On September 26th at 10am CST, Alfresco and TSG will be presenting an in-depth exploration of how modern insurance companies are dealing with high volumes of digital media associated with the claims initiation and claims investigation process. The increasing quantity and variety of content, much of it unstructured, is leading to costly processing times and dissatisfied customers. Join Dave Giordano, our Founder & Insurance Practice Lead, along with Sandy Kemsley, BPM Architect and ... [Continue Reading]
Claim Document Efficiency – How to improve customer experience and satisfaction.
One of the goals of most claims processing/member service departments for Auto, Health or any type of insurance is how to improve the efficiency of the claim document access and processing for a better customer experience, satisfaction and retention. In regards to documents, more and more insurance clients are looking to make claim document access and processing more efficient. This post will describe some of the different TSG insurance client’s experience and how additions to the ... [Continue Reading]
Capture 2.0 – Visualizing Metadata Capture Location
Earlier in the Capture 2.0 series, we discussed how modern capture solutions would improve the metadata extraction process when processing documents. Capture 2.0 solutions will expand on existing zonal as well as key/value pair methods for extracting metadata by incorporating machine learning algorithms to improve accuracy over time. This post will explore how users can interact with the location data, even after the capture process completes. ... [Continue Reading]
Documentum SAAS – Look Before you Leap
TSG recently completed the movement from an onsite Documentum installation to Documentum in the OpenText cloud for one of our long-time clients in a highly regulated industry. The client had considered Documentum SAAS from Dell VMWare cloud back when VMWare was part of EMC. This also wasn't the newly announced OpenText partnership with Google or the SAAS Documentum LEAP product set but a more traditional movement of existing applications (Webtop, Documentum Server) to dedicated servers in ... [Continue Reading]
AWS & Alfresco – AAIS Case Study – Insurance Policy Management and Machine Learning
TSG, Alfresco, and AAIS have partnered to provide a best in class content management and tailored advisory solution ensuring the success of each of its members and customers. Watch our recent case study to see how the flexibility of a cloud native content management solution running on Amazon Web Services with OpenContent Management Suite and powered by Kira's machine learning technology has enabled AAIS to redefine their entire form management process. https://youtu.be/eOoFZOsSf_I The ... [Continue Reading]
IBM Content Manager and Content Manager onDemand (CMOD) Migrations – How to Migrate Quickly
Many of the TSG customers and prospects are struggling with old versions of Content Manager and Content Manager onDemand that have lived for decades with millions and even billions of documents. With the 2016 announcement that, while still being branded as IBM CMOD, all future development has been moved to UNICOM, most customers are looking for a way to begin to migrate away from the product. For clients looking to reduce the cost of supporting CM or CMOD as soon as possible, TSG can ... [Continue Reading]
Computer Generated Documents – What’s different about Capture 2.0 and Big Data?
As part of our series on Capture 2.0, this quarter TSG is focused on improving our ability to capture documents that are “borne digital”, that is, while being in a paper format, were never printed out on paper. While capturing documents from Word or other documents created by an end-user is fairly straightforward, computer batch processes are not so easy. For this post, we will focus on batch computer processes that produce output, often in document format, and will describe the ... [Continue Reading]
Capture 2.0 – Improving Metadata Extraction with Machine Learning
As we begin to explore the topic of Capture 2.0 at TSG, the primary component that we would propose differentiates the legacy capture tools from the capture tools of the future is the inclusion of machine learning to the capture process. As discussed in our Capture 2.0 introductory post, the majority of legacy tools do not improve over time. This post will take a deeper dive into how Capture 2.0 tools will improve the capture process with machine learning so that extraction errors are ... [Continue Reading]
DynamoDB – 11 Billion Document Benchmark White Paper
In May of 2019, Technology Services Group initiated an 11 Billion Document DynamoDB benchmark, which was completed in June 2019. With the success of the benchmark, TSG was able to successfully demonstrate that AWS, DynamoDB, Elasticsearch and our OpenContent, OpenAnnotate and OpenMigrate products could scale to an unprecedented level and represented the next evolution of enterprise content management, a Big-Data, NoSQL approach for the multi-billion object repository. This white paper will ... [Continue Reading]
Content Capture 2.0 – The Upcoming Disruptions – Thoughts and Analysis
Similar to the disruption happening within the ECM marketplace, most analysts (and TSG) are predicting that the Capture component of ECM is ripe for disruption as well. The capture marketplace is very similar to the ECM marketplace with legacy products that haven’t evolved as new requirements and technologies are introduced. One of the strategic initiatives TSG is pursuing this quarter is to continue to update our capture capabilities for our own offerings. This post will be ... [Continue Reading]
ECM Large Repositories – Volume Testing With the TSG Test Harness
One of the more interesting achievements of the TSG 11 Billion Document benchmark was our ability to quickly load a large repository and test performance for search and retrieval performance as well as concurrent usage. For those clients considering developing a large repository of documents, TSG now has both the experience as well as additional tools to help conduct a significant volume test at scale in a very short timeframe. This post will describe how our tools can be leveraged for large ... [Continue Reading]
DynamoDB and Hadoop/HBase as a Document Store – How Key Design can be used to reduce index requirements
TSG continues to have success with Hadoop/HBase and DynamoDB as alternatives to legacy ECM platforms that rely on relational databases. As more clients adopt modern NoSQL platforms for ECM, we are seeing additional and interesting benefits from NoSQL/Key-Value database. This post will highlight the 'key' design in these Key-Value databases to allow for massively scalable content management on HBase and DynamoDB for billions of documents and millisecond retrieval times. ... [Continue Reading]
