TSG has recently been working on validating its HBase implementation of OpenContent Management Suite against the Google Cloud BigTable NoSQL database. This post is going to provide some details on how the architecture of BigTable works with OpenContent, as well as help with the sizing of the Google Cloud infrastructure for a typical instance.
Reference Architecture for Content Management on Azure HDInsight with HBase
TSG has recently been working with a multiple clients that are deciding on whether to deploy their Content Management platform in the Azure cloud from Microsoft or on premise. The discussion typically boils down to “how much would it cost for me to deploy this in the cloud vs procuring hardware and software licenses for […]
Introducing Smart Communications CCM Capabilities with OpenContent Case
Chicago – October 30, 2019 – Technology Services Group, an industry leader in providing innovative content management solutions, has joined the Smart Communications partner ecosystem to help customers elevate and manage their customer communications. This partnership enables the combination of SmartCOMMTM with TSG’s OpenContent Case Management to generate, deliver and compliantly manage accurate, branded and […]
ECM 2.0 – Cloud for Metadata and On Premise Document/Object Storage
We have recently had some interesting discussions with clients in regards to storage of documents and objects on premise with cloud options for the meta-data. One of the advantages of the TSG solutions is that we can support a variety of alternatives for both on premise as well as cloud based document and object storage. […]
ECM 2.0 – Can you build it yourself?
Recently Gartner Analyst and long-time ECM evangelist Marko Sillapaa posted an interesting article titled “Why Build a Content Services Platform from Scratch?” . In the article Marko correctly points out that “build your own” isn’t easy and it’s better to avoid home grown solutions where support could be required for 20 years. An alternative viewpoint comes […]
Alfresco & TSG Webinar September 26th – Managing Claims Content Chaos
On September 26th at 10am CST, Alfresco and TSG presented an in-depth exploration of how modern insurance companies are dealing with high volumes of digital media associated with the claims initiation and claims investigation process. The increasing quantity and variety of content, much of it unstructured, is leading to costly processing times and dissatisfied customers. […]
Claim Document Efficiency – How to improve customer experience and satisfaction.
One of the goals of most claims processing/member service departments for Auto, Health or any type of insurance is how to improve the efficiency of the claim document access and processing for a better customer experience, satisfaction and retention. In regards to documents, more and more insurance clients are looking to make claim document access […]
Capture 2.0 – Visualizing Metadata Capture Location
Earlier in the Capture 2.0 series, we discussed how modern capture solutions would improve the metadata extraction process when processing documents. Capture 2.0 solutions will expand on existing zonal as well as key/value pair methods for extracting metadata by incorporating machine learning algorithms to improve accuracy over time. This post will explore how users can […]
Documentum SAAS – Look Before you Leap
TSG recently completed the movement from an onsite Documentum installation to Documentum in the OpenText cloud for one of our long-time clients in a highly regulated industry. The client had considered Documentum SAAS from Dell VMWare cloud back when VMWare was part of EMC. This also wasn’t the newly announced OpenText partnership with Google or […]