In the hunt for “what to talk to customers about next”, we often see many of the ECM vendor sales teams get behind a concept, or technology, that can be marketed easily but isn’t always something clients eventually do or are successful implementing. For this post, we will list some of the myths (including a couple “Lord of the Rings” references where appropriate) that we are seeing, or have seen, to help provide clarity on what might sound good but is more a sales related myth than ... [Continue Reading]
ECM 2.0 – Machine Learning and Indexing
One of the more interesting usages for machine learning is the potential to speed up and add efficiency to the indexing of documents. At TSG, we are currently adding this capability to our document indexing application. This post will describe the current methods of indexing from the major vendors and how an ECM 2.0 solution will add machine learning. ... [Continue Reading]
Migrating to Alfresco – Reducing Risk, Stress and Cost with a Rolling Migration
Too often, migrating to Alfresco can be seen as a massive undertaking where the migration effort means moving all the content, integrations and people to the new platform in a migrate all at once, "Big Bang” approach. Given the effort to move all the different components, along with training the users on a new system, it is easy to see why so many legacy ECM systems are still around today as their owners can, when confronted with this daunting task, choose to “wait until next year”. ... [Continue Reading]
Alfresco – Application Performance Monitoring
One problem we consistently see at Alfresco clients is the inability of IT support resources to respond to user complaints that "the system is slow". Performance is a complicated factor and can depend on many different components typically outside of the control of the Alfresco support resources (network, browser, workstation....). This post will present our thoughts on including an Application Performance Monitoring tool along with Alfresco to proactively be able to address the health of ... [Continue Reading]
FileNet and CMOD – Will IBM finally sell them and potentially buy Box?
One of our more controversial posts over the last couple of years was back in 2017 “FileNet – Is IBM Planning on Selling it”. We had some interesting follow-up – particularly on LinkedIn from some folks at IBM that were not to happy with our analysis. At the time we stated that “we would expect that IBM would sell off FileNet and potentially Content Manager within the next two years”. With two years coming up in May and the recent news of IBM selling off Notes and buying Red ... [Continue Reading]
Technology Services Group Releases new DynamoDB Document Management Capabilities for AWS
Complete OpenContent Management Suite now available natively for DynamoDB on Amazon Web Services Marketplace Chicago, IL. – January 30th, 2019 – Technology Services Group, Inc. (TSG), a leading provider of document management integration software and services, today announced that its OpenContent Management Suite (OCMS) for DynamoDB has been released on the Amazon Marketplace. OCMS provides a modern user interface for common document management capabilities for a variety of ECM platforms. ... [Continue Reading]
Redacting PDF – What did the Manafort Lawyers do wrong?
During a demo this week for a potential OpenAnnotate redaction customer, the question was raised “So you guys don’t do redaction like the lawyer’s for Paul Manafort did, do you?”. To help understand the best way to redact PDF documents to avoid the issue of the unsuccessful redaction, we thought we would provide some additional detail on how to redact (and not redact) PDF documents. ... [Continue Reading]
A Big Data Approach to ECM – White Paper from Deep Analysis
TSG recently participated in a research effort with Deep Analysis. The fundamental undertaking was to understand what alternatives innovative customers are considering when it comes to moving from Legacy ECM 1.0 to modern ECM 2.0 capabilities on premise or in the cloud. Alan Pelz-Sharpe and the analysts of Deep Analysis conducted a deep dive into Big Data and particularly NoSQL databases, Hadoop and DynamoDB. ... [Continue Reading]
ECM 2.0 – What does it mean?
Great whitepaper available at Deep Analysis from long-time ECM analyst Alan Pelz-Sharpe entitled “Intelligent Information Management – From ECM 1.0 to 2.0”. This post will highlight the relevant points and add our thoughts. ECM 2.0 – What are the opportunities? We would agree with Alan that, while repository centric ECM 1.0 systems dominate the market, 2.0 opportunities exist to offer more insight, automation and decentralization. Combined with new technology from cloud ... [Continue Reading]
Alfresco Solutions from TSG
One of the more confusing terms with in the Alfresco ecosystem has always been solution. Is an Alfresco solution a software product or consulting offering? Is Case Management a solution or is it more infrastructure? At TSG, our Alfresco Solutions are represented by business focused applications that are a mix of our enterprise class software, configurations and consulting to deliver business value to the end-user. This post will present a high-level overview of our ... [Continue Reading]
DynamoDB and Hadoop – Why Big Data will disrupt Document Management
Back in the 80’s, the emergence and low cost of PC’s, network and relational databases combined to create the beginnings of modern image management systems. Solutions and approaches gradually evolved to include documents and the creation of the ECM (enterprise content management/document management) industry. Back in 2015, TSG began brainstorming about what’s next for the document management industry. In addition to cloud computing already disrupting the data center for ... [Continue Reading]
Documentum Futures – OpenText versus Doculabs
Some the most popular posts in the ECM/CPS space are typically when an analyst takes a strong stance on a vendor. Joe Shepley’s post for CMSWire back in November – OpenTextand Documentum – Still not buying it - was one of those posts. Joe took a pretty aggressive stand on his thoughts on the future of Documentum now part of OpenText. In a follow-up piece, Virginia Backaitis took the more pro-OpenText side with her article on Shedding Light on the FUD around Documentum and ... [Continue Reading]
