Provide streamlined management and tracking of the on-boarding process. OpenContent Human Resources allows companies to streamline their employee on-boarding process and annual reviews. Perfect for large and small companies that require a better view into employees who are potentially out of compliance and are missing required documentation. OpenContent Human Resources assists in capturing all documents […]
Veeva Vault – How to Integrate with Other Applications
In some previous posts we discussed our addition of the Veeva Source and Target to our OpenMigrate platform. As we were becoming familiar with the Veeva API for the purposes of migration, we started to think what else could be integrated with a Veeva implementation. It is rare that an ECM system is completely standing […]
Alfresco 5.1 Released: First Look
Alfresco 5.1 was released yesterday. As a premier partner, TSG received an early release to prepare our clients as well as certify our solutions. This post will share our quick thoughts on the new platform, changes in the new version, and our thoughts on how we are planning to take advantage of some of the new […]
CMOD Migration to a Modern Environment
As we have discussed here before, many clients are looking to migrate away from Content Manager on Demand to new modern infrastructures like Alfresco or NoSQL (See our solutions for DynamoDB and Hbase). Whether outdated client/server interfaces, cloud initiatives or just a desire to move away from legacy solutions, TSG has seen multiple clients looking […]
Redaction – a focus on efficiency with Alfresco Enterprise Viewer
Back in 2014, we first added redaction capabilities to the Alfresco Enterprise Viewer (then OpenAnnotate). Since that time the needs and new use-cases for digital redaction (like GDPR or FoIA) have only grown, and the redaction capabilities in the Enterprise Viewer have continue expanding to meet those needs. This post will be an overview of […]
Do More with Alfresco – Speed and Secure Viewing
One of the unique features of OpenAnnotate (now Alfresco Enterprise Viewer) compared to other products on the market is the ability to quickly and securely view documents. This post will present a background on the speed and security AEV offers compared with typical browser based alternatives or competing products.
Alfresco – Do More With Redactions and Personally Identifiable Information
With TSG now part of the Alfresco family, we want to give new and existing Alfresco customers an idea of how to do more with your existing Alfresco deployment. In our previous posts, we presented an overview of OpenAnnotate. This post covers a deep-dive video into how OpenAnnotate can be leveraged to efficiently redact documents of sensitive […]
Alfresco – Do More with Compliance & Regulated Industries
Now that TSG is an Alfresco Company, we wanted to highlight how we have assisted clients in better manage their compliance documents leveraging our Compliance Management Solution. Organizations across Life Sciences, Pharma, Energy and ISO Manufacturing maintain quality control of their essential content using OpenContent Compliance Management.
TSG joins the Alfresco Family
With the news that TSG has joined the Alfresco family, many of our customers, ECM/CSP analysts and even competitors have been asking why make this change. This post will discuss the thoughts that led to the decision to join Alfresco as well as the opportunities for the future.
Alfresco Acquires Technology Services Group
Acquisition adds industry expertise and out-of-the-box solutions to Alfresco Boston, March 17, 2020 – Alfresco Software, an open source content services provider, today announced a strategic move to acquire long term partner, Technology Services Group (TSG), a Chicago based Enterprise Content Management software and services firm. TSG provides expert advice, services and solutions – including […]
Miami-Dade County and OpenContent win Sustainability Award
Miami-Dade County‘s ECM GIS Integration for Environmental Resource Management Permitting was just recognized with a Sustainability Award from the Public Technology Institute. The solution leverages TSG’s OpenContent Management Suite to provide the public access to critical documents like aerial photography, street maps, surveys, permits and other supporting documentation. The solution helps inspectors identify potential environmental […]
Print to Repository – OpenContent Print Driver Support
TSG has been working with a client recently that needs the ability to print directly to the repository. This post will present both the old way of printing to the repository as well as our new OpenContent Print Driver to allow printing to the repository with a consistent web-based indexing user experience.
