At the beginning of 2018, TSG hired Alan Pelz-Sharpe of Deep Analysis to conduct a review of TSG’s products and services. Alan both visited the TSG office as well as interviewed multiple customers and partners to better understand TSG’s offerings. This post will present his findings.
About Alan Pelz-Sharpe
Alan has over 25 years of experience in the IT industry, working with a wide variety of end-user organizations like FedEx, The Mayo Clinic & Allstate and vendors from Oracle and IBM to startups around the world. Alan was formerly a Partner at The Real Story Group, Consulting Director at Indian Services firm Wipro, Research Director at 451 and VP for North America at industry analyst firm Ovum. He is regularly quoted in the press including the Wall Street Journal and The Guardian and has appeared on the BBC, CNBC, ABC as an expert guest.
The goal of the review of TSG was to fully understand how buyers and partners view TSG and the services it provides. Further it was to gain a 360-degree perspective, on how projects are conceived, what drives them. In particular we wanted to learn what customers really think about TSG in the broad content services market and its direction in 2018 and beyond. TSG believes itself to be an innovator in delivering open/visible content services hence Alan explored if its customers and partners saw TSG in the same light.
TSG chose Alan to conduct this review based on his deep knowledge and experience with the Enterprise Content Management Space. Alan has been working within the ECM space for over 25 years for both customers and vendors and is particularly knowledgeable on both Documentum and Alfresco.