TSG has recently enhanced OpenMigrate to add support for migrations to and from Veeva Vault. The OpenMigrate Veeva Target connector enables complex migrations into Veeva Vault to occur through an automated 1-step migration. The 1-step approach provides a huge benefit for regulated life science companies by streamlining validation efforts and eliminating the need for manual intervention. This post will walk through a simple migration from Documentum to Veeva Vault, demonstrating the ... [Continue Reading]
FileNet Migration to Amazon Web Services – Why now more than ever?
TSG is currently finalizing a case study on a client that has successfully moved from an legacy on-premise FileNet system to Amazon Web Services. In preparation for that piece coming out in the next two weeks, we thought we would write some of our thoughts on why so many clients, after years of delaying migration efforts, are finally moving off of FileNet to Amazon Web Services. ... [Continue Reading]
ECM Sales Myths for 2019
In the hunt for “what to talk to customers about next”, we often see many of the ECM vendor sales teams get behind a concept, or technology, that can be marketed easily but isn’t always something clients eventually do or are successful implementing. For this post, we will list some of the myths (including a couple “Lord of the Rings” references where appropriate) that we are seeing, or have seen, to help provide clarity on what might sound good but is more a sales related myth than ... [Continue Reading]
Alfresco – Application Performance Monitoring
One problem we consistently see at Alfresco clients is the inability of IT support resources to respond to user complaints that "the system is slow". Performance is a complicated factor and can depend on many different components typically outside of the control of the Alfresco support resources (network, browser, workstation....). This post will present our thoughts on including an Application Performance Monitoring tool along with Alfresco to proactively be able to address the health of ... [Continue Reading]
FileNet and CMOD – Will IBM finally sell them and potentially buy Box?
One of our more controversial posts over the last couple of years was back in 2017 “FileNet – Is IBM Planning on Selling it”. We had some interesting follow-up – particularly on LinkedIn from some folks at IBM that were not to happy with our analysis. At the time we stated that “we would expect that IBM would sell off FileNet and potentially Content Manager within the next two years”. With two years coming up in May and the recent news of IBM selling off Notes and buying Red ... [Continue Reading]
Technology Services Group Releases new DynamoDB Document Management Capabilities for AWS
Complete OpenContent Management Suite now available natively for DynamoDB on Amazon Web Services Marketplace Chicago, IL. – January 30th, 2019 – Technology Services Group, Inc. (TSG), a leading provider of document management integration software and services, today announced that its OpenContent Management Suite (OCMS) for DynamoDB has been released on the Amazon Marketplace. OCMS provides a modern user interface for common document management capabilities for a variety of ECM platforms. ... [Continue Reading]
A Big Data Approach to ECM – White Paper from Deep Analysis
TSG recently participated in a research effort with Deep Analysis. The fundamental undertaking was to understand what alternatives innovative customers are considering when it comes to moving from Legacy ECM 1.0 to modern ECM 2.0 capabilities on premise or in the cloud. Alan Pelz-Sharpe and the analysts of Deep Analysis conducted a deep dive into Big Data and particularly NoSQL databases, Hadoop and DynamoDB. ... [Continue Reading]
ECM 2.0 – What does it mean?
Great whitepaper available at Deep Analysis from long-time ECM analyst Alan Pelz-Sharpe entitled “Intelligent Information Management – From ECM 1.0 to 2.0”. This post will highlight the relevant points and add our thoughts. ECM 2.0 – What are the opportunities? We would agree with Alan that, while repository centric ECM 1.0 systems dominate the market, 2.0 opportunities exist to offer more insight, automation and decentralization. Combined with new technology from cloud ... [Continue Reading]
Documentum Futures – OpenText versus Doculabs
Some the most popular posts in the ECM/CPS space are typically when an analyst takes a strong stance on a vendor. Joe Shepley’s post for CMSWire back in November – OpenTextand Documentum – Still not buying it - was one of those posts. Joe took a pretty aggressive stand on his thoughts on the future of Documentum now part of OpenText. In a follow-up piece, Virginia Backaitis took the more pro-OpenText side with her article on Shedding Light on the FUD around Documentum and ... [Continue Reading]
Gartner Content Service Platforms (CPS) Magic Quadrant 2018 – What’s Missing?
