Recently Gartner Analyst and long-time ECM evangelist Marko Sillapaa posted an interesting article titled “Why Build a Content Services Platform from Scratch?” . In the article Marko correctly points out that "build your own" isn’t easy and it's better to avoid home grown solutions where support could be required for 20 years. An alternative viewpoint comes from another long-time ECM evangelist Jeff Pots, “ECM, You Ain’t Gonna Need it” where Jeff points out how his firm has built light-weight ... [Continue Reading]
Alfresco & TSG Webinar September 26th – Managing Claims Content Chaos
On September 26th at 10am CST, Alfresco and TSG will be presenting an in-depth exploration of how modern insurance companies are dealing with high volumes of digital media associated with the claims initiation and claims investigation process. The increasing quantity and variety of content, much of it unstructured, is leading to costly processing times and dissatisfied customers. Join Dave Giordano, our Founder & Insurance Practice Lead, along with Sandy Kemsley, BPM Architect and ... [Continue Reading]
Claim Document Efficiency – How to improve customer experience and satisfaction.
One of the goals of most claims processing/member service departments for Auto, Health or any type of insurance is how to improve the efficiency of the claim document access and processing for a better customer experience, satisfaction and retention. In regards to documents, more and more insurance clients are looking to make claim document access and processing more efficient. This post will describe some of the different TSG insurance client’s experience and how additions to the ... [Continue Reading]
Capture 2.0 – Visualizing Metadata Capture Location
Earlier in the Capture 2.0 series, we discussed how modern capture solutions would improve the metadata extraction process when processing documents. Capture 2.0 solutions will expand on existing zonal as well as key/value pair methods for extracting metadata by incorporating machine learning algorithms to improve accuracy over time. This post will explore how users can interact with the location data, even after the capture process completes. ... [Continue Reading]
AWS & Alfresco – AAIS Case Study – Insurance Policy Management and Machine Learning
TSG, Alfresco, and AAIS have partnered to provide a best in class content management and tailored advisory solution ensuring the success of each of its members and customers. Watch our recent case study to see how the flexibility of a cloud native content management solution running on Amazon Web Services with OpenContent Management Suite and powered by Kira's machine learning technology has enabled AAIS to redefine their entire form management process. https://youtu.be/eOoFZOsSf_I The ... [Continue Reading]
Computer Generated Documents – What’s different about Capture 2.0 and Big Data?
As part of our series on Capture 2.0, this quarter TSG is focused on improving our ability to capture documents that are “borne digital”, that is, while being in a paper format, were never printed out on paper. While capturing documents from Word or other documents created by an end-user is fairly straightforward, computer batch processes are not so easy. For this post, we will focus on batch computer processes that produce output, often in document format, and will describe the ... [Continue Reading]
Capture 2.0 – Improving Metadata Extraction with Machine Learning
As we begin to explore the topic of Capture 2.0 at TSG, the primary component that we would propose differentiates the legacy capture tools from the capture tools of the future is the inclusion of machine learning to the capture process. As discussed in our Capture 2.0 introductory post, the majority of legacy tools do not improve over time. This post will take a deeper dive into how Capture 2.0 tools will improve the capture process with machine learning so that extraction errors are ... [Continue Reading]
DynamoDB – 11 Billion Document Benchmark White Paper
In May of 2019, Technology Services Group initiated an 11 Billion Document DynamoDB benchmark, which was completed in June 2019. With the success of the benchmark, TSG was able to successfully demonstrate that AWS, DynamoDB, Elasticsearch and our OpenContent, OpenAnnotate and OpenMigrate products could scale to an unprecedented level and represented the next evolution of enterprise content management, a Big-Data, NoSQL approach for the multi-billion object repository. This white paper will ... [Continue Reading]
TECHNOLOGY SERVICES GROUP SUCCESSFULLY BENCHMARKS 11 BILLION DOCUMENT REPOSITORY WITH AMAZON WEB SERVICES – PRESS RELEASE
Chicago, IL. June 25th, 2019 – Technology Services Group, Inc. (TSG), a leading provider of document management integration software announced today that it has successfully tested the OpenContent Management Suite (OCMS) of products with a repository containing 11 billion documents running on Amazon Web Services. The benchmark was populated with TSG’s OpenMigrate product and was able to achieve ingestion speeds of 20,000 documents per second with over 1 billion documents migrated on an ... [Continue Reading]
DynamoDB 11 Billion Document Benchmark – Summary of Postings
TSG initiated our 11 Billion Document DynamoDB benchmark on Friday, May 10th 2019 and ended all of our testing activities on June 20th 2019. The benchmark was an unbelievable success with our team learning many lessons in regards to scaling AWS, DynamoDB, Elasticsearch and our OpenContent and OpenMigrate products. This post will present a summary of the benchmark activities and lessons learned. ... [Continue Reading]
OpenContent Management Suite – Spring 2019 – 3.2 Release
TSG is happy to announce the Spring 2019 release, version 3.2, of the OpenContent Management Suite (OCMS)! For this post, we will take a look at some of the new features and notable enhancements included in the 3.2 release. ... [Continue Reading]
DynamoDB 11 Billion Benchmark 11 Thousand Concurrent Users Success!!! – Lessons Learned
TSG initiated our 11 Billion benchmark on Friday, May 10th. As of today we have completed the fourth and final phase, testing our repository with 11,000 concurrent users. This post will share the results. ... [Continue Reading]
DynamoDB 11 Billion Benchmark Add Documents Success!!! – Lessons Learned
TSG initiated our 11 Billion benchmark on Friday, May 10th. The first phase of the benchmark was aimed at building a large repository with our OpenMigrate ingestion tool and proving access for OpenContent Search, OpenContent Case and OpenAnnotate. The initial ingestion phase concluded on May 17th with 11 Billion documents and ingestion speeds of 20,000 documents per second to DynamoDB and related folders indexed into Elasticsearch. We took some time to decompress and started ... [Continue Reading]
