Earlier this year we wrote about comparing Alfresco Share to OpenContent Management Suite. As part of that comparison series, we mentioned that Share has garnered some concerned attention from Alfresco customers this year when Alfresco announced that Share would be deprecated in future. In moving away from Share, Alfresco has been heavily promoting their Application Development Framework (ADF) as the primary approach for building a modern user interface for the Alfresco platform. For this ... [Continue Reading]
Controlled Printing in Alfresco and Documentum
In recent conversations with many of our manufacturing clients, Controlled Printing has become a frequent topic of conversation. We often see controlled print requirements in systems responsible for managing documents and records to prove that goods are being manufactured and processes are being executed in a repeatable, quality manner (i.e. manufacturing of a widget, plant maintenance activities). Controlled Printing allows documents and records related to these activities to be securely ... [Continue Reading]
ECM Interfaces – Moving from Legacy to Modern Interfaces
During a TSG presentation at AIIM Executive committee last month, one question raised from the audience was “how would you define a modern interface for ECM”. This post will address some of the concepts and practices TSG implements in building our modern interfaces to differentiate from the legacy interfaces of the past. ... [Continue Reading]
Alfresco and AWS – 20 Security Tips
Securing Alfresco in the cloud has always been a major concern of clients moving from on premise to the cloud. The majority of our newer Alfresco clients are implementing with a solution for the cloud either on Amazon or Azure. This whitepaper will present 20 tips for securing Alfresco on Amazon Web Services (AWS). ... [Continue Reading]
Alfresco Share – Folder Comparison with OpenContent Management Suite
As part of our 2018 comparison series between Alfresco Share and the OpenContent Management Suite, we previously discussed the search interface as well as the contributor interface. For this post, we will look into the available functionality for both consumers and contributors when looking at a group of related documents, typically contained within a folder. ... [Continue Reading]
ECM Migrations – 10 Reasons there will never be an “Easy Button” for migrations
Just about every couple of years we will see a campaign from a software vendor or ECM integrator claiming that their new product or approach has made ECM migrations easier. Typically the marketing campaign will focus on a new sales initiative looking to more easily move clients from their old ECM platforms and software to vendors ECM platforms and software and probably the cloud. TSG is the leader in migrating clients to new ECM systems with 15+ years of experience. This post will present our ... [Continue Reading]
IASA 2018 – Visit TSG at Booth 257
See how OpenContent Policy & Claim can help your company modernize its Insurace Content Management Process. TSG will be at IASA next week, June 3rd-6th at Booth 257. Be sure to stop by and check out our OpenContent Policy and Claim solution, OpenAnnotate Video and Alfresco. TSG excels in assisting both large and small insurance carriers and MGAs modernize their claims processing experience with Alfresco. With digital content in the insurance world on the rise (Video, Rich Media, ... [Continue Reading]
ECM’s next disruptor – Cloud Object Stores
I presented last week at the document strategy forum in a session “Cloud Wars – Top Trends in Cloud Content Management for 2018” with representatives from Box and Newgen and moderated by Joe Shepley from Doculabs. Joe concluded the session with the question, what are the major trend that you see affecting this space in the next 3 to 5 years? My response was the cloud object store, particularly offerings from Amazon, Microsoft and Google. This post will discuss those thoughts as well as how ... [Continue Reading]
Outlook – Direct MSG Drag and Drop Support in OCMS
One feature that many clients ask for is the ability to drag and drop email messages directly from Outlook to OpenContent Management Suite in order to upload the email and any attachments to the ECM repository. Without a plugin or Outlook integration product, this is not possible with native HTML5 controls. For this post, we will take a look at DragDrop, a plugin that enables this feature. ... [Continue Reading]
Records Management Trend – Why the focus on just good enough?