Back in 2015, we posted the question of whether the magic quadrant was really magic anymore. In the following years, Gartner has evolved the rating with a complete change of the evaluation in 2016 as well as the big news in 2017 when IBM/FileNet being dropped from the leader quadrant after being the default leader for 10+ years. In the recent 2018 Gartner Magic Quadrant (download from Alfresco here), Gartner has made more changes along with IBM being back in the leader quadrant. This post ... [Continue Reading]
FileNet Support to End in 2019
IBM has formally announced that it is dropping support for FileNet version 5.2.X on April 30th, 2019. FileNet customers on 5.2.X need to decide whether to upgrade to the 5.5 version, run unsupported, or migrate to another option. This post will present our thoughts from talking with a FileNet customer working through the decision process. ... [Continue Reading]
DocFinity – Migrating to Amazon S3
TSG is currently working with an insurance client migrating from DocFinity to the Amazon cloud. This post will describe how TSG is assisting the client move to a more modern solution with Amazon Web Services and specifically Amazon S3 leveraging our OpenMigrate migration framework. ... [Continue Reading]
Content Services and the Cloud: On-Premises vs. Cloud vs. Hybrid Approach – Document Strategy Guest Contributor
When posed with the question “Are you considering on-premise, cloud or a hybrid approach for your content services?”, most practical decision makers who are looking to gradually and safely move away from the high costs of a on-premise data center and legacy ECM solution will respond with a hybrid approach. But is a hybrid approach the same thing as hybrid software that the ECM vendors are offering? In this article for Document Strategies, TSG discusses the differences between on-premise, cloud ... [Continue Reading]
Doculabs Upgrades Alfresco – Recent Review
Lane Severson, a leading content management analyst for Doculabs, a Chicago based content management analyst firm, recently posted an updated review on Alfresco. TSG has worked with Doculabs since our founding 22 years ago and more recently with Lane as a keynote at our client briefing as well as on multiple client engagements. This post will present our thoughts on the Alfresco review. ... [Continue Reading]
NIRMA 2018 – TSG Booth 105 August 5th-7th
TSG is a proud sponsor of the 2018 Nuclear Information Records Management Association Conference on August 5th - 7th in Summerlin, Nevada. Stop by Booth 105 to see OpenContent Management Suite in action. We will also be presenting two sessions: A Series of RM Case Studies - Monday, August 6th at 9am Attendees will learn how clients selected, implemented, and managed records management projects and solutions. Attendees will gain increased awareness of records management requirements ... [Continue Reading]
ECM Interfaces – Moving from Legacy to Modern Interfaces
During a TSG presentation at AIIM Executive committee last month, one question raised from the audience was “how would you define a modern interface for ECM”. This post will address some of the concepts and practices TSG implements in building our modern interfaces to differentiate from the legacy interfaces of the past. ... [Continue Reading]
ECM Migrations – 10 Reasons there will never be an “Easy Button” for migrations
Just about every couple of years we will see a campaign from a software vendor or ECM integrator claiming that their new product or approach has made ECM migrations easier. Typically the marketing campaign will focus on a new sales initiative looking to more easily move clients from their old ECM platforms and software to vendors ECM platforms and software and probably the cloud. TSG is the leader in migrating clients to new ECM systems with 15+ years of experience. This post will present our ... [Continue Reading]
ECM’s next disruptor – Cloud Object Stores
I presented last week at the document strategy forum in a session “Cloud Wars – Top Trends in Cloud Content Management for 2018” with representatives from Box and Newgen and moderated by Joe Shepley from Doculabs. Joe concluded the session with the question, what are the major trend that you see affecting this space in the next 3 to 5 years? My response was the cloud object store, particularly offerings from Amazon, Microsoft and Google. This post will discuss those thoughts as well as how ... [Continue Reading]
Claim and Policy Documentation – Free User Requirements Template
Based on our experience with multiple insurance clients, TSG has developed a common user requirements template for management of digital documentation. For current clients, we often use this as a starting point when discussing goals of the new system. For those clients looking to update their documentation methods, we are happy to provide this as a free starting point. As this requirements document will continue to grow over time as new technologies emerge, please check base often for ... [Continue Reading]
Alfresco Solutions of the Year 2017 – TSG wins Alfresco award for sixth year in a row
Chicago, IL. – April 4, 2018 – Technology Services Group, Inc. (TSG) the leading provider of content management solutions and services for the Fortune 1000, announced today the recognition of both the OpenContent Management Suite and OpenMigrate as Alfresco’s 2017 Solutions of the Year for the Americas. TSG was recognized for both products as they have been critical components in multiple successful large client implementations of Alfresco, particularly in the insurance and manufacturing ... [Continue Reading]
ECM Best Practices Whitepaper – Business Continuity & Disaster Recovery
With more and more companies leveraging the flexibility of cloud infrastructure like AWS, implementing a robust business continuity and disaster recovery plan has become more important than ever. Learn how the best recovery strategy to be employed by an enterprise in the case of a planned or unplanned outage of a critical content management system. Different approaches are highlighted and vary greatly in their impacts to downtime, data loss, cost, and complexity. The “correct” solution for an ... [Continue Reading]
Artificial Intelligence, Machine Learning and Robotic Process Automation – What are some of the opportunities for ECM?
TSG just finished our quarterly manager meeting where one of the focal points includes updating our product roadmaps. With some great brainstorming amongst our team, as well as some coaching from Alan Pelz-Sharpe, some of our more interesting work this year will focus on learning systems and automation. This post will present our thoughts and rough roadmap for our products. ... [Continue Reading]
Alan Pelz-Sharpe – Deep Analysis Review of Technology Services Group
At the beginning of 2018, TSG hired Alan Pelz-Sharpe of Deep Analysis to conduct a review of TSG’s products and services. Alan both visited the TSG office as well as interviewed multiple customers and partners to better understand TSG’s offerings. This post will present his findings. ... [Continue Reading]
Alfresco Acquired by Thomas H Lee – Initial Thoughts
It was announced yesterday that Alfresco will be acquired by Thomas H. Lee Partners, a Private Equity Firm based out of Boston. This post will share our initial thoughts on the acquisition from a cursory review. Look for a longer, more detailed post sometime in the future, once more detail of the acquisition is available. ... [Continue Reading]
Alfresco Day 2018 New York City
TSG will be a sponsor at this year’s Alfresco Day NYC. Learn what Alfresco has in store for 2018 and why using a digital business platform that combines content, process and governance helps organizations improve their efficiency while lowering their costs. If you are in the NYC area on March 28th – please be sure to register today as space is limited! Stop by TSG's booth and see a live demo OpenContent Management Suite's latest features. When: Wednesday March 28th , 2018 from 8:30am – ... [Continue Reading]
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