In the past, many clients have generated personalized forms utilizing Adobe Forms as a template for an OpenContent Form (previously known as Active Wizard). Recently, we've worked with an Insurance client to provide similar functionality using a Microsoft Word document with Mail Merge fields to produce personalized letters that can be sent out to clients. This post will describe and demonstrate the new feature in the OpenContent Management Suite that allows word templates to be populated with ... [Continue Reading]
Migrating FileNet with Daeja Annotations to AWS S3
Currently TSG is working with several clients who are looking to move away from FileNet to AWS S3 and/or a modern ECM. A unique requirements is that the migration includes both documents and annotations. In a previous post, we wrote about migrating from FileNet to AWS S3 and focused on how to move the documents with conversion of proprietary TIFF to PDF. For this post we will address moving the annotations for those clients with a Daeja viewer annotations to a more standard, non-proprietary ... [Continue Reading]
Alfresco or Documentum – Improving Performance Perceptions with OpenAnnotate
“The system is slow” can be an irritating and often unfounded user complaint about Alfresco or Documentum. To address user concerns, Alfresco or Documentum support resources have to often become detectives and ask questions like “what were you doing, which documents, what time, from what machine….” to try and diagnose the background of the complaint. Users can get frustrated as typically the compliant represents an overall feeling rather than any exact action or time. This post will present ... [Continue Reading]
Alfresco – ADF and OpenContent Search Comparison
As we've mentioned previously when comparing search in Alfresco Share to the OpenContent Management Suite (OCMS), performance and ease of use in a search interface is often one of the highest concerns clients have when deploying Alfresco. As we've recently started comparing the new Alfresco Development Framework (ADF) with OCMS, naturally our first inclination it to look at the search components that ADF provides. This post will overview the ADF search components and compare them with what ... [Continue Reading]
NIRMA 2018 – TSG Booth 105 August 5th-7th
TSG is a proud sponsor of the 2018 Nuclear Information Records Management Association Conference on August 5th - 7th in Summerlin, Nevada. Stop by Booth 105 to see OpenContent Management Suite in action. We will also be presenting two sessions: A Series of RM Case Studies - Monday, August 6th at 9am Attendees will learn how clients selected, implemented, and managed records management projects and solutions. Attendees will gain increased awareness of records management requirements ... [Continue Reading]
Alfresco Health Check
Whether embarking on a new Alfresco project or just maintaining an existing system, TSG will typically recommend new clients conduct an Alfresco Health Check on an annual basis. An Alfresco Health Check is typically a 2 to 3-day project where experienced Alfresco technical architects will visit onsite and review the Alfresco system. This post will detail the typical activities associated with an Alfresco Health Check engagement, as well as typical findings to give readers an idea of the things ... [Continue Reading]
Alfresco – ADF and OpenContent Comparison- REST Web Services
Earlier this year we wrote about comparing Alfresco Share to OpenContent Management Suite. As part of that comparison series, we mentioned that Share has garnered some concerned attention from Alfresco customers this year when Alfresco announced that Share would be deprecated in future. In moving away from Share, Alfresco has been heavily promoting their Application Development Framework (ADF) as the primary approach for building a modern user interface for the Alfresco platform. For this ... [Continue Reading]
Controlled Printing in Alfresco and Documentum
In recent conversations with many of our manufacturing clients, Controlled Printing has become a frequent topic of conversation. We often see controlled print requirements in systems responsible for managing documents and records to prove that goods are being manufactured and processes are being executed in a repeatable, quality manner (i.e. manufacturing of a widget, plant maintenance activities). Controlled Printing allows documents and records related to these activities to be securely ... [Continue Reading]
ECM Interfaces – Moving from Legacy to Modern Interfaces
During a TSG presentation at AIIM Executive committee last month, one question raised from the audience was “how would you define a modern interface for ECM”. This post will address some of the concepts and practices TSG implements in building our modern interfaces to differentiate from the legacy interfaces of the past. ... [Continue Reading]
Alfresco and AWS – 20 Security Tips
Securing Alfresco in the cloud has always been a major concern of clients moving from on premise to the cloud. The majority of our newer Alfresco clients are implementing with a solution for the cloud either on Amazon or Azure. This whitepaper will present 20 tips for securing Alfresco on Amazon Web Services (AWS). ... [Continue Reading]
Alfresco Share – Folder Comparison with OpenContent Management Suite
As part of our 2018 comparison series between Alfresco Share and the OpenContent Management Suite, we previously discussed the search interface as well as the contributor interface. For this post, we will look into the available functionality for both consumers and contributors when looking at a group of related documents, typically contained within a folder. ... [Continue Reading]
ECM Migrations – 10 Reasons there will never be an “Easy Button” for migrations
Just about every couple of years we will see a campaign from a software vendor or ECM integrator claiming that their new product or approach has made ECM migrations easier. Typically the marketing campaign will focus on a new sales initiative looking to more easily move clients from their old ECM platforms and software to vendors ECM platforms and software and probably the cloud. TSG is the leader in migrating clients to new ECM systems with 15+ years of experience. This post will present our ... [Continue Reading]
IASA 2018 – Visit TSG at Booth 257
See how OpenContent Policy & Claim can help your company modernize its Insurace Content Management Process. TSG will be at IASA next week, June 3rd-6th at Booth 257. Be sure to stop by and check out our OpenContent Policy and Claim solution, OpenAnnotate Video and Alfresco. TSG excels in assisting both large and small insurance carriers and MGAs modernize their claims processing experience with Alfresco. With digital content in the insurance world on the rise (Video, Rich Media, ... [Continue Reading]
ECM’s next disruptor – Cloud Object Stores
I presented last week at the document strategy forum in a session “Cloud Wars – Top Trends in Cloud Content Management for 2018” with representatives from Box and Newgen and moderated by Joe Shepley from Doculabs. Joe concluded the session with the question, what are the major trend that you see affecting this space in the next 3 to 5 years? My response was the cloud object store, particularly offerings from Amazon, Microsoft and Google. This post will discuss those thoughts as well as how ... [Continue Reading]
Outlook – Direct MSG Drag and Drop Support in OCMS
One feature that many clients ask for is the ability to drag and drop email messages directly from Outlook to OpenContent Management Suite in order to upload the email and any attachments to the ECM repository. Without a plugin or Outlook integration product, this is not possible with native HTML5 controls. For this post, we will take a look at DragDrop, a plugin that enables this feature. ... [Continue Reading]
Records Management Trend – Why the focus on just good enough?