TSG attended the MeR 2018 conference this past week. One consistent theme in multiple presentations was the focus on 'good enough' when implementing a records retention program rather than a detailed comprehensive plan that would require combing through compliance laws and policies and implementing complex retention schedules. This post will present our thoughts from the conference and why "just good enough" is emerging as such a trend. ... [Continue Reading]
Alfresco Share – Contributor Comparison with OpenContent Management Suite
In the last post of our 2018 Share and OpenContent Management Suite comparison series, we compared Search features between Share and OpenContent Management Suite. For this post, we’re going to compare the the contributor functionality available in Share and compare that to OpenContent Management Suite (OCMS). Our evaluation is based on what is configurable using the out-of-the-box products without any coding or customization. This post focuses on some of the highlights of document creation, ... [Continue Reading]
Alfresco – Working with PDF and Renditions
One of the major recommendations we make for our clients is to leverage PDF as much as possible as both source documents and renditions within Alfresco. This post will share some of our observations and lessons learned. ... [Continue Reading]
Alfresco Performance – Making Property Queries Faster
Recently TSG has assisted multiple clients with unique scenarios to make Alfresco queries more efficient. Like a good auto mechanic that has learned tips and tricks for getting better performance from a car without sacrificing quality, TSG has recently developed performance improvements for Alfresco in OpenContent to address clients’ needs. This post will summarize the approach and updates to OpenContent Web Services. ... [Continue Reading]
Alfresco Share – Search Comparison with OpenContent Management Suite
Performance and ease of use in a search interface is often one of the highest concerns clients have when deploying Alfresco. Back in April 2016, we presented how to Do More with Your Alfresco Deployment with a configurable search interface. For this post in our 2018 Share and OpenContent Management Suite comparison series, we will be comparing search features in both interfaces. In both cases, we’ll only consider features and functionality that can be configured in the respective interfaces ... [Continue Reading]
Document Review and Approval – Why Form AND Workflow are so important
We recently met with a publishing prospect that was looking for a document review and approval approach. As we have been discussing here since back in 2012, there is a significant benefit to having both a form AND dynamic workflow approach rather than just relying on workflow templates. This post will summarize some of the key differences. Form and Workflow Background Forms are often a part of workflow processes. Forms are typically used to capture data from users in order for the ... [Continue Reading]
Claim and Policy Documentation – Free User Requirements Template
Based on our experience with multiple insurance clients, TSG has developed a common user requirements template for management of digital documentation. For current clients, we often use this as a starting point when discussing goals of the new system. For those clients looking to update their documentation methods, we are happy to provide this as a free starting point. As this requirements document will continue to grow over time as new technologies emerge, please check base often for ... [Continue Reading]
Alfresco Share – Comparison with OpenContent Management Suite Series
Alfresco's out of the box user interface, Share, is typically the collaboration interface most Alfresco clients leverage for their initial development efforts. Alfresco Share has garnered some concerned attention from Alfresco customers this year when Alfresco announced that Alfresco would be deprecating Share in future. To help readers understand the difference between Share and the OpenContent Management Suite, TSG will be posting a blog series on major feature differences over the upcoming ... [Continue Reading]
Alfresco Printing – What are the issues and options?
On a call last week with a long-time Alfresco client, much of the discussion was around printing and the different options. While much of the information for different printing options exist within our products, this post will summarize for Alfresco clients the different issues and how the TSG approaches can provide a variety of different printing options. Alfresco Printing – Issues with Downloading and Printing One of the major issues surrounding printing also has to do with just how ... [Continue Reading]
Alfresco Solutions of the Year 2017 – TSG wins Alfresco award for sixth year in a row
Chicago, IL. – April 4, 2018 – Technology Services Group, Inc. (TSG) the leading provider of content management solutions and services for the Fortune 1000, announced today the recognition of both the OpenContent Management Suite and OpenMigrate as Alfresco’s 2017 Solutions of the Year for the Americas. TSG was recognized for both products as they have been critical components in multiple successful large client implementations of Alfresco, particularly in the insurance and manufacturing ... [Continue Reading]
ECM Best Practices Whitepaper – Business Continuity & Disaster Recovery
With more and more companies leveraging the flexibility of cloud infrastructure like AWS, implementing a robust business continuity and disaster recovery plan has become more important than ever. Learn how the best recovery strategy to be employed by an enterprise in the case of a planned or unplanned outage of a critical content management system. Different approaches are highlighted and vary greatly in their impacts to downtime, data loss, cost, and complexity. The “correct” solution for an ... [Continue Reading]
Documentum – Getting more out of Documentum D2
Back in 2011, Documentum, still part of EMC, licensed/purchased D2 as the next generation interface to replace Documentum Webtop. While D2 has not been very successful in converting existing Webtop customers for a variety of reasons, there is a large number of clients that had invested in D2 before 2016 when Documentum stopped investing in it to focus on Leap. As part of our 2018 making Documentum better blog series, the next series of posts will look at Documentum D2. Posts will ... [Continue Reading]
Artificial Intelligence, Machine Learning and Robotic Process Automation – What are some of the opportunities for ECM?
TSG just finished our quarterly manager meeting where one of the focal points includes updating our product roadmaps. With some great brainstorming amongst our team, as well as some coaching from Alan Pelz-Sharpe, some of our more interesting work this year will focus on learning systems and automation. This post will present our thoughts and rough roadmap for our products. ... [Continue Reading]
Alan Pelz-Sharpe – Deep Analysis Review of Technology Services Group
At the beginning of 2018, TSG hired Alan Pelz-Sharpe of Deep Analysis to conduct a review of TSG’s products and services. Alan both visited the TSG office as well as interviewed multiple customers and partners to better understand TSG’s offerings. This post will present his findings. ... [Continue Reading]
Documentum – Webtop and OpenContent Folder Comparison
As part of our making Documentum Better in 2018 series, this post will look at how users can work with folders and documents within a folder in Webtop as compared to OpenContent Management Suite. In prior articles, we've explored how users add documents to the repository and search for documents. For this post, we will look into the available functionality for both consumers and contributors when looking at a group of related documents, typically contained within a folder. ... [Continue Reading]
OpenContent Solr Services – New TSG Product Offering
As part of our campaign to make Documentum better, TSG is announcing the formalization of our OpenContent Solr Services as well as some new features that we are adding to our work with Solr. We have been working with Lucene and later Solr for over 12 years but have recently discovered several client scenarios and opportunities that are driving our expansion of our Solr capabilities for Documentum, Alfresco, Hadoop and other repositories. This post will detail the different scenarios as well as ... [Continue Reading]
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