TSG is predicting upcoming disruptions to content capture within the ECM industry. We have been working hard this quarter to improve metadata extraction capabilities within the OpenContent Management Suite with machine learning. For this post, we want to discuss and demonstrate the interface that controls capture templates as well as how users interact with the capture process and "teach" the system. ... [Continue Reading]
CCM Insurance Letter Generation – OCMS & SmartCOMM Integration
One of the goals of most claims processing/member service departments for Auto, Health or any type of insurance is improving the efficiency of their workforce. Faster processing times ensure a better customer experience, increase satisfaction and aides in retention. One of the most common tasks that occurs in any insurance scenario (Claim or Policy) is the need to send either paper or electronic correspondence to a policy holder. This post will highlight TSG's most recent integration with ... [Continue Reading]
Viewing PDF’s – What are the high speed options
Over two years ago, TSG developed OpenAnnotate “view only” mode optimized for high speed viewing. This year we have made even more updates to continue to improve viewing performance. This post will compare and offer a video showing off different PDF viewing options. ... [Continue Reading]
Machine Learning & ECM -Smarter Policy Management with Kira & OCMS
TSG recently built Kira integration into our OpenContent Management Suite to improve the Policy Management solution for our client, American Association of Insurance Services (AAIS) for management and analysis of policy templates. This post will explain the solution as well as provide a video demonstration. ... [Continue Reading]
ECM 2.0 – One-Step vs. Two-Step Migrations
As clients are preparing for 2020, TSG has seen an uptick in the number of requests for OpenMigrate support for migrating from legacy repositories (FileNet, ImagePlus, Mobius, CMOD…..) to a new modern ECM 2.0 repository. TSG will typically recommend a "one step" migration where OpenMigrate can both retrieve documents from the legacy repository and store the document and metadata in the new repository. This approach provides many advantages a “two-step” approach where documents and ... [Continue Reading]
Federated Content Management – Enterprise Search with a new moniker?
One troubling point we continue to see in our industry space, whether it be content management providers like Nuxeo, ASG or even analysts like Gartner, is a continued push around the benefits of a federation search, often as an alternative to migration. This post will explore federated content management with a comparison to a very similar approach marketed as Enterprise Search from almost 20 years ago, a technology that failed to produce value. ... [Continue Reading]
AWS with DynamoDB for Content Management – Reference Architecture & Cost Estimate
TSG has recently been working with multiple clients who are considering whether to deploy their Content Management platform in the Amazon Web Services (AWS) cloud instead of on premise. The discussion typically boils down to “how much would it cost for me to deploy this in the cloud vs procuring hardware and software licenses?” This post will provide a reference architecture and sizing estimate to help understand the various components and their relative costs to procure, support, and maintain ... [Continue Reading]
Gartner Content Services Platform (CSP) Magic Quadrant 2019 – Where is the Vision?
Gartner posted their annual review this past week. With the addition of two new long-time ECM/CSP analysts, we were hoping that this year’s analysis would be more on point than past years, but found it rather predictable. This post will discuss our thoughts on the 2019 analysis with a focus on CSP Vision. ... [Continue Reading]
Google Cloud with BigTable for Content Management – Reference Architecture & Cost Estimate
TSG has recently been working on validating its HBase implementation of OpenContent Management Suite against the Google Cloud BigTable NoSQL database. This post is going to provide some details on how the architecture of BigTable works with OpenContent, as well as help with the sizing of the Google Cloud infrastructure for a typical instance. ... [Continue Reading]
Reference Architecture for Content Management on Azure HDInsight with HBase
TSG has recently been working with a multiple clients that are deciding on whether to deploy their Content Management platform in the Azure cloud from Microsoft or on premise. The discussion typically boils down to "how much would it cost for me to deploy this in the cloud vs procuring hardware and software licenses for an on premise deployment?" This post will provide a reference architecture and sizing estimate to help understand the various components and their relative costs to procure, ... [Continue Reading]
Introducing Smart Communications CCM Capabilities with OpenContent Case
Chicago – October 30, 2019 – Technology Services Group, an industry leader in providing innovative content management solutions, has joined the Smart Communications partner ecosystem to help customers elevate and manage their customer communications. This partnership enables the combination of SmartCOMMTM with TSG’s OpenContent Case Management to generate, deliver and compliantly manage accurate, branded and personalized communication with customers. ... [Continue Reading]
ECM 2.0 – Cloud for Metadata and On Premise Document/Object Storage
We have recently had some interesting discussions with clients in regards to storage of documents and objects on premise with cloud options for the meta-data. One of the advantages of the TSG solutions is that we can support a variety of alternatives for both on premise as well as cloud based document and object storage. This post will discuss the various alternatives. ... [Continue Reading]
ECM 2.0 – Can you build it yourself?
Recently Gartner Analyst and long-time ECM evangelist Marko Sillapaa posted an interesting article titled “Why Build a Content Services Platform from Scratch?” . In the article Marko correctly points out that "build your own" isn’t easy and it's better to avoid home grown solutions where support could be required for 20 years. An alternative viewpoint comes from another long-time ECM evangelist Jeff Pots, “ECM, You Ain’t Gonna Need it” where Jeff points out how his firm has built light-weight ... [Continue Reading]
Alfresco & TSG Webinar September 26th – Managing Claims Content Chaos
On September 26th at 10am CST, Alfresco and TSG will be presenting an in-depth exploration of how modern insurance companies are dealing with high volumes of digital media associated with the claims initiation and claims investigation process. The increasing quantity and variety of content, much of it unstructured, is leading to costly processing times and dissatisfied customers. Join Dave Giordano, our Founder & Insurance Practice Lead, along with Sandy Kemsley, BPM Architect and ... [Continue Reading]
Claim Document Efficiency – How to improve customer experience and satisfaction.
