TSG recently participated in a research effort with Deep Analysis. The fundamental undertaking was to understand what alternatives innovative customers are considering when it comes to moving from Legacy ECM 1.0 to modern ECM 2.0 capabilities on premise or in the cloud. Alan Pelz-Sharpe and the analysts of Deep Analysis conducted a deep dive into Big Data and particularly NoSQL databases, Hadoop and DynamoDB. ... [Continue Reading]
ECM 2.0 – What does it mean?
Great whitepaper available at Deep Analysis from long-time ECM analyst Alan Pelz-Sharpe entitled “Intelligent Information Management – From ECM 1.0 to 2.0”. This post will highlight the relevant points and add our thoughts. ECM 2.0 – What are the opportunities? We would agree with Alan that, while repository centric ECM 1.0 systems dominate the market, 2.0 opportunities exist to offer more insight, automation and decentralization. Combined with new technology from cloud ... [Continue Reading]
DynamoDB and Hadoop – Why Big Data will disrupt Document Management
Back in the 80’s, the emergence and low cost of PC’s, network and relational databases combined to create the beginnings of modern image management systems. Solutions and approaches gradually evolved to include documents and the creation of the ECM (enterprise content management/document management) industry. Back in 2015, TSG began brainstorming about what’s next for the document management industry. In addition to cloud computing already disrupting the data center for ... [Continue Reading]
Adobe Acrobat Alternative – Doing more with just a web browser
Many users rely on PDF viewing, annotation, and manipulation tools when working with documents, especially in case management scenarios such as policy and claim document management within the Insurance industry. In many of these systems, users are forced to download PDFs to the local machine in order to work with the document within Adobe Acrobat. However, with modern browser technologies, it is possible to streamline this process by doing more in the web browser, side-stepping the need to ... [Continue Reading]
DynamoDB and Hadoop / HBase – What are some of the differences?
As an Amazon Web Services Partner, TSG has begun developing out our document management solution for DynamoDB, we have been surprised with some of the implementation differences between DynamoDB and Hadoop / HBase. This post will dive into the differences in building we have encountered some examples while building out our ECM/Content Process Services solution. ... [Continue Reading]
Redaction for AWS, Alfresco, Documentum and Hadoop – Bulk Redaction upon Ingestion or Migration
As we presented in our Redaction Roadmap earlier this year, one of our product development additions to OpenMigrate this quarter is the ability to bulk redact incoming documents as part of an ingestion or migration into Alfresco, Documentum, AWS, or Hadoop. As detailed earlier in our Redacting Roadmap, both OpenMigrate and the OpenContent Management Suite will have capabilities surrounding the redaction of specific values. This post will focus on demonstrating how OpenMigrate can be used to ... [Continue Reading]
Case Analytics for Insurance
As our clients add more and more capabilities to OpenContent Case, one of our big new exciting developments will be the ability to extract proactive insight into the documents themselves based client definition of critical terms. This post will describe and present our initial solution for proactively identifying key terms for a case with a medical claim folder example. This post will also present our case analytic roadmap for adding additional analytics capabilities, including date ... [Continue Reading]
Redaction for AWS, Alfresco, Documentum and Hadoop – Folder Case Redaction
One of our product development additions to the OpenContent Case this quarter is adding the folder bulk redact action for all documents within the folder with either Alfresco, Documentum, AWS or Hadoop. As detailed earlier in our Redacting Roadmap, both OpenMigrate and the OpenContent Management Suite will have capabilities surrounding the redaction of specific values. This post will focus on demonstrating how OpenContent Case can be used to redact content, particularly focused on a case ... [Continue Reading]
Redacting Roadmap – User Scenarios
As part of the TSG Product Roadmap and based on clients requests, we are currently in the midst of adding additional redaction capabilities across our product set. This post will discuss the different user redaction scenarios and how our products (OpenAnnotate, OpenMigrate and the OpenContent Search and Case) are being updated to satisfy these requests. These capabilities are being added for Alfresco, Documentum, Hadoop and potentially Amazon DynamoDB as supported repositories. Other ... [Continue Reading]
Alan Pelz-Sharpe – Deep Analysis Review of Technology Services Group
At the beginning of 2018, TSG hired Alan Pelz-Sharpe of Deep Analysis to conduct a review of TSG’s products and services. Alan both visited the TSG office as well as interviewed multiple customers and partners to better understand TSG’s offerings. This post will present his findings. ... [Continue Reading]
OpenContent Solr Services – New TSG Product Offering
As part of our campaign to make Documentum better, TSG is announcing the formalization of our OpenContent Solr Services as well as some new features that we are adding to our work with Solr. We have been working with Lucene and later Solr for over 12 years but have recently discovered several client scenarios and opportunities that are driving our expansion of our Solr capabilities for Documentum, Alfresco, Hadoop and other repositories. This post will detail the different scenarios as well as ... [Continue Reading]
2018 Thoughts and Predictions as well as recap of 2017 postings
2017 was the busiest year ever for the TSG blog. Whether it was the finalization of the purchase of Documentum by OpenText or Gartner’s 180 on IBM, we had our most active year with over 60,000 views of our different articles. This post will highlight some of the most popular articles as well as our predictions for 2018. ... [Continue Reading]
Suggested Redactions for Documentum, Alfresco or Hadoop using OpenRedact
We have recently seen many of our insurance clients asking what they can do about any PII (Personally identifiable information) and PHI (Protected Health information) that is in the documents they receive from various sources in their ECM repositories. TSG released OpenRedact as a product to help solve this problem by allowing users to manually redact portions of the document to hide some of this sensitive information. This post is going to outline the newest enhancement to OpenRedact to allow ... [Continue Reading]