ECM 2.0 – Vision & Review of 2019
TSG recently posted an article with Document Strategy on the Vision for Content Services Platform /ECM 2.0 for 2020 and beyond. As part of our year-end wrap-up for 2019 and prepping for 2020, we conducted a deeper dive interview with Dave Giordano, our founder, on his thoughts on the market and his predictions for 2020. […]
DynamoDB – 11 Billion Document Benchmark White Paper
In May of 2019, Technology Services Group initiated an 11 Billion Document DynamoDB benchmark, which was completed in June 2019. With the success of the benchmark, TSG was able to successfully demonstrate that AWS, DynamoDB, Elasticsearch and our OpenContent, OpenAnnotate and OpenMigrate products could scale to an unprecedented level and represented the next evolution of […]
TECHNOLOGY SERVICES GROUP SUCCESSFULLY BENCHMARKS 11 BILLION DOCUMENT REPOSITORY WITH AMAZON WEB SERVICES – PRESS RELEASE
Chicago, IL. June 25th, 2019 – Technology Services Group, Inc. (TSG), a leading provider of document management integration software announced today that it has successfully tested the OpenContent Management Suite (OCMS) of products with a repository containing 11 billion documents running on Amazon Web Services. The benchmark was populated with TSG’s OpenMigrate product and was […]
DynamoDB 11 Billion Benchmark Ingestion Success!!! – Lessons Learned
TSG started an 11 Billion Document Benchmark with DynamoDB last Friday to test and verify the power of Amazon Web Services as well as the TSG ECM products on an unprecedented scale. As of this morning, we are pleased to announce we have fully ingested our goal of 11 billion documents!!! This post will share […]
Alfresco – Working with PDF and Renditions
One of the major recommendations we make for our clients is to leverage PDF as much as possible as both source documents and renditions within Alfresco. This post will share some of our observations and lessons learned.
Veeva Vault QMS – Free Requirement Template
Based on our 22+ year experience at multiple life sciences clients implementing quality solutions, TSG has developed a common set of requirements for implementing a Quality Management System (QMS). For our clients, we often use this as a starting point when discussing goals of the new system. We have updated these requirements for those clients […]
FileNet – How to retire in weeks rather than months
Many of the TSG customers and prospects on FileNet are struggling with old versions of FileNet that have lived for decades with millions and even billions of documents. For clients looking to reduce the cost of supporting FileNet as soon as possible, TSG can leverage some innovative solutions, including a rolling migration combined with offline […]
Amazon Textract and OpenText Capture Recognition Engine (RecoStar) Comparison
Editor’s Note (5/31/219): This article was original posted on 2/12/19 when Amazon Textract was currently in a pre-release phase. All results have been completed using a non-production version of the service. Now that Textract has been formally released, look for results to be updated shortly. As part of our R&D effort into Amazon Textract with […]
Redacting PDF – What did the Manafort Lawyers do wrong?
During a demo this week for a potential OpenAnnotate redaction customer, the question was raised “So you guys don’t do redaction like the lawyer’s for Paul Manafort did, do you?”. To help understand the best way to redact PDF documents to avoid the issue of the unsuccessful redaction, we thought we would provide some additional […]
Documentum Futures – OpenText versus Doculabs
Some the most popular posts in the ECM/CPS space are typically when an analyst takes a strong stance on a vendor. Joe Shepley’s post for CMSWire back in November – OpenTextand Documentum – Still not buying it – was one of those posts. Joe took a pretty aggressive stand on his thoughts on the future […]
DynamoDB and Hadoop / HBase – What are some of the differences?
As an Amazon Web Services Partner, TSG has begun developing out our document management solution for DynamoDB, we have been surprised with some of the implementation differences between DynamoDB and Hadoop / HBase. This post will dive into the differences in building we have encountered some examples while building out our ECM/Content Process Services solution.
Alfresco Consulting – Do you really need it?
