlight TSG's most recent integration with ... [Continue Reading]
Machine Learning & ECM -Smarter Policy Management with Kira & OCMS
TSG recently built Kira integration into our OpenContent Management Suite to improve the Policy Management solution for our client, American Association of Insurance Services (AAIS) for management and analysis of policy templates. This post will explain the solution as well as provide a video demonstration. ... [Continue Reading]
AWS with DynamoDB for Content Management – Reference Architecture & Cost Estimate
TSG has recently been working with multiple clients who are considering whether to deploy their Content Management platform in the Amazon Web Services (AWS) cloud instead of on premise. The discussion typically boils down to “how much would it cost for me to deploy this in the cloud vs procuring hardware and software licenses?” This post will provide a reference architecture and sizing estimate to help understand the various components and their relative costs to procure, support, and maintain ... [Continue Reading]
Reference Architecture for Content Management on Azure HDInsight with HBase
TSG has recently been working with a multiple clients that are deciding on whether to deploy their Content Management platform in the Azure cloud from Microsoft or on premise. The discussion typically boils down to "how much would it cost for me to deploy this in the cloud vs procuring hardware and software licenses for an on premise deployment?" This post will provide a reference architecture and sizing estimate to help understand the various components and their relative costs to procure, ... [Continue Reading]
Introducing Smart Communications CCM Capabilities with OpenContent Case
Chicago – October 30, 2019 – Technology Services Group, an industry leader in providing innovative content management solutions, has joined the Smart Communications partner ecosystem to help customers elevate and manage their customer communications. This partnership enables the combination of SmartCOMMTM with TSG’s OpenContent Case Management to generate, deliver and compliantly manage accurate, branded and personalized communication with customers. ... [Continue Reading]
ECM 2.0 – Can you build it yourself?
Recently Gartner Analyst and long-time ECM evangelist Marko Sillapaa posted an interesting article titled “Why Build a Content Services Platform from Scratch?” . In the article Marko correctly points out that "build your own" isn’t easy and it's better to avoid home grown solutions where support could be required for 20 years. An alternative viewpoint comes from another long-time ECM evangelist Jeff Pots, “ECM, You Ain’t Gonna Need it” where Jeff points out how his firm has built light-weight ... [Continue Reading]
Alfresco & TSG Webinar September 26th – Managing Claims Content Chaos
On September 26th at 10am CST, Alfresco and TSG will be presenting an in-depth exploration of how modern insurance companies are dealing with high volumes of digital media associated with the claims initiation and claims investigation process. The increasing quantity and variety of content, much of it unstructured, is leading to costly processing times and dissatisfied customers. Join Dave Giordano, our Founder & Insurance Practice Lead, along with Sandy Kemsley, BPM Architect and ... [Continue Reading]
Claim Document Efficiency – How to improve customer experience and satisfaction.
One of the goals of most claims processing/member service departments for Auto, Health or any type of insurance is how to improve the efficiency of the claim document access and processing for a better customer experience, satisfaction and retention. In regards to documents, more and more insurance clients are looking to make claim document access and processing more efficient. This post will describe some of the different TSG insurance client’s experience and how additions to the ... [Continue Reading]
Capture 2.0 – Visualizing Metadata Capture Location
Earlier in the Capture 2.0 series, we discussed how modern capture solutions would improve the metadata extraction process when processing documents. Capture 2.0 solutions will expand on existing zonal as well as key/value pair methods for extracting metadata by incorporating machine learning algorithms to improve accuracy over time. This post will explore how users can interact with the location data, even after the capture process completes. ... [Continue Reading]
AWS & Alfresco – AAIS Case Study – Insurance Policy Management and Machine Learning
TSG, Alfresco, and AAIS have partnered to provide a best in class content management and tailored advisory solution ensuring the success of each of its members and customers. Watch our recent case study to see how the flexibility of a cloud native content management solution running on Amazon Web Services with OpenContent Management Suite and powered by Kira's machine learning technology has enabled AAIS to redefine their entire form management process. https://youtu.be/eOoFZOsSf_I The ... [Continue Reading]
Computer Generated Documents – What’s different about Capture 2.0 and Big Data?