Data Visualization Dashboard for ECM Migrations
Large Enterprise Content Management migrations tend to be mission critical projects for many companies. The lead up to a migration can be fairly easy to convey status to all interested parties. However, once the migration begins, many clients need the ability to inform interested stakeholders of the overall progress on-demand. Until now, this would require a developer or analyst to take time to analyze logs and manually perform calculations. With the OpenMigrate dashboard, both the developers ... [Continue Reading]
Documentum, Alfresco or Hadoop – How to get more out of your Object Store
TSG conducted our annual client briefing on Monday June 5th. One of the more interesting presentations and discussions was on how clients are finding innovative ways to leverage the capabilities of the various object storage devices and technologies. This post will present some of our experiences and best practices in regards to object storage and ECM. ... [Continue Reading]
Top 3 Reasons to Publish Content out of an ECM
Last month, we discussed what a consumer portal is and the benefits of using one. We also considered how to make the switch to using a consumer portal. First, let's recap. A consumer portal is a read-only interface, separate from the ECM, that allows content to be accessible to a large audience at low cost. They are ideal for situations where there is a low number of content publishers, but a large number of content consumers. Here are our top three reasons to publish content out of an ECM ... [Continue Reading]
Import Email Messages from GMail into your ECM Repository with HPI
We've seen many clients with requirements around importing emails into an ECM repository. For a long time, we've allowed ingesting outlook MSG emails in our HPI interface. To see how this works, check out this demo in the TSG Learning Zone. However, we've recently worked with some clients that have migrated to Gmail and Google Apps for Business that would like similar functionality. ... [Continue Reading]
Automated Redaction for Documentum, Alfresco, Hadoop ECM Repositories
As more business processes are being automated for storing and working with documents in ECM repositories, many companies are encountering a need to redact sensitive information in these documents. Due to clients asking about redaction, TSG released OpenRedact nearly three years ago as a manual way for redacting documents stored in Documentum, Alfresco, or Hadoop ECM repository. Recently we have had discussions with existing and new OpenRedact clients on how they need to redact information in a ... [Continue Reading]
3 Questions – What is a Consumer Portal?
ECM customers are no strangers to license costs. But year-over-year price increases and per-user licenses for a growing company can put a strain on any budget. In addition, most ECM platforms today come packaged with an "everything and the kitchen sink" user interface. The complex nature of such interfaces requires a large amount of user training, can lead to low user adoption, and are oftentimes difficult to customize for specific business needs. Additionally, consider the company that has ... [Continue Reading]
2017 ECM Thoughts and Predictions as well as recap of 2016 postings
With the beginning of 2017, it is time for our annual thoughts from our blog from 2016 as well as the ECM industry in general. Biggest news of the year – Dell purchases EMC, OpenText purchases Documentum from Dell Clearly the biggest news of the year for our readers was the purchase by Dell of EMC and then the sale by EMC of ECD (Enterprise Content Division that includes Documentum) to OpenText. Our most popular post of the year was Documentum sold to OpenText – Detailed Analysis and ... [Continue Reading]
Microsoft Azure HDInsight for ECM on Hadoop
As we have posted in the past, Amazon's Web Services (AWS) cloud infrastructure offering has been a very attractive option for companies looking to outsource some, or all, of their infrastructure. Microsoft, while a little late to the market, has put together a comparable suite of tools to Amazon's AWS offerings, including a very robust Hadoop as a managed service. This post is going to outline how cloud providers like Azure's HDInsight service have matured into an offering that should be ... [Continue Reading]
Top 5 Differences between Records Management and Document Management
Several of our clients have been wrestling with the topic of Information Governance (IG) and the difference between Records Management (RM) and Document Management (DM). We participated in several discussions while at NIRMA where the need to incorporate Electronic Document Management functionality is falling under the Records Management department. Long term, records managers are looking at Records Management solutions to solve Document Management needs. While on the surface it may seem that ... [Continue Reading]
PDF Renditions – leveraging Adlib as a high volume web based service
One of our high volume ECM clients has a need to convert many word documents on demand as part of a rolling migration approach. TSG is a partner with Adlib, the premier rendition services provider. In brainstorming with the client as well as Adlib, TSG has designed a massively scalable solution with Amazon Web Services to provide high quality renditions as a web based service rather than an on premise solution with a per rendition pricing model. This post will describe the ... [Continue Reading]
Workshare Compare for More Efficient Review and Approval of Document Changes
We have recently been working with multiple clients that have streamlined their review and approval process to increase throughput and decrease turnaround time. One key process improvement is allowing for quick and simple annotations during the review cycle. TSG's OpenAnnotate provides for quick, browser based annotations and now includes Workshare Compare integration as well. This post will present how OpenAnnotate combined with Workshare Compare can be used to further streamline the process ... [Continue Reading]
Office 365 – Check-in and Check-out with Documentum, Alfresco or Hadoop
One of the major issues for authors with Documentum, Alfresco or Hadoop has always been checking in a document from a browser based interface. We have recently completed adding Office 365 integration to our High Performance Interface (HPI) to allow clients to checkin and checkout without requiring Office on their device. This post will share the approach as well as present a video of the capabilities. ... [Continue Reading]