DynamoDB 11 Billion Benchmark Search Index Success!!! – Lessons Learned
TSG initiated our 11 Billion benchmark test on Friday, May 10th. The first phase of the benchmark was aimed at building a large repository with our OpenMigrate ingestion tool and proving access for OpenContent Search, OpenContent Case and OpenAnnotate. The initial ingestion phase concluded on May 17th with 11 Billion documents and ingestion speeds of 20,000 documents per second to DynamoDB and related folders indexed into Elasticsearch. We took some time to decompress and ... [Continue Reading]
Amazon Textract – Improving Document Indexing with OpenContent Management Suite
Recently we've been updating our products to leverage Amazon Textract, officially released on May 29th, for it's text extraction capabilities and how it can be used to create full text PDFs. For this post, we're going to look into how we can use the indexing modules within the OpenContent Management Suite (OCMS) to improve document indexing and also explore some possible future improvements that Textract an other tools could enable. Indexing Scenario The scenario we've been using for our ... [Continue Reading]
Amazon Textract for Full Text Search
TSG had added Amazon Textract to our ECM offerings for Alfresco, Documentum, Hadoop and DynamoDB as well as our search offerings with Solr and Elastic Search. Previously, we looked at Textract's text extraction capabilities. For this post, we will discuss and demonstrate how Amazon Textract can be leveraged as a modern OCR indexing engine for image conversion to support full-text search efforts for both on-premise and cloud-based solutions. ... [Continue Reading]
DynamoDB 11 Billion Benchmark – Document and Folder Details
TSG started an 11 Billion Document Benchmark with DynamoDB last Friday to test and verify the power of Amazon Web Services as well as the TSG ECM products on an unprecedented scale. As of this morning we have migrated approximately 9 billion documents. This post will present some underlying detail of DynamoDB repository with a particular focus on document and folder objects. Our post Monday detailed the reasons and expectations for the 11 billion document benchmark with a post Tuesday ... [Continue Reading]
Combine, Split and Update PDF documents with only a Web Browser
In many of the Case Management scenarios we see at our clients, particularly in the insurance industry, requirements often include functionality that allow the user to easily combine, split or correct PDF documents from within the web browser. Most often, users want the ability to combine multiple documents or selected pages into one document in order to easily send documentation out to 3rd parties via email or other means. When documents are ingested into the system via a scanning tool or 3rd ... [Continue Reading]
Alfresco Deployment – No Code vs Low Code
One of the trends we are seeing with our Alfresco clients is a desire to move away from custom interface coding to more configuration or no code approaches. This post will highlight the differences between coding approaches for Alfresco Share and the Alfresco Development Framework (ADF) and configuration approaches with TSG’s OpenContent Management Suite. ... [Continue Reading]
ECM 2.0 – Machine Learning and Indexing
One of the more interesting usages for machine learning is the potential to speed up and add efficiency to the indexing of documents. At TSG, we are currently adding this capability to our document indexing application. This post will describe the current methods of indexing from the major vendors and how an ECM 2.0 solution will add machine learning. ... [Continue Reading]
Migrating to Alfresco – Reducing Risk, Stress and Cost with a Rolling Migration
Too often, migrating to Alfresco can be seen as a massive undertaking where the migration effort means moving all the content, integrations and people to the new platform in a migrate all at once, "Big Bang” approach. Given the effort to move all the different components, along with training the users on a new system, it is easy to see why so many legacy ECM systems are still around today as their owners can, when confronted with this daunting task, choose to “wait until next year”. TSG has ... [Continue Reading]
Amazon Textract and OpenText Capture Recognition Engine (RecoStar) Comparison
Editor's Note (5/31/219): This article was original posted on 2/12/19 when Amazon Textract was currently in a pre-release phase. All results have been completed using a non-production version of the service. Now that Textract has been formally released, look for results to be updated shortly. As part of our R&D effort into Amazon Textract with Alfresco, TSG conducted some initial research on the quality of the OCR results of Textract on a sample set of images from a real-world TSG ... [Continue Reading]
Alfresco Solutions from TSG
One of the more confusing terms with in the Alfresco ecosystem has always been solution. Is an Alfresco solution a software product or consulting offering? Is Case Management a solution or is it more infrastructure? At TSG, our Alfresco Solutions are represented by business focused applications that are a mix of our enterprise class software, configurations and consulting to deliver business value to the end-user. This post will present a high-level overview of our ... [Continue Reading]
Adobe Acrobat Alternative – Doing more with just a web browser
Many users rely on PDF viewing, annotation, and manipulation tools when working with documents, especially in case management scenarios such as policy and claim document management within the Insurance industry. In many of these systems, users are forced to download PDFs to the local machine in order to work with the document within Adobe Acrobat. However, with modern browser technologies, it is possible to streamline this process by doing more in the web browser, side-stepping the need to ... [Continue Reading]
Alfresco Performance – High Availability versus Performance Options
TSG is currently working with one Alfresco insurance client with up to 17,000 users in a mission critical system where reliability and performance are paramount. As part of our performance tuning, the client is considering turning off the Hazelcast component to improve performance while reducing fault tolerance. This post will present the options for other Alfresco clients’ consideration. ... [Continue Reading]
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