Adobe Acrobat Alternative – Doing more with just a web browser
Many users rely on PDF viewing, annotation, and manipulation tools when working with documents, especially in case management scenarios such as policy and claim document management within the Insurance industry. In many of these systems, users are forced to download PDFs to the local machine in order to work with the document within Adobe Acrobat. However, with modern browser technologies, it is possible to streamline this process by doing more in the web browser, side-stepping the need to ... [Continue Reading]
Alfresco Performance – High Availability versus Performance Options
TSG is currently working with one Alfresco insurance client with up to 17,000 users in a mission critical system where reliability and performance are paramount. As part of our performance tuning, the client is considering turning off the Hazelcast component to improve performance while reducing fault tolerance. This post will present the options for other Alfresco clients’ consideration. ... [Continue Reading]
DynamoDB – ECM / Content Process Services Roadmap
One of the key TSG efforts for the end of 2018 is extending Amazon’s DynamoDB to include document management capabilities with connectivity to the all of the TSG products including the OpenContent Search, OpenContent Case, OpenAnnotate and OpenMigrate. This post will present our plans and roadmaps along with key dates. ... [Continue Reading]
DynamoDB – Database model for Document Management
One of the ongoing myths about DynamoDB for Document Management we hear too often is “but isn’t that just for big data?” This post will try to explain the benefits of DynamoDB’s big data capabilities and data model in a Document Management context compared to traditional database systems. Examples will include how we are currently building our own DynamoDB offering scheduled to be released at the end of 2018. ... [Continue Reading]
DynamoDB and Hadoop / HBase – What are some of the differences?
As an Amazon Web Services Partner, TSG has begun developing out our document management solution for DynamoDB, we have been surprised with some of the implementation differences between DynamoDB and Hadoop / HBase. This post will dive into the differences in building we have encountered some examples while building out our ECM/Content Process Services solution. ... [Continue Reading]
Building a Case Management Interface in Under 20 Minutes
A few weeks ago, we compared building a search interface using OpenContent Management Suite vs. Alfresco's ADF framework. In the post, we were able to configure a search interface in OCMS in less than 10 minutes. For this post, we will look at building a Case Management interface in OCMS. ... [Continue Reading]
OpenContent Management Suite – Fall 2018 Release
TSG is happy to announce the Fall 2018 release of the OpenContent Management Suite (OCMS)! This release, version 3.1, follows our new product release Spring/Fall cadence that we have started this year. For this post, we will take a look at some of the notable enhancements included in the 3.1 release. ... [Continue Reading]
Gartner Content Service Platforms (CPS) Magic Quadrant 2018 – What’s Missing?
Back in 2015, we posted the question of whether the magic quadrant was really magic anymore. In the following years, Gartner has evolved the rating with a complete change of the evaluation in 2016 as well as the big news in 2017 when IBM/FileNet being dropped from the leader quadrant after being the default leader for 10+ years. In the recent 2018 Gartner Magic Quadrant (download from Alfresco here), Gartner has made more changes along with IBM being back in the leader quadrant. This post ... [Continue Reading]
Alfresco Consulting – Do you really need it?
As more and more IT groups look to replace their legacy ECM solutions with Alfresco, one of the questions that typically comes up is if the group should look for consulting help, either from Alfresco themselves or an external partner. This post will summarize the typical roles in an Alfresco implementation and give a rough idea of the skills as well as the time commitment required for a simple migration from a legacy ECM system to Alfresco. ... [Continue Reading]
Redactions in Alfresco 6 – Integrating OpenRedact with Alfresco Application Development Framework (ADF)
Building upon our OpenAnnotate-ADF integration post from last week, TSG has added OpenRedact as an additional viewer option to Alfresco’s Application Development Framework. OpenRedact is a companion product to OpenAnnotate and is a browser based tool that offers manual and suggestion based redaction. This post will describe the additional features that OpenRedact brings to Alfresco ADF applications with a short video. ... [Continue Reading]
FileNet Support to End in 2019
IBM has formally announced that it is dropping support for FileNet version 5.2.X on April 30th, 2019. FileNet customers on 5.2.X need to decide whether to upgrade to the 5.5 version, run unsupported, or migrate to another option. This post will present our thoughts from talking with a FileNet customer working through the decision process. ... [Continue Reading]
Alfresco – Building a Search Interface – ADF vs. OpenContent Management Suite
In previous posts, we looked at comparing the Alfresco Development Framework (ADF) to OpenContent Management Suite (OCMS), specifically the search, contributor, and folder interfaces. For this post, we are going to turn our attention to building an application on each of these platforms. Specifically, we'll look at how clients can build an Alfresco search interface. ... [Continue Reading]
Amazon DynamoDB – Can it do ECM?
In discussing our next steps as part of our Amazon Web Services practice, one exciting item TSG is pursuing this quarter will be focused on Amazon DynamoDB and adding Enterprise Content Management capabilities. This post will begin a series of posts on our design and development activities to provide an OpenContent connection to Amazon DynamoDB. ... [Continue Reading]
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