One of the goals of most claims processing/member service departments for Auto, Health or any type of insurance is improving the efficiency of their workforce. Faster processing times ensure a better customer experience, increase satisfaction and aides in retention. One of the most common tasks that occurs in any insurance scenario (Claim or Policy) is the need to send either paper or electronic correspondence to a policy holder. This post will highlight TSG's most recent integration with ... [Continue Reading]
Machine Learning & ECM -Smarter Policy Management with Kira & OCMS
TSG recently built Kira integration into our OpenContent Management Suite to improve the Policy Management solution for our client, American Association of Insurance Services (AAIS) for management and analysis of policy templates. This post will explain the solution as well as provide a video demonstration. ... [Continue Reading]
Introducing Smart Communications CCM Capabilities with OpenContent Case
Chicago – October 30, 2019 – Technology Services Group, an industry leader in providing innovative content management solutions, has joined the Smart Communications partner ecosystem to help customers elevate and manage their customer communications. This partnership enables the combination of SmartCOMMTM with TSG’s OpenContent Case Management to generate, deliver and compliantly manage accurate, branded and personalized communication with customers. ... [Continue Reading]
Alfresco & TSG Webinar September 26th – Managing Claims Content Chaos
On September 26th at 10am CST, Alfresco and TSG presented an in-depth exploration of how modern insurance companies are dealing with high volumes of digital media associated with the claims initiation and claims investigation process. The increasing quantity and variety of content, much of it unstructured, is leading to costly processing times and dissatisfied customers. Join Dave Giordano, our Founder & Insurance Practice Lead, along with Sandy Kemsley, BPM Architect and Industry ... [Continue Reading]
Claim Document Efficiency – How to improve customer experience and satisfaction.
One of the goals of most claims processing/member service departments for Auto, Health or any type of insurance is how to improve the efficiency of the claim document access and processing for a better customer experience, satisfaction and retention. In regards to documents, more and more insurance clients are looking to make claim document access and processing more efficient. This post will describe some of the different TSG insurance client’s experience and how additions to the ... [Continue Reading]
AWS & Alfresco – AAIS Case Study – Insurance Policy Management and Machine Learning
TSG, Alfresco, and AAIS have partnered to provide a best in class content management and tailored advisory solution ensuring the success of each of its members and customers. Watch our recent case study to see how the flexibility of a cloud native content management solution running on Amazon Web Services with OpenContent Management Suite and powered by Kira's machine learning technology has enabled AAIS to redefine their entire form management process. https://youtu.be/eOoFZOsSf_I The ... [Continue Reading]
Federated Search versus Rolling Migration
In moving our legacy repositories customers to new modern solutions, one of the major recommendations to reduce cost, risk and stress is a rolling migration. In a discussion with a client last week, there was some confusion in mixing a rolling migration with a federated search. This post will discuss the differences and how a rolling migration is more practical for moving and retiring legacy repositories. ... [Continue Reading]
Combine, Split and Update PDF documents with only a Web Browser
In many of the Case Management scenarios we see at our clients, particularly in the insurance industry, requirements often include functionality that allow the user to easily combine, split or correct PDF documents from within the web browser. Most often, users want the ability to combine multiple documents or selected pages into one document in order to easily send documentation out to 3rd parties via email or other means. When documents are ingested into the system via a scanning tool or 3rd ... [Continue Reading]
Managing Security Videos – What are the issues?
TSG is seeing clients with more and more video management needs, particularly around video surveillance. Clients have to manage a variety of different vendor solutions and formats. Sharing and viewing long and large video files can be a redundant and an inefficient process. TSG worked with the Michigan State Capstone experience to build a prototype that would allow customers to efficiently capture and share video from multiple cameras. ... [Continue Reading]
Migrating to Alfresco – Reducing Risk, Stress and Cost with a Rolling Migration
Too often, migrating to Alfresco can be seen as a massive undertaking where the migration effort means moving all the content, integrations and people to the new platform in a migrate all at once, "Big Bang” approach. Given the effort to move all the different components, along with training the users on a new system, it is easy to see why so many legacy ECM systems are still around today as their owners can, when confronted with this daunting task, choose to “wait until next year”. TSG has ... [Continue Reading]
Adobe Acrobat Alternative – Doing more with just a web browser
Many users rely on PDF viewing, annotation, and manipulation tools when working with documents, especially in case management scenarios such as policy and claim document management within the Insurance industry. In many of these systems, users are forced to download PDFs to the local machine in order to work with the document within Adobe Acrobat. However, with modern browser technologies, it is possible to streamline this process by doing more in the web browser, side-stepping the need to ... [Continue Reading]
Building a Case Management Interface in Under 20 Minutes
A few weeks ago, we compared building a search interface using OpenContent Management Suite vs. Alfresco's ADF framework. In the post, we were able to configure a search interface in OCMS in less than 10 minutes. For this post, we will look at building a Case Management interface in OCMS. ... [Continue Reading]
Case Analytics for Insurance
