One feature that many clients ask for is the ability to drag and drop email messages directly from Outlook to OpenContent Management Suite in order to upload the email and any attachments to the ECM repository. Without a plugin or Outlook integration product, this is not possible with native HTML5 controls. For this post, we will take a look at DragDrop, a plugin that enables this feature. ... [Continue Reading]
Records Management Trend – Why the focus on just good enough?
TSG attended the MeR 2018 conference this past week. One consistent theme in multiple presentations was the focus on 'good enough' when implementing a records retention program rather than a detailed comprehensive plan that would require combing through compliance laws and policies and implementing complex retention schedules. This post will present our thoughts from the conference and why "just good enough" is emerging as such a trend. ... [Continue Reading]
Alfresco Share – Contributor Comparison with OpenContent Management Suite
In the last post of our 2018 Share and OpenContent Management Suite comparison series, we compared Search features between Share and OpenContent Management Suite. For this post, we’re going to compare the the contributor functionality available in Share and compare that to OpenContent Management Suite (OCMS). Our evaluation is based on what is configurable using the out-of-the-box products without any coding or customization. This post focuses on some of the highlights of document creation, ... [Continue Reading]
Alfresco – Working with PDF and Renditions
One of the major recommendations we make for our clients is to leverage PDF as much as possible as both source documents and renditions within Alfresco. This post will share some of our observations and lessons learned. ... [Continue Reading]
Alfresco Performance – Making Property Queries Faster
Recently TSG has assisted multiple clients with unique scenarios to make Alfresco queries more efficient. Like a good auto mechanic that has learned tips and tricks for getting better performance from a car without sacrificing quality, TSG has recently developed performance improvements for Alfresco in OpenContent to address clients’ needs. This post will summarize the approach and updates to OpenContent Web Services. ... [Continue Reading]
Alfresco Share – Search Comparison with OpenContent Management Suite
Performance and ease of use in a search interface is often one of the highest concerns clients have when deploying Alfresco. Back in April 2016, we presented how to Do More with Your Alfresco Deployment with a configurable search interface. For this post in our 2018 Share and OpenContent Management Suite comparison series, we will be comparing search features in both interfaces. In both cases, we’ll only consider features and functionality that can be configured in the respective interfaces ... [Continue Reading]
Document Review and Approval – Why Form AND Workflow are so important
We recently met with a publishing prospect that was looking for a document review and approval approach. As we have been discussing here since back in 2012, there is a significant benefit to having both a form AND dynamic workflow approach rather than just relying on workflow templates. This post will summarize some of the key differences. Form and Workflow Background Forms are often a part of workflow processes. Forms are typically used to capture data from users in order for the ... [Continue Reading]
Claim and Policy Documentation – Free User Requirements Template
Based on our experience with multiple insurance clients, TSG has developed a common user requirements template for management of digital documentation. For current clients, we often use this as a starting point when discussing goals of the new system. For those clients looking to update their documentation methods, we are happy to provide this as a free starting point. As this requirements document will continue to grow over time as new technologies emerge, please check base often for ... [Continue Reading]
Alfresco Share – Comparison with OpenContent Management Suite Series
Alfresco's out of the box user interface, Share, is typically the collaboration interface most Alfresco clients leverage for their initial development efforts. Alfresco Share has garnered some concerned attention from Alfresco customers this year when Alfresco announced that Alfresco would be deprecating Share in future. To help readers understand the difference between Share and the OpenContent Management Suite, TSG will be posting a blog series on major feature differences over the upcoming ... [Continue Reading]
Alfresco Printing – What are the issues and options?
On a call last week with a long-time Alfresco client, much of the discussion was around printing and the different options. While much of the information for different printing options exist within our products, this post will summarize for Alfresco clients the different issues and how the TSG approaches can provide a variety of different printing options. Alfresco Printing – Issues with Downloading and Printing One of the major issues surrounding printing also has to do with just how ... [Continue Reading]
Alfresco Solutions of the Year 2017 – TSG wins Alfresco award for sixth year in a row
Chicago, IL. – April 4, 2018 – Technology Services Group, Inc. (TSG) the leading provider of content management solutions and services for the Fortune 1000, announced today the recognition of both the OpenContent Management Suite and OpenMigrate as Alfresco’s 2017 Solutions of the Year for the Americas. TSG was recognized for both products as they have been critical components in multiple successful large client implementations of Alfresco, particularly in the insurance and manufacturing ... [Continue Reading]
ECM Best Practices Whitepaper – Business Continuity & Disaster Recovery
With more and more companies leveraging the flexibility of cloud infrastructure like AWS, implementing a robust business continuity and disaster recovery plan has become more important than ever. Learn how the best recovery strategy to be employed by an enterprise in the case of a planned or unplanned outage of a critical content management system. Different approaches are highlighted and vary greatly in their impacts to downtime, data loss, cost, and complexity. The “correct” solution for an ... [Continue Reading]
Documentum – Getting more out of Documentum D2
Back in 2011, Documentum, still part of EMC, licensed/purchased D2 as the next generation interface to replace Documentum Webtop. While D2 has not been very successful in converting existing Webtop customers for a variety of reasons, there is a large number of clients that had invested in D2 before 2016 when Documentum stopped investing in it to focus on Leap. As part of our 2018 making Documentum better blog series, the next series of posts will look at Documentum D2. Posts will ... [Continue Reading]
Artificial Intelligence, Machine Learning and Robotic Process Automation – What are some of the opportunities for ECM?