As part of our series on Capture 2.0, this quarter TSG is focused on improving our ability to capture documents that are “borne digital”, that is, while being in a paper format, were never printed out on paper. While capturing documents from Word or other documents created by an end-user is fairly straightforward, computer batch processes are not so easy. For this post, we will focus on batch computer processes that produce output, often in document format, and will describe the ... [Continue Reading]
Capture 2.0 – Improving Metadata Extraction with Machine Learning
As we begin to explore the topic of Capture 2.0 at TSG, the primary component that we would propose differentiates the legacy capture tools from the capture tools of the future is the inclusion of machine learning to the capture process. As discussed in our Capture 2.0 introductory post, the majority of legacy tools do not improve over time. This post will take a deeper dive into how Capture 2.0 tools will improve the capture process with machine learning so that extraction errors are ... [Continue Reading]
DynamoDB – 11 Billion Document Benchmark White Paper
In May of 2019, Technology Services Group initiated an 11 Billion Document DynamoDB benchmark, which was completed in June 2019. With the success of the benchmark, TSG was able to successfully demonstrate that AWS, DynamoDB, Elasticsearch and our OpenContent, OpenAnnotate and OpenMigrate products could scale to an unprecedented level and represented the next evolution of enterprise content management, a Big-Data, NoSQL approach for the multi-billion object repository. This white paper will ... [Continue Reading]
TECHNOLOGY SERVICES GROUP SUCCESSFULLY BENCHMARKS 11 BILLION DOCUMENT REPOSITORY WITH AMAZON WEB SERVICES – PRESS RELEASE
Chicago, IL. June 25th, 2019 – Technology Services Group, Inc. (TSG), a leading provider of document management integration software announced today that it has successfully tested the OpenContent Management Suite (OCMS) of products with a repository containing 11 billion documents running on Amazon Web Services. The benchmark was populated with TSG’s OpenMigrate product and was able to achieve ingestion speeds of 20,000 documents per second with over 1 billion documents migrated on an ... [Continue Reading]
DynamoDB 11 Billion Document Benchmark – Summary of Postings
TSG initiated our 11 Billion Document DynamoDB benchmark on Friday, May 10th 2019 and ended all of our testing activities on June 20th 2019. The benchmark was an unbelievable success with our team learning many lessons in regards to scaling AWS, DynamoDB, Elasticsearch and our OpenContent and OpenMigrate products. This post will present a summary of the benchmark activities and lessons learned. ... [Continue Reading]
OpenContent Management Suite – Spring 2019 – 3.2 Release
TSG is happy to announce the Spring 2019 release, version 3.2, of the OpenContent Management Suite (OCMS)! For this post, we will take a look at some of the new features and notable enhancements included in the 3.2 release. ... [Continue Reading]
DynamoDB 11 Billion Benchmark 11 Thousand Concurrent Users Success!!! – Lessons Learned
TSG initiated our 11 Billion benchmark on Friday, May 10th. As of today we have completed the fourth and final phase, testing our repository with 11,000 concurrent users. This post will share the results. ... [Continue Reading]
DynamoDB 11 Billion Benchmark Add Documents Success!!! – Lessons Learned
TSG initiated our 11 Billion benchmark on Friday, May 10th. The first phase of the benchmark was aimed at building a large repository with our OpenMigrate ingestion tool and proving access for OpenContent Search, OpenContent Case and OpenAnnotate. The initial ingestion phase concluded on May 17th with 11 Billion documents and ingestion speeds of 20,000 documents per second to DynamoDB and related folders indexed into Elasticsearch. We took some time to decompress and started ... [Continue Reading]
DynamoDB 11 Billion Benchmark Search Index Success!!! – Lessons Learned
TSG initiated our 11 Billion benchmark test on Friday, May 10th. The first phase of the benchmark was aimed at building a large repository with our OpenMigrate ingestion tool and proving access for OpenContent Search, OpenContent Case and OpenAnnotate. The initial ingestion phase concluded on May 17th with 11 Billion documents and ingestion speeds of 20,000 documents per second to DynamoDB and related folders indexed into Elasticsearch. We took some time to decompress and ... [Continue Reading]
Amazon Textract – Improving Document Indexing with OpenContent Management Suite
Recently we've been updating our products to leverage Amazon Textract, officially released on May 29th, for it's text extraction capabilities and how it can be used to create full text PDFs. For this post, we're going to look into how we can use the indexing modules within the OpenContent Management Suite (OCMS) to improve document indexing and also explore some possible future improvements that Textract an other tools could enable. Indexing Scenario The scenario we've been using for our ... [Continue Reading]
Amazon Textract for Full Text Search
TSG had added Amazon Textract to our ECM offerings for Alfresco, Documentum, Hadoop and DynamoDB as well as our search offerings with Solr and Elastic Search. Previously, we looked at Textract's text extraction capabilities. For this post, we will discuss and demonstrate how Amazon Textract can be leveraged as a modern OCR indexing engine for image conversion to support full-text search efforts for both on-premise and cloud-based solutions. ... [Continue Reading]
DynamoDB 11 Billion Benchmark – Document and Folder Details
TSG started an 11 Billion Document Benchmark with DynamoDB last Friday to test and verify the power of Amazon Web Services as well as the TSG ECM products on an unprecedented scale. As of this morning we have migrated approximately 9 billion documents. This post will present some underlying detail of DynamoDB repository with a particular focus on document and folder objects. Our post Monday detailed the reasons and expectations for the 11 billion document benchmark with a post Tuesday ... [Continue Reading]
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