As our clients add more and more capabilities to OpenContent Case, one of our big new exciting developments will be the ability to extract proactive insight into the documents themselves based client definition of critical terms. This post will describe and present our initial solution for proactively identifying key terms for a case with a medical claim folder example. This post will also present our case analytic roadmap for adding additional analytics capabilities, including date ... [Continue Reading]
Redaction for AWS, Alfresco, Documentum and Hadoop – Folder Case Redaction
One of our product development additions to the OpenContent Case this quarter is adding the folder bulk redact action for all documents within the folder with either Alfresco, Documentum, AWS or Hadoop. As detailed earlier in our Redacting Roadmap, both OpenMigrate and the OpenContent Management Suite will have capabilities surrounding the redaction of specific values. This post will focus on demonstrating how OpenContent Case can be used to redact content, particularly focused on a case ... [Continue Reading]
IASA 2018 – Visit TSG at Booth 257
See how OpenContent Policy & Claim can help your company modernize its Insurace Content Management Process. TSG will be at IASA next week, June 3rd-6th at Booth 257. Be sure to stop by and check out our OpenContent Policy and Claim solution, OpenAnnotate Video and Alfresco. TSG excels in assisting both large and small insurance carriers and MGAs modernize their claims processing experience with Alfresco. With digital content in the insurance world on the rise (Video, Rich Media, ... [Continue Reading]
Claim and Policy Documentation – Free User Requirements Template
Based on our experience with multiple insurance clients, TSG has developed a common user requirements template for management of digital documentation. For current clients, we often use this as a starting point when discussing goals of the new system. For those clients looking to update their documentation methods, we are happy to provide this as a free starting point. As this requirements document will continue to grow over time as new technologies emerge, please check base often for ... [Continue Reading]
Suggested Redactions for Documentum, Alfresco or Hadoop using OpenRedact
We have recently seen many of our insurance clients asking what they can do about any PII (Personally identifiable information) and PHI (Protected Health information) that is in the documents they receive from various sources in their ECM repositories. TSG released OpenRedact as a product to help solve this problem by allowing users to manually redact portions of the document to hide some of this sensitive information. This post is going to outline the newest enhancement to OpenRedact to allow ... [Continue Reading]
Claims Documentation – Modernizing Insurance Platforms Conference in Hartford CT
Due to the success of the insurance event we held in Chicago in May, TSG is partnering with Alfresco to take our presentation on the road. What better place than the "Insurance Capital of the World," - Hartford, Connecticut! Regardless of industry, TSG has always found that our clients are most successful when they work together, and insurance is no exception. Modern Insurance Platforms for Claim Documentation will take place on the morning of Sept 28th at the Connecticut Convention Center, ... [Continue Reading]
Modern Insurance Platforms For Claims Documentation
TSG is partnering with Alfresco and Claimwire to host a morning event on May 4th entitled Modern Insurance Platforms for Claim Documentation. The teaser video below gives a short tour of some of the functionality that will be discussed. Be sure to check out the event overview for more information on the event. ... [Continue Reading]
Claims Documentation – Modernizing Insurance Platforms
TSG is partnering with Alfresco and Claimwire to host a morning event on May 4th entitled Modern Insurance Platforms for Claim Documentation. Compared to our first 15 years of our ECM practice when Life Sciences and other compliance applications like manufacturing and plant operations drove most of the innovation in the ECM space, we have been seeing an uptick in financial services over the last 5 years and particularly claims management for the Insurance industry. This post will highlight ... [Continue Reading]
Live Event – Modern Insurance Platforms For Claims Documentation – Industry Briefing – May 4th, 2017
Join us in downtown Chicago on May 4th for an insurance industry briefing. Take this opportunity to meet with others in the industry and learn how they are using modern ECM platforms to reinvent the insurance industry and make their business run more efficiently. Years ago, insurance companies pioneered the adoption of automated document imaging to capitalize on the benefits of going paperless. As the digital age has transformed customer interaction, insurance companies are struggling to ... [Continue Reading]
NYPIUA Accelerates Productivity with Alfresco and TSG – Press Release
SAN MATEO, Calif.--(BUSINESS WIRE)--Alfresco Software, a leading provider of modern enterprise content management (ECM) and business process management (BPM) software, announced that the New York Property Insurance Underwriting Association (NYPIUA), in conjunction with Alfresco partner Technology Services Group (TSG), is leveraging Alfresco One, an ECM platform and TSG’s High Performance Interface (HPI) as its new policy and claim management solution. The Alfresco and TSG ECM solution was chosen ... [Continue Reading]
Insurance Networking News Publishes – Inside NYPIUA’s Document Management Transformation
Insurance Networking News published a great article discussing how TSG helped New York Property Insurance Underwriting Association (NYPIUA) create a contemporary case file management system using HPI on top of Alfresco. Learn more about how important these systems are to insurers like NYPIUA, who offers basic property insurance to people who can’t get coverage in the voluntary market. Document management is the first step in our administrative overhaul,” says Dane Austin, NYPIUA’s president. ... [Continue Reading]
TSG & NYPIUA – A Modern ECM Insurance Solution
"A Promise Delivered" New York Property Insurance Underwriting Association (NYPIUA) shares their success story replacing their legacy mainframe ECM with the help of Technology Services Group. Built on TSG's HPI interface and backed by the power of Alfresco, NYPIUA's new ECM is built on modern technology, easily extensible, and easy to integrate with other systems. See how NYPIUA uses TSG's HPI, OpenMigrate, and OpenAnnotate for their daily policy and claim management, enabling them to keep ... [Continue Reading]