TSG just finished our quarterly manager meeting where one of the focal points includes updating our product roadmaps. With some great brainstorming amongst our team, as well as some coaching from Alan Pelz-Sharpe, some of our more interesting work this year will focus on learning systems and automation. This post will present our thoughts and rough roadmap for our products. ... [Continue Reading]
Alan Pelz-Sharpe – Deep Analysis Review of Technology Services Group
At the beginning of 2018, TSG hired Alan Pelz-Sharpe of Deep Analysis to conduct a review of TSG’s products and services. Alan both visited the TSG office as well as interviewed multiple customers and partners to better understand TSG’s offerings. This post will present his findings. ... [Continue Reading]
Documentum – Webtop and OpenContent Folder Comparison
As part of our making Documentum Better in 2018 series, this post will look at how users can work with folders and documents within a folder in Webtop as compared to OpenContent Management Suite. In prior articles, we've explored how users add documents to the repository and search for documents. For this post, we will look into the available functionality for both consumers and contributors when looking at a group of related documents, typically contained within a folder. ... [Continue Reading]
OpenContent Solr Services – New TSG Product Offering
As part of our campaign to make Documentum better, TSG is announcing the formalization of our OpenContent Solr Services as well as some new features that we are adding to our work with Solr. We have been working with Lucene and later Solr for over 12 years but have recently discovered several client scenarios and opportunities that are driving our expansion of our Solr capabilities for Documentum, Alfresco, Hadoop and other repositories. This post will detail the different scenarios as well as ... [Continue Reading]
Alfresco on AWS – Achieving High Availability
Several of our clients have moved from running on-premise systems to the Amazon Web Services cloud. One of the most significant benefits with AWS in regards to high availability can be found by leveraging database high availability with AWS’ Relational Database Service (RDS) and file system high availability with AWS S3 or EFS (Elastic File System). This post will describe how to achieve a high availability architecture for Alfresco solutions. ... [Continue Reading]
Documentum – Webtop and OpenContent Contributor Comparison
In the last post of our 2018 making Documentum better series, we compared searching and viewing documents between Webtop and OpenContent Management Suite. For this post, we're going to compare the the contributor functionality available in Webtop and compare that to OpenContent Management Suite. Our evaluation is based on what is configurable using the out-of-the-box products without any coding or customization. This post focuses on some of the highlights of document creation, checkout, and ... [Continue Reading]
Documentum – Webtop and OpenContent Search Comparison
Performance and ease of use in a search interface is often one of the highest concerns our clients have when building an ECM system. Back in 2012, we did a Search comparison between Webtop and OpenContent Search (then called HPI). As part of our 2018 Making Documentum Better blog series, we thought we'd update the comparison to reflect the latest Webtop and OpenContent Search interfaces. In both cases, we'll only consider features and functionality that can be configured in the respective ... [Continue Reading]
OpenAnnotate – Feature Announcement – February 2018
OpenAnnotate continues to be one of our most popular software products with new features being added by multiple clients. This post will highlight the new features including streamline viewing, thumbnail navigation, PDF manipulation, updates to video annotation, redaction updates, localizing and adding the freehand drawing tool. https://www.youtube.com/watch?v=V2Ywx3JXUTI ... [Continue Reading]
Alfresco on AWS Marketplace – OpenContent Management Suite
TSG, a member of the AWS Partner Network (APN), is proud to announce the release of OpenContent Management Suite on Alfresco on the AWS Marketplace on Alfresco. With the new OCMS marketplace instance, TSG's entire suite of products running on Alfresco can be deployed with just the click of a button. The deployed solutions not only include all of our products but sample configurations and example documents. ... [Continue Reading]
Alfresco Acquired by Thomas H Lee – Initial Thoughts
It was announced yesterday that Alfresco will be acquired by Thomas H. Lee Partners, a Private Equity Firm based out of Boston. This post will share our initial thoughts on the acquisition from a cursory review. Look for a longer, more detailed post sometime in the future, once more detail of the acquisition is available. ... [Continue Reading]
Documentum – Improving the Webtop Experience
Most Documentum customers we talk to utilize Webtop in some capacity as a user interface to the repository. As we've posted in the past, we recommend that clients move away from Webtop as it's an outdated interface that has not been a target for investment since the EMC/Dell days, and certainly is not in line for investments from OpenText. However, for many clients that have complex implementations of Webtop that have been in use for 10-15 years, Webtop is simply a fact of Documentum life. As ... [Continue Reading]
Alfresco Day 2018 New York City
TSG will be a sponsor at this year’s Alfresco Day NYC. Learn what Alfresco has in store for 2018 and why using a digital business platform that combines content, process and governance helps organizations improve their efficiency while lowering their costs. If you are in the NYC area on March 28th – please be sure to register today as space is limited! Stop by TSG's booth and see a live demo OpenContent Management Suite's latest features. When: Wednesday March 28th , 2018 from 8:30am – ... [Continue Reading]
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