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OpenContent Management Suite

kira-ocms integration

Machine Learning & ECM -Smarter Policy Management with Kira & OCMS

November 25, 2019

TSG recently built Kira integration into our OpenContent Management Suite to improve the Policy Management solution for our client, American Association of Insurance Services (AAIS) for management and analysis of policy templates. This post will explain the solution as well as provide a video demonstration.

Reference Architecture AWS

AWS with DynamoDB for Content Management – Reference Architecture & Cost Estimate

November 8, 2019

TSG has recently been working with multiple clients who are considering whether to deploy their Content Management platform in the Amazon Web Services (AWS) cloud instead of on premise. The discussion typically boils down to “how much would it cost for me to deploy this in the cloud vs procuring hardware and software licenses?” This […]

Azure Reference Architecture

Reference Architecture for Content Management on Azure HDInsight with HBase

November 2, 2019

TSG has recently been working with a multiple clients that are deciding on whether to deploy their Content Management platform in the Azure cloud from Microsoft or on premise. The discussion typically boils down to “how much would it cost for me to deploy this in the cloud vs procuring hardware and software licenses for […]

SmartCommunications

Introducing Smart Communications CCM Capabilities with OpenContent Case

October 30, 2019

Chicago – October 30, 2019 – Technology Services Group, an industry leader in providing innovative content management solutions, has joined the Smart Communications partner ecosystem to help customers elevate and manage their customer communications.  This partnership enables the combination of SmartCOMMTM with TSG’s OpenContent Case Management to generate, deliver and compliantly manage accurate, branded and […]

ECM 2.0 - Can you build it yourself

ECM 2.0 – Can you build it yourself?

September 24, 2019

Recently Gartner Analyst and long-time ECM evangelist Marko Sillapaa posted an interesting article titled “Why Build a Content Services Platform from Scratch?” . In the article Marko correctly points out that “build your own” isn’t easy and it’s better to avoid home grown solutions where support could be required for 20 years.  An alternative viewpoint comes […]

Alfresco-Webinar-Claims-Content

Alfresco & TSG Webinar September 26th – Managing Claims Content Chaos

September 18, 2019

On September 26th at 10am CST, Alfresco and TSG presented an in-depth exploration of how modern insurance companies are dealing with high volumes of digital media associated with the claims initiation and claims investigation process. The increasing quantity and variety of content, much of it unstructured, is leading to costly processing times and dissatisfied customers.  […]

Claim Document Efficiency

Claim Document Efficiency – How to improve customer experience and satisfaction.

September 12, 2019

One of the goals of most claims processing/member service departments for Auto, Health or any type of insurance is how to improve the efficiency of the claim document access and processing for a better customer experience, satisfaction and retention.  In regards to documents, more and more insurance clients are looking to make claim document access […]

Visualize-Metadata

Capture 2.0 – Visualizing Metadata Capture Location

August 28, 2019

Earlier in the Capture 2.0 series, we discussed how modern capture solutions would improve the metadata extraction process when processing documents. Capture 2.0 solutions will expand on existing zonal as well as key/value pair methods for extracting metadata by incorporating machine learning algorithms to improve accuracy over time. This post will explore how users can […]

AAIS CASE STUDY

AWS & Alfresco – AAIS Case Study – Insurance Policy Management and Machine Learning

August 13, 2019

TSG, Alfresco, and AAIS have partnered to provide a best in class content management and tailored advisory solution ensuring the success of each of its members and customers. Watch our recent case study to see how the flexibility of a cloud native content management solution running on Amazon Web Services with OpenContent Management Suite and […]

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Recent Posts

  • Alfresco Content Accelerator and Alfresco Enterprise Viewer – Improving User Collaboration Efficiency
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  • Alfresco Webinar – Productivity Anywhere: How modern claim and policy document processing can help the new work-from-home normal succeed
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