TSG attended the MeR 2018 conference this past week. One consistent theme in multiple presentations was the focus on 'good enough' when implementing a records retention program rather than a detailed comprehensive plan that would require combing through compliance laws and policies and implementing complex retention schedules. This post will present our thoughts from the conference and why "just good enough" is emerging as such a trend. ... [Continue Reading]
Alfresco Share – Contributor Comparison with OpenContent Management Suite
In the last post of our 2018 Share and OpenContent Management Suite comparison series, we compared Search features between Share and OpenContent Management Suite. For this post, we’re going to compare the the contributor functionality available in Share and compare that to OpenContent Management Suite (OCMS). Our evaluation is based on what is configurable using the out-of-the-box products without any coding or customization. This post focuses on some of the highlights of document creation, ... [Continue Reading]
Alfresco – Working with PDF and Renditions
One of the major recommendations we make for our clients is to leverage PDF as much as possible as both source documents and renditions within Alfresco. This post will share some of our observations and lessons learned. ... [Continue Reading]
Alfresco Performance – Making Property Queries Faster
Recently TSG has assisted multiple clients with unique scenarios to make Alfresco queries more efficient. Like a good auto mechanic that has learned tips and tricks for getting better performance from a car without sacrificing quality, TSG has recently developed performance improvements for Alfresco in OpenContent to address clients’ needs. This post will summarize the approach and updates to OpenContent Web Services. ... [Continue Reading]
Alfresco Share – Search Comparison with OpenContent Management Suite
Performance and ease of use in a search interface is often one of the highest concerns clients have when deploying Alfresco. Back in April 2016, we presented how to Do More with Your Alfresco Deployment with a configurable search interface. For this post in our 2018 Share and OpenContent Management Suite comparison series, we will be comparing search features in both interfaces. In both cases, we’ll only consider features and functionality that can be configured in the respective interfaces ... [Continue Reading]
Document Review and Approval – Why Form AND Workflow are so important
We recently met with a publishing prospect that was looking for a document review and approval approach. As we have been discussing here since back in 2012, there is a significant benefit to having both a form AND dynamic workflow approach rather than just relying on workflow templates. This post will summarize some of the key differences. Form and Workflow Background Forms are often a part of workflow processes. Forms are typically used to capture data from users in order for the ... [Continue Reading]
Claim and Policy Documentation – Free User Requirements Template
Based on our experience with multiple insurance clients, TSG has developed a common user requirements template for management of digital documentation. For current clients, we often use this as a starting point when discussing goals of the new system. For those clients looking to update their documentation methods, we are happy to provide this as a free starting point. As this requirements document will continue to grow over time as new technologies emerge, please check base often for ... [Continue Reading]
Alfresco Share – Comparison with OpenContent Management Suite Series
Alfresco's out of the box user interface, Share, is typically the collaboration interface most Alfresco clients leverage for their initial development efforts. Alfresco Share has garnered some concerned attention from Alfresco customers this year when Alfresco announced that Alfresco would be deprecating Share in future. To help readers understand the difference between Share and the OpenContent Management Suite, TSG will be posting a blog series on major feature differences over the upcoming ... [Continue Reading]
Alfresco Printing – What are the issues and options?
On a call last week with a long-time Alfresco client, much of the discussion was around printing and the different options. While much of the information for different printing options exist within our products, this post will summarize for Alfresco clients the different issues and how the TSG approaches can provide a variety of different printing options. Alfresco Printing – Issues with Downloading and Printing One of the major issues surrounding printing also has to do with just how ... [Continue Reading]
Alfresco Solutions of the Year 2017 – TSG wins Alfresco award for sixth year in a row
Chicago, IL. – April 4, 2018 – Technology Services Group, Inc. (TSG) the leading provider of content management solutions and services for the Fortune 1000, announced today the recognition of both the OpenContent Management Suite and OpenMigrate as Alfresco’s 2017 Solutions of the Year for the Americas. TSG was recognized for both products as they have been critical components in multiple successful large client implementations of Alfresco, particularly in the insurance and manufacturing ... [Continue Reading]
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