OpenContent Government

Break down silos of information and provide better well documented customer service.

The OpenContent Government Solution brings together a comprehensive view of documents across departments and agencies. TSG’s Government Solution is built using TSG’s OpenContent Search product. Reveals relationships between information across departments and agencies through dynamic linking; With greater visibility into related information, departments are able to provide more insightful service to customers.

• Centralization of customer, department, and agency documents and assets.
• Create collections of documents and assets to share between departments and agencies for purposes such as investigations, auditing, FOIA requests, and special projects.
• Import large files, including pictures, video and audio, in a streamlined approach.
• Search by relating information on key indices or by drilling down with faceted search.
• Automatically create alternative file formats or thumbnail images for documents, videos, and audio files.
• Use workflow to route documents for review and approval and gather electronic signatures.
• Export and deliver information in multiple formats to customers, courts, and other government entities.

The solution was built using industry standards. Leveraging TSG’s products, clients have been able to extend their systems in a number of ways, including:

• Integration with Amazon S3 for Large File Uploads.
• Face tagging Images using OpenAnnotate.
• Publish information to front-end systems for search and public availability.
• Handle transmittals and submittals of documents and electronic forms.

Legal Matter Management Establish folders for legal matters concerning government departments and agencies.		Email Integration Create outbound email that is automatically stored in the correct folder.
Land Development Projects Manage project and supporting documents for development projects benefiting the city, county, or state.		Electronic Annotations Ability to add comments to a document at anytime in the process.
Lease and Permit Management Quickly search and find documents necessary for fulfilling lease and permit requests.		Side by Side (by Side) viewing Allows for side by side viewing of current and historical documents. Supports additional monitors.
Electronic File Relationships Maintains relationships between folders as well as documents (ex: email and document attachment).		Overlays and Watermarks Ability to dynamically add property information such as document status and effective date to viewed and printed documents.
Bulk Processing Solution provides for bulk ingestion and distribution of content		On-Premise or Cloud Implementation Solution could be deployed on-premise or in the cloud.
Document Alerts Ability to notify other users to activity in a claim or policy folder		Scanning or Fax Documents Provides for ability to scan or accept inbound fax. Outbound fax also supported.