One of the goals of most claims processing/member service departments for Auto, Health or any type of insurance is how to improve the efficiency of the claim document access and processing for a better customer experience, satisfaction and retention. In regards to documents, more and more insurance clients are looking to make claim document access and processing more efficient. This post will describe some of the different TSG insurance client’s experience and how additions to the ... [Continue Reading]
Capture 2.0 – Visualizing Metadata Capture Location
Earlier in the Capture 2.0 series, we discussed how modern capture solutions would improve the metadata extraction process when processing documents. Capture 2.0 solutions will expand on existing zonal as well as key/value pair methods for extracting metadata by incorporating machine learning algorithms to improve accuracy over time. This post will explore how users can interact with the location data, even after the capture process completes. ... [Continue Reading]
Documentum SAAS – Look Before you Leap
TSG recently completed the movement from an onsite Documentum installation to Documentum in the OpenText cloud for one of our long-time clients in a highly regulated industry. The client had considered Documentum SAAS from Dell VMWare cloud back when VMWare was part of EMC. This also wasn't the newly announced OpenText partnership with Google or the SAAS Documentum LEAP product set but a more traditional movement of existing applications (Webtop, Documentum Server) to dedicated servers in ... [Continue Reading]
AWS & Alfresco – AAIS Case Study – Insurance Policy Management and Machine Learning
TSG, Alfresco, and AAIS have partnered to provide a best in class content management and tailored advisory solution ensuring the success of each of its members and customers. Watch our recent case study to see how the flexibility of a cloud native content management solution running on Amazon Web Services with OpenContent Management Suite and powered by Kira's machine learning technology has enabled AAIS to redefine their entire form management process. https://youtu.be/eOoFZOsSf_I The ... [Continue Reading]
IBM Content Manager and Content Manager onDemand (CMOD) Migrations – How to Migrate Quickly
Many of the TSG customers and prospects are struggling with old versions of Content Manager and Content Manager onDemand that have lived for decades with millions and even billions of documents. With the 2016 announcement that, while still being branded as IBM CMOD, all future development has been moved to UNICOM, most customers are looking for a way to begin to migrate away from the product. For clients looking to reduce the cost of supporting CM or CMOD as soon as possible, TSG can ... [Continue Reading]
Computer Generated Documents – What’s different about Capture 2.0 and Big Data?
As part of our series on Capture 2.0, this quarter TSG is focused on improving our ability to capture documents that are “borne digital”, that is, while being in a paper format, were never printed out on paper. While capturing documents from Word or other documents created by an end-user is fairly straightforward, computer batch processes are not so easy. For this post, we will focus on batch computer processes that produce output, often in document format, and will describe the ... [Continue Reading]
Capture 2.0 – Improving Metadata Extraction with Machine Learning
As we begin to explore the topic of Capture 2.0 at TSG, the primary component that we would propose differentiates the legacy capture tools from the capture tools of the future is the inclusion of machine learning to the capture process. As discussed in our Capture 2.0 introductory post, the majority of legacy tools do not improve over time. This post will take a deeper dive into how Capture 2.0 tools will improve the capture process with machine learning so that extraction errors are ... [Continue Reading]
DynamoDB – 11 Billion Document Benchmark White Paper
In May of 2019, Technology Services Group initiated an 11 Billion Document DynamoDB benchmark, which was completed in June 2019. With the success of the benchmark, TSG was able to successfully demonstrate that AWS, DynamoDB, Elasticsearch and our OpenContent, OpenAnnotate and OpenMigrate products could scale to an unprecedented level and represented the next evolution of enterprise content management, a Big-Data, NoSQL approach for the multi-billion object repository. This white paper will ... [Continue Reading]
Content Capture 2.0 – The Upcoming Disruptions – Thoughts and Analysis
Similar to the disruption happening within the ECM marketplace, most analysts (and TSG) are predicting that the Capture component of ECM is ripe for disruption as well. The capture marketplace is very similar to the ECM marketplace with legacy products that haven’t evolved as new requirements and technologies are introduced. One of the strategic initiatives TSG is pursuing this quarter is to continue to update our capture capabilities for our own offerings. This post will be ... [Continue Reading]
ECM Large Repositories – Volume Testing With the TSG Test Harness
One of the more interesting achievements of the TSG 11 Billion Document benchmark was our ability to quickly load a large repository and test performance for search and retrieval performance as well as concurrent usage. For those clients considering developing a large repository of documents, TSG now has both the experience as well as additional tools to help conduct a significant volume test at scale in a very short timeframe. This post will describe how our tools can be leveraged for large ... [Continue Reading]
DynamoDB and Hadoop/HBase as a Document Store – How Key Design can be used to reduce index requirements
TSG continues to have success with Hadoop/HBase and DynamoDB as alternatives to legacy ECM platforms that rely on relational databases. As more clients adopt modern NoSQL platforms for ECM, we are seeing additional and interesting benefits from NoSQL/Key-Value database. This post will highlight the 'key' design in these Key-Value databases to allow for massively scalable content management on HBase and DynamoDB for billions of documents and millisecond retrieval times. ... [Continue Reading]
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