As more and more IT groups look to replace their legacy ECM solutions with Alfresco, one of the questions that typically comes up is if the group should look for consulting help, either from Alfresco themselves or an external partner. This post will summarize the typical roles in an Alfresco implementation and give a rough […]
Case Analytics for Insurance
As our clients add more and more capabilities to OpenContent Case, one of our big new exciting developments will be the ability to extract proactive insight into the documents themselves based client definition of critical terms. This post will describe and present our initial solution for proactively identifying key terms for a case with a […]
DocFinity – Migrating to Amazon S3
TSG is currently working with an insurance client migrating from DocFinity to the Amazon cloud. This post will describe how TSG is assisting the client move to a more modern solution with Amazon Web Services and specifically Amazon S3 leveraging our OpenMigrate migration framework.
Alfresco Folder Interface Comparison – ADF and OpenContent Management Suite
See how Alfresco’s ADF folder components compare to OpenContent Search and Case
Alfresco or Documentum – Improving Performance Perceptions with OpenAnnotate
“The system is slow” can be an irritating and often unfounded user complaint about Alfresco or Documentum. To address user concerns, Alfresco or Documentum support resources have to often become detectives and ask questions like “what were you doing, which documents, what time, from what machine….” to try and diagnose the background of the complaint. […]
Alfresco Health Check
Whether embarking on a new Alfresco project or just maintaining an existing system, TSG will typically recommend new clients conduct an Alfresco Health Check on an annual basis. An Alfresco Health Check is typically a 2 to 3-day project where experienced Alfresco technical architects will visit onsite and review the Alfresco system. This post will […]
Alfresco Share – Contributor Comparison with OpenContent Management Suite
In the last post of our 2018 Share and OpenContent Management Suite comparison series, we compared Search features between Share and OpenContent Management Suite. For this post, we’re going to compare the the contributor functionality available in Share and compare that to OpenContent Management Suite (OCMS). Our evaluation is based on what is configurable using the out-of-the-box products […]
Ephesoft Accounts Payable Solution for Alfresco, Documentum and Hadoop
Based on multiple recent client efforts, TSG is formalizing our solution for Accounts Payable. This post will present how Ephesoft Smart Capture, a open source document capture solution, can be combined with OpenMigrate and HPI to deliver a more robust invoice and check processing solution for Alfresco, Documentum or Hadoop
Alfresco Email and Versioning – Leveraging Alfresco IMAP
One of things ECM clients seem to struggle with is how to manage email integration between email programs and the back-end ECM repository. This post will discuss a recent experience of how one law firm is leveraging Alfresco to manage emails and documents attached to emails while maintaining proper version control on critical documents.
Documentum – Top Tips for 2016
To begin 2016, we’d like to do a post surrounding our thoughts on what Documentum clients should planning for in the upcoming year. See previous posts in 2012 and 2010. This year’s post will review our earlier tips and highlight our thoughts for 2016.
Documentum and Alfresco – Document Creation and Import
Document creation is a function of every document management system. You have to have a way of getting content into that content management system – otherwise your system isn’t managing much of anything! Products and Interfaces Documentum has numerous products that provide creation and import functionality. Webtop is the most common. But other options include InputAccel, DCM, […]
Experiences with Alfresco Multi Tenancy
Alfresco has long supported Multi Tenancy in their enterprise and community ECM releases. Multi Tenancy allows you to logically separate the repository by tenants. Each tenant is assigned and mantained by a specific domain at login. Some thoughts based on recent client experiences in maintaining and planning an upgraded of a client using a Multi […]
Documentum Contributor Interfaces – D2, Webtop, HPI, and xCP
Part 1 – Document Creation, Checkout, and Checkin After receiving some positive feedback on a previous post comparing the search functionality of Webtop, D2, HPI, and xCP, we decided to continue with our product comparison. This post will compare Webtop, D2, HPI and xCP for From our experience, the user interface for consumers (those who […]
Documentum, Mobile and the Cloud for Third Party and Remote Approval
TSG has successfully implemented multiple solutions for third party/remote approval for different Documentum customers. In each case, the solution focused on bringing outside approvers into the client’s Documentum environment. Based on discussions with several customers, TSG is beginning to develop a new solution to address several different business issues and take advantage of additional technical […]
Alfresco DevCon Wrap Up
DevCon wrapped up at the end of October in sunny San Diego. Conferences are always a great way to get “re-energized”, meeting new users to the Alfresco platform, spending time with existing clients, and getting excited about where the Alfresco platform is headed. This post will discuss the roadmap and other thoughts from the conference.