File Formats Lessons Learned – Legacy ECM Migrations
As we presented yesterday, one of the bigger issues with FileNet Migrations was clients that have leveraged the COLD format and how TSG has come up with our own adapter to help clients move away from FileNet COLD to a less proprietary PDF format. The discussion got us thinking about what other formats need special attention during legacy ECM migrations. This post will discuss some of the various formats and our lessons learned for migrations. TIFF – Tagged Image File Format For ... [Continue Reading]
FileNet COLD Migration – Cracking the proprietary format issue
One of the most difficult things about migrating off of FileNet happens for those clients that have relied on leveraging the FileNet COLD format for storage of computer generated documents from internal systems. Built in the 1990’s in a time when network bandwidth and storage conservation was paramount, the format is unlike any others, badly documented online and very difficult to easily convert into non-proprietary, standard formats like PDF. This post will present how TSG was able ... [Continue Reading]
DynamoDB Benchmark – Building an 11 Billion Document DR Process
In June, 2019, Technology Services Group completed an unprecedented 11 billion document benchmark leveraging Amazon Web Services and specifically DynamoDB and Elasticsearch. As with any of our enterprise class solutions, we didn't view the benchmark as complete without a disaster recovery process in place. This post will share our architecture approach and lessons learned from implementing DR for the benchmark. ... [Continue Reading]
The Deep Analysis Podcast – The 11 Billion File Benchmark
Dave Giordano, CEO of TSG, recently sat down with Alan Pelz-Sharpe to discuss our recent 11 Billion File Benchmark on AWS and DynamoDB. Additionally, hear Dave's thoughts on the future of ECM and why companies are considering alternatives to the traditional ECM Suite. ... [Continue Reading]
TECHNOLOGY SERVICES GROUP SUCCESSFULLY BENCHMARKS 11 BILLION DOCUMENT REPOSITORY WITH AMAZON WEB SERVICES – PRESS RELEASE
Chicago, IL. June 25th, 2019 – Technology Services Group, Inc. (TSG), a leading provider of document management integration software announced today that it has successfully tested the OpenContent Management Suite (OCMS) of products with a repository containing 11 billion documents running on Amazon Web Services. The benchmark was populated with TSG’s OpenMigrate product and was able to achieve ingestion speeds of 20,000 documents per second with over 1 billion documents migrated on an ... [Continue Reading]
DynamoDB 11 Billion Document Benchmark – Summary of Postings
TSG initiated our 11 Billion Document DynamoDB benchmark on Friday, May 10th 2019 and ended all of our testing activities on June 20th 2019. The benchmark was an unbelievable success with our team learning many lessons in regards to scaling AWS, DynamoDB, Elasticsearch and our OpenContent and OpenMigrate products. This post will present a summary of the benchmark activities and lessons learned. ... [Continue Reading]
OpenContent Management Suite – Spring 2019 – 3.2 Release
TSG is happy to announce the Spring 2019 release, version 3.2, of the OpenContent Management Suite (OCMS)! For this post, we will take a look at some of the new features and notable enhancements included in the 3.2 release. ... [Continue Reading]
DynamoDB 11 Billion Benchmark 11 Thousand Concurrent Users Success!!! – Lessons Learned
TSG initiated our 11 Billion benchmark on Friday, May 10th. As of today we have completed the fourth and final phase, testing our repository with 11,000 concurrent users. This post will share the results. ... [Continue Reading]
Veeva Vault – How to Integrate with Other Applications
In some previous posts we discussed our addition of the Veeva Source and Target to our OpenMigrate platform. As we were becoming familiar with the Veeva API for the purposes of migration, we started to think what else could be integrated with a Veeva implementation. It is rare that an ECM system is completely standing alone with no outside integrations and we wanted to explore how those could work with Veeva. This post will cover some examples of potential integrations, as well as ... [Continue Reading]
DynamoDB 11 Billion Benchmark Add Documents Success!!! – Lessons Learned
TSG initiated our 11 Billion benchmark on Friday, May 10th. The first phase of the benchmark was aimed at building a large repository with our OpenMigrate ingestion tool and proving access for OpenContent Search, OpenContent Case and OpenAnnotate. The initial ingestion phase concluded on May 17th with 11 Billion documents and ingestion speeds of 20,000 documents per second to DynamoDB and related folders indexed into Elasticsearch. We took some time to decompress and started ... [Continue Reading]
DynamoDB 11 Billion Benchmark Search Index Success!!! – Lessons Learned
TSG initiated our 11 Billion benchmark test on Friday, May 10th. The first phase of the benchmark was aimed at building a large repository with our OpenMigrate ingestion tool and proving access for OpenContent Search, OpenContent Case and OpenAnnotate. The initial ingestion phase concluded on May 17th with 11 Billion documents and ingestion speeds of 20,000 documents per second to DynamoDB and related folders indexed into Elasticsearch. We took some time to decompress and ... [Continue Reading]
FileNet Migration – Recorded Alfresco/TSG Webinar – 05/29/2019
On May 29th, 2019, TSG and Alfresco hosted a webinar detailing an innovative solution for migrating off of FileNet onto more modern ECM solutions. Taking the approach of a rolling migration combined with offline access methods enabled users to stop running FileNet very quickly compared to a traditional “big bang” migration approach. When IBM dropped their support for FileNet Content Manager 5.2 on April 30th, many customers were left stranded with an old, unsupported version that may have ... [Continue Reading]
Amazon Textract – Improving Document Indexing with OpenContent Management Suite
Recently we've been updating our products to leverage Amazon Textract, officially released on May 29th, for it's text extraction capabilities and how it can be used to create full text PDFs. For this post, we're going to look into how we can use the indexing modules within the OpenContent Management Suite (OCMS) to improve document indexing and also explore some possible future improvements that Textract an other tools could enable. Indexing Scenario The scenario we've been using for our ... [Continue Reading]
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