Technology Services Group

EMC sells Documentum to private equity – what would it look like 1 year later?

With the announcement last April that EMC is looking to sell Documentum, we have always predicted that the likely buyer would be private equity.   As followers of EMC/Documentum know, EMC sold off Synchplicity to private equity approximately one year ago.  For this blog post, we will compare Gartner’s thoughts on Syncplicity in 2015 (when the […]

Documentum to Alfresco Migration – SaaS and the Cloud

With an increased pressure to control IT costs, we are seeing more and more clients not only migrating from Documentum to Alfresco, but looking for other ways to reduce spending via Software as a Service (Saas) in the Cloud.  While we have already discussed the cost savings of Alfresco as well as ways to leverage solutions, […]

Documentum Risk – Top 5 Reasons to Ditch Webtop

As we have been mentioning her in other posts, due to the purchase Documentum by OpenText, many clients are looking at ways to reduce the risk of an unknown Documentum future.  This post will look into the risk of the most popular Documentum interface, Webtop.

Developing a Business Case for Modern Insurance Documents – December 11th – Breakfast Briefing

TSG and MVP Advisory Group is inviting insurance marketing, operations and IT professionals to an executive briefing and thought-provoking brainstorming session in downtown Chicago on December 11th.  The focus of the event will be on near term as well as strategic current thoughts for improving the processing and management of modern insurance documents.  Alfresco is co-sponsoring […]

Documentum Webtop Migration – xCP, D2 and other thoughts

While we have mentioned that Documentum “is not investing in Webtop” for the past couple of years, we still see many clients struggling with “what should I do next” when dealing with moving away from Webtop.  This post will discuss some of the common concerns clients present regarding moving away from Webtop as well as […]

HTML5 Forms – Introducing Active Wizard's Next-Generation Interface

TSG is happy to announce our next-generation Active Form 5.1 module in Active Wizard, which uses HTML5!  Active Form is the module in Active Wizard that allows users to fill out forms utilizing an easy to use “Turbo Tax” approach to complicated forms.  In Active Form 4.0, we used Adobe Flash as the primary interface […]

Documentum D2 vs. HPI – Working with Multiple Documents

It’s a common user requirement in an ECM system to allow users to act on multiple documents at once.  Whether it’s necessary for the business process (ex: a workflow route), or just a time saver (ex: deleting documents), we see requirements around multi-document execution from many clients.  For this post, we will look at how both […]

Salesforce.com Dreamforce Conclusion

The Salesforce.com Dreamforce convention is winding so we thought we would share our thoughts on what we observed and heard over the past week. As always, the convention offered a lot of fanfare and excitement mixed with tons of useful knowledge from the over 800 sessions. For the most part we are convinced that the […]

Documentum – Improving the Webtop Experience

Most Documentum customers we talk to utilize Webtop in some capacity as a user interface to the repository.  As we’ve posted in the past, we recommend that clients move away from Webtop as it’s an outdated interface that has not been a target for investment since the EMC/Dell days, and certainly is not in line […]

Alfresco versus Documentum for Controlled Documentation

Some of our larger regulated industry (Pharma, Utliity…) clients are looking into Alfresco to see if it could be used to manage their controlled documentation and potentially replace Documentum.  This post will present our most recent in-depth analysis based on common document control requirements.

Documentum Client Briefing – June 7th – University of Chicago Gleacher Center in Chicago

TSG will be holding our 5th annual client briefing on June 7th, at the University of Chicago Gleacher Center from 9 am to 5 pm.  The briefing focuses on TSG facilitation of specific Documentum topics allowing interaction between clients to discuss experience, lessons learned and best practices.  Last year’s briefing included: Introductions – sharing “What I […]

Documentum – Top Tips for 2016

To begin 2016, we’d like to do a post surrounding our thoughts on what Documentum clients should planning for in the upcoming year.  See previous posts in 2012 and 2010.  This year’s post will review our earlier tips and highlight our thoughts for 2016.

Documentum Case Management – Client Experience – How to Get Started

We just finished a two day strategy session for a client in the heavy equipment industry.  Having completed a number of efforts with document scanning and report capture, the client was looking to outline a strategy for Documentum going forward.  This post will discuss our experience and thoughts on how to introduce the concept of […]

Claims Documentation Case Management Solution

Check out this short overview of TSG’s OpenContent Case Management platform. In an increasing competitive industry, insurance companies want to provide electronic files to enable a more and more remote or mobile workforce. OpenContent Case Management Solution allows companies to extend their current data-driven policy and claim systems with electronic file capabