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Machine Learning & ECM -Smarter Policy Management with Kira & OCMS

November 25, 2019

kira-ocms integration

TSG recently built Kira integration into our OpenContent Management Suite to improve the Policy Management solution for our client, American Association of Insurance Services (AAIS) for management and analysis of policy templates. This post will explain the solution as well as provide a video demonstration. ... [Continue Reading]

Filed Under: Contract Management, ECM Solutions, Insurance, Kira, Machine Learning, OpenContent Management Suite, Policy and Claim

AWS with DynamoDB for Content Management – Reference Architecture & Cost Estimate

November 8, 2019

Reference Architecture AWS

TSG has recently been working with multiple clients who are considering whether to deploy their Content Management platform in the Amazon Web Services (AWS) cloud instead of on premise. The discussion typically boils down to “how much would it cost for me to deploy this in the cloud vs procuring hardware and software licenses?” This post will provide a reference architecture and sizing estimate to help understand the various components and their relative costs to procure, support, and maintain ... [Continue Reading]

Filed Under: Amazon EC2, Cloud Computing, DynamoDB, ECM Landscape, ECM Solutions, OpenContent Management Suite

Reference Architecture for Content Management on Azure HDInsight with HBase

November 2, 2019

Azure Reference Architecture

TSG has recently been working with a multiple clients that are deciding on whether to deploy their Content Management platform in the Azure cloud from Microsoft or on premise. The discussion typically boils down to "how much would it cost for me to deploy this in the cloud vs procuring hardware and software licenses for an on premise deployment?" This post will provide a reference architecture and sizing estimate to help understand the various components and their relative costs to procure, ... [Continue Reading]

Filed Under: Cloud Computing, ECM 101, ECM Landscape, ECM Solutions, HBase, Microsoft Azure, Migrations, OpenContent Management Suite

Introducing Smart Communications CCM Capabilities with OpenContent Case

October 30, 2019

SmartCommunications

Chicago – October 30, 2019 – Technology Services Group, an industry leader in providing innovative content management solutions, has joined the Smart Communications partner ecosystem to help customers elevate and manage their customer communications.  This partnership enables the combination of SmartCOMMTM with TSG’s OpenContent Case Management to generate, deliver and compliantly manage accurate, branded and personalized communication with customers. ... [Continue Reading]

Filed Under: CCM, ECM Solutions, Insurance, OpenContent Management Suite, Policy and Claim, Press Release

ECM 2.0 – Can you build it yourself?

September 24, 2019

ECM 2.0 - Can you build it yourself

Recently Gartner Analyst and long-time ECM evangelist Marko Sillapaa posted an interesting article titled “Why Build a Content Services Platform from Scratch?” . In the article Marko correctly points out that "build your own" isn’t easy and it's better to avoid home grown solutions where support could be required for 20 years.  An alternative viewpoint comes from another long-time ECM evangelist Jeff Pots, “ECM, You Ain’t Gonna Need it” where Jeff points out how his firm has built light-weight ... [Continue Reading]

Filed Under: Alfresco, Amazon, Documentum, DynamoDB, ECM 101, ECM Landscape, Hadoop, OpenContent Management Suite, Uncategorized

Alfresco & TSG Webinar September 26th – Managing Claims Content Chaos

September 18, 2019

Alfresco-Webinar-Claims-Content

On September 26th at 10am CST, Alfresco and TSG will be presenting an in-depth exploration of how modern insurance companies are dealing with high volumes of digital media associated with the claims initiation and claims investigation process. The increasing quantity and variety of content, much of it unstructured, is leading to costly processing times and dissatisfied customers.  Join Dave Giordano, our Founder & Insurance Practice Lead, along with Sandy Kemsley, BPM Architect and ... [Continue Reading]

Filed Under: Alfresco, ECM Solutions, Insurance, OpenContent Management Suite, Policy and Claim

Claim Document Efficiency – How to improve customer experience and satisfaction.

September 12, 2019

Claim Document Efficiency

One of the goals of most claims processing/member service departments for Auto, Health or any type of insurance is how to improve the efficiency of the claim document access and processing for a better customer experience, satisfaction and retention.  In regards to documents, more and more insurance clients are looking to make claim document access and processing more efficient.  This post will describe some of the different TSG insurance client’s experience and how additions to the ... [Continue Reading]

Filed Under: Alfresco, ECM Solutions, Insurance, OpenContent Management Suite, Policy and Claim

Capture 2.0 – Visualizing Metadata Capture Location

August 28, 2019

Visualize-Metadata

Earlier in the Capture 2.0 series, we discussed how modern capture solutions would improve the metadata extraction process when processing documents. Capture 2.0 solutions will expand on existing zonal as well as key/value pair methods for extracting metadata by incorporating machine learning algorithms to improve accuracy over time. This post will explore how users can interact with the location data, even after the capture process completes. ... [Continue Reading]

Filed Under: Content Capture, OpenContent Management Suite

AWS & Alfresco – AAIS Case Study – Insurance Policy Management and Machine Learning

August 13, 2019

AAIS CASE STUDY

TSG, Alfresco, and AAIS have partnered to provide a best in class content management and tailored advisory solution ensuring the success of each of its members and customers. Watch our recent case study to see how the flexibility of a cloud native content management solution running on Amazon Web Services with OpenContent Management Suite and powered by Kira's machine learning technology has enabled AAIS to redefine their entire form management process. https://youtu.be/eOoFZOsSf_I The ... [Continue Reading]

Filed Under: Alfresco, Amazon, Case Study, ECM Solutions, Insurance, OpenContent Management Suite, Policy and Claim Tagged: Alfresco, Kira, OpenContent Management Suite, Workshare

Computer Generated Documents – What’s different about Capture 2.0 and Big Data?

August 1, 2019

Computer generated documents

As part of our series on Capture 2.0, this quarter TSG is focused on improving our ability to capture documents that are “borne digital”, that is, while being in a paper format, were never printed out on paper.  While capturing documents from Word or other documents created by an end-user is fairly straightforward, computer batch processes are not so easy.  For this post, we will focus on batch computer processes that produce output, often in document format, and will describe the ... [Continue Reading]

Filed Under: Content Capture, OpenContent Management Suite, OpenMigrate

Capture 2.0 – Improving Metadata Extraction with Machine Learning

July 31, 2019

Content Capture 2.0-ml

As we begin to explore the topic of Capture 2.0 at TSG, the primary component that we would propose differentiates the legacy capture tools from the capture tools of the future is the inclusion of machine learning to the capture process. As discussed in our Capture 2.0 introductory post, the majority of legacy tools do not improve over time. This post will take a deeper dive into how Capture 2.0 tools will improve the capture process with machine learning so that extraction errors are ... [Continue Reading]

Filed Under: Content Capture, OpenContent Management Suite

DynamoDB – 11 Billion Document Benchmark White Paper

July 26, 2019

11 Billion Doc White Paper

In May of 2019, Technology Services Group initiated an 11 Billion Document DynamoDB benchmark, which was completed in June 2019. With the success of the benchmark, TSG was able to successfully demonstrate that AWS, DynamoDB, Elasticsearch and our OpenContent, OpenAnnotate and OpenMigrate products could scale to an unprecedented level and represented the next evolution of enterprise content management, a Big-Data, NoSQL approach for the multi-billion object repository. This white paper will ... [Continue Reading]

Filed Under: Amazon, DynamoDB, Hadoop, OpenContent Management Suite, White Paper

TECHNOLOGY SERVICES GROUP SUCCESSFULLY BENCHMARKS 11 BILLION DOCUMENT REPOSITORY WITH AMAZON WEB SERVICES – PRESS RELEASE

June 25, 2019

Dynamodb benchmark Press Release

Chicago, IL. June 25th, 2019 – Technology Services Group, Inc. (TSG), a leading provider of document management integration software announced today that it has successfully tested the OpenContent Management Suite (OCMS) of products with a repository containing 11 billion documents running on Amazon Web Services.  The benchmark was populated with TSG’s OpenMigrate product and was able to achieve ingestion speeds of 20,000 documents per second with over 1 billion documents migrated on an ... [Continue Reading]

Filed Under: Case Study, DynamoDB, ECM Landscape, Migrations, OpenContent Management Suite, OpenMigrate, Press Release

DynamoDB 11 Billion Document Benchmark – Summary of Postings

June 24, 2019

DynamoDB 11 Billion Benchmark - Summary

TSG initiated our 11 Billion Document DynamoDB benchmark on Friday, May 10th 2019 and ended all of our testing activities on June 20th 2019.  The benchmark was an unbelievable success with our team learning many lessons in regards to scaling AWS, DynamoDB, Elasticsearch and our OpenContent and OpenMigrate products.  This post will present a summary of the benchmark activities and lessons learned. ... [Continue Reading]

Filed Under: Amazon, DynamoDB, ECM Landscape, OpenContent Management Suite

OpenContent Management Suite – Spring 2019 – 3.2 Release

June 21, 2019

OCMS Feature Release 2019

TSG is happy to announce the Spring 2019 release, version 3.2, of the OpenContent Management Suite (OCMS)!  For this post, we will take a look at some of the new features and notable enhancements included in the 3.2 release. ... [Continue Reading]

Filed Under: OpenContent Management Suite, Product Suite

DynamoDB 11 Billion Benchmark 11 Thousand Concurrent Users Success!!! – Lessons Learned

June 19, 2019

DynamoDB 11 Billion Benchmark - Concurrent Users

TSG initiated our 11 Billion benchmark on Friday, May 10th.  As of today we have completed the fourth and final phase, testing our repository with 11,000 concurrent users.  This post will share the results. ... [Continue Reading]

Filed Under: Amazon, Amazon EC2, Cloud Computing, DynamoDB, ECM Landscape, ECM Solutions, OpenContent Management Suite, Performance Tuning, Uncategorized

DynamoDB 11 Billion Benchmark Add Documents Success!!! – Lessons Learned

June 13, 2019

DynamoDB 11 Billion Benchmark - Upload

TSG initiated our 11 Billion benchmark on Friday, May 10th.  The first phase of the benchmark was aimed at building a large repository with our OpenMigrate ingestion tool and proving access for OpenContent Search, OpenContent Case and OpenAnnotate.  The initial ingestion phase concluded on May 17th with 11 Billion documents and ingestion speeds of 20,000 documents per second to DynamoDB and related folders indexed into Elasticsearch.  We took some time to decompress and started ... [Continue Reading]

Filed Under: Amazon, DynamoDB, ECM Landscape, OpenContent Management Suite, Product Suite

DynamoDB 11 Billion Benchmark Search Index Success!!! – Lessons Learned

June 12, 2019

DynamoDB 11 Billion Benchmark - Search

TSG initiated our 11 Billion benchmark test on Friday, May 10th.  The first phase of the benchmark was aimed at building a large repository with our OpenMigrate ingestion tool and proving access for OpenContent Search, OpenContent Case and OpenAnnotate.  The initial ingestion phase concluded on May 17th with 11 Billion documents and ingestion speeds of 20,000 documents per second to DynamoDB and related folders indexed into Elasticsearch.  We took some time to decompress and ... [Continue Reading]

Filed Under: DynamoDB, ECM Landscape, Elastic APM, OpenAnnotate, OpenContent Management Suite, OpenOverlay, Uncategorized

Amazon Textract – Improving Document Indexing with OpenContent Management Suite

June 4, 2019

AWS Textract for Document Indexing

Recently we've been updating our products to leverage Amazon Textract, officially released on May 29th, for it's text extraction capabilities and how it can be used to create full text PDFs. For this post, we're going to look into how we can use the indexing modules within the OpenContent Management Suite (OCMS) to improve document indexing and also explore some possible future improvements that Textract an other tools could enable. Indexing Scenario The scenario we've been using for our ... [Continue Reading]