Documentum Webtop Upgrades 6.5 to 6.7 Considerations
With the support deadlines on the Webtop 6.5 platform being August 31st, 2012, many Documentum users are considering an upgrade to the current 6.7 platform which is supported through April 29th, 2015. While EMC has released 6.6 and 6.7 as minor releases with very little new functionality, it is worth noting the differences when planning […]
Alfresco Consulting – Documentum Disruptor #2
We posted an article last week on how Alfresco and SharePoint were Disrupting Documentum. The term disruptor is from the Innovators Dilemma business book and it relates to how difficult it is for one company to continue technology innovation over time and newcomers disrupt the industry. In a phone discussion with one of the responders, […]
Documentum or Alfresco – Linking to a Document using OpenContentURL
One of the common requests from clients is the ability to create direct URL links to a document in a content management platform from a variety of other tools. A recent client was maintaining links in SharePoint to Documentum via a proprietary Documentum tool based on Webtop. This post will discuss our eventual solution and […]
My Documentum for SharePoint Web Parts
For a recent client, we installed the latest release of My Documentum for SharePoint (MDSP). This post will discuss our thoughts on the tool and our implementation experience.
Documentum/Momentum EMC World Prep
The agenda for Momentum, the Documentum portion of EMC World, has recently been posted (http://www.emcworld.com/images/Momentum_2011_Agenda-master4webpage.pdf). For this post, we thought we would highlight things we (TSG) or our typical clients attend. Overall, EMC has divided the sessions into “tracks” focused on Architecture/Best Practices, ECM, Software Developer, Information Governance, Case Management, User Group, Capture and Labs.
Upcoming OpenMigrate 1.6 Release / Alfresco Webinar – March 3rd
TSG is diligently working on integrating the latest updates to OpenMigrate for the upcoming 1.6 release, centering around enhancements and integrations we have developed on Alfresco. We’ve been working with a number of clients that have begun to leverage OpenMigrate not just for one time migrations, but also as a key piece to aggregate content […]
4 Reasons SharePoint Implementations Fail
Introduction A well implemented SharePoint environment can be a major asset to an organization. Departments and teams can collaborate easily without filling their email quota sending files back and forth. Business processes can be automated and managers can easily measure and track records and business performance. Users can quickly find and filter relevant information. Unfortunately, […]
Creative ECM Consulting – United Cerebral Palsy
United Cerebral Palsy (UCP of Chicago) (http://www.ucpnet.org/) is a not-for-profit in the Chicagoland area that operates a very special program called Infinitec, meaning Infinite Potential through technology. It has been one of the most innovative and rewarding clients for TSG for the past 3 years. This post will discuss our experience with UCP and Enterprise […]
Documentum Health Check
For many clients, one of our first projects is a Documentum Health Check. This is typically a 2-3 day project where one of our technical architects will visit onsite to review all the different components of the Documentum environment. We encourage this type of project as it allows us to be more pro-active with identifying […]
Migrating from Documentum to Alfresco – Pricing Differences
As we alluded to in our last post, one of the major differences between Alfresco and Documentum is pricing. While it is easy to say that Alfresco is “cheaper” – that can somewhat imply that the quality of Alfresco limited. In talking to our clients, we realize emphasis that the business and software development model […]
Documentum – EMC World/Momentum 2012 – TSG Recap
Thanks to all subscribers for making this one of our most successful weeks with the blog. We always get lots of feedback that our take on announcements and learning sessions at EMC World/Momentum is our most popular topic. Also, it was great making new friends face to face who opened with “I really like your […]
Documentum Offline Viewer – Conflicting Date Display
As we mentioned earlier in the year, we have many clients looking to push content out of Documentum for consumers. We are currently deploying this type of application for a client with specific requirements in how to display the date in the consumer interface. For many of our web applications, we leverage client utilities (YUI, […]