Filed Under: Amazon, OpenContent Management Suite

Amazon Textract for Full Text Search

June 3, 2019

AWS Textract for Full Text Search

TSG had added Amazon Textract to our ECM offerings for Alfresco, Documentum, Hadoop and DynamoDB as well as our search offerings with Solr and Elastic Search.  Previously, we looked at Textract's text extraction capabilities. For this post, we will discuss and demonstrate how Amazon Textract can be leveraged as a modern OCR indexing engine for image conversion to support full-text search efforts for both on-premise and cloud-based solutions. ... [Continue Reading]

Filed Under: Amazon, OpenCapture, OpenContent Management Suite, OpenMigrate

DynamoDB 11 Billion Benchmark – Document and Folder Details

May 15, 2019

TSG started an 11 Billion Document Benchmark with DynamoDB last Friday to test and verify the power of Amazon Web Services as well as the TSG ECM products on an unprecedented scale.  As of this morning we have migrated approximately 9 billion documents. This post will present some underlying detail of DynamoDB repository with a particular focus on document and folder objects. Our post Monday detailed the reasons and expectations for the 11 billion document benchmark with a post Tuesday ... [Continue Reading]

Filed Under: Amazon, DynamoDB, ECM Landscape, OpenContent Management Suite

Combine, Split and Update PDF documents with only a Web Browser

May 2, 2019

In many of the Case Management scenarios we see at our clients, particularly in the insurance industry, requirements often include functionality that allow the user to easily combine, split or correct PDF documents from within the web browser. Most often, users want the ability to combine multiple documents or selected pages into one document in order to easily send documentation out to 3rd parties via email or other means. When documents are ingested into the system via a scanning tool or 3rd ... [Continue Reading]

Filed Under: Insurance, OpenAnnotate, OpenContent Management Suite, Policy and Claim, Product Suite

Alfresco Deployment – No Code vs Low Code

April 18, 2019

No Code vs Low Code

One of the trends we are seeing with our Alfresco clients is a desire to move away from custom interface coding to more configuration or no code approaches.  This post will highlight the differences between coding approaches for Alfresco Share and the Alfresco Development Framework (ADF) and configuration approaches with TSG’s OpenContent Management Suite. ... [Continue Reading]

Filed Under: ADF, Alfresco, OpenContent Management Suite, Share

ECM 2.0 – Machine Learning and Indexing

March 20, 2019

ECM-2.0 Machine Learning Indexing

One of the more interesting usages for machine learning is the potential to speed up and add efficiency to the indexing of documents.  At TSG, we are currently adding this capability to our document indexing application.  This post will describe the current methods of indexing from the major vendors and how an ECM 2.0 solution will add machine learning. ... [Continue Reading]

Filed Under: ECM Solutions, OpenContent Management Suite, TSG Labs

Migrating to Alfresco – Reducing Risk, Stress and Cost with a Rolling Migration

March 18, 2019

Rolling Migrations

Too often, migrating to Alfresco can be seen as a massive undertaking where the migration effort means moving all the content, integrations and people to the new platform in a migrate all at once, "Big Bang” approach.  Given the effort to move all the different components, along with training the users on a new system, it is easy to see why so many legacy ECM systems are still around today as their owners can, when confronted with this daunting task, choose to “wait until next year”.  TSG has ... [Continue Reading]

Filed Under: Alfresco, Documentum, FileNet, Migrations, OpenContent Management Suite, OpenMigrate, Policy and Claim Tagged: Alfresco, Migration

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  • Viewing PDF’s – What are the high speed options November 26, 2019
    Over two years ago, TSG developed OpenAnnotate “view only” mode  optimized for high speed viewing.  This year we have made even more updates to continue to improve viewing performance.  This post will compare and offer a video showing off different PDF viewing options.     The Comparison Candidates For our viewing comparison we chose Internet Explorer […]
  • Machine Learning & ECM -Smarter Policy Management with Kira & OCMS November 25, 2019
    TSG recently built Kira integration into our OpenContent Management Suite to improve the Policy Management solution for our client, American Association of Insurance Services (AAIS) for management and analysis of policy templates. This post will explain the solution as well as provide a video demonstration. AAIS serves the property casualty insurance industry providing ‘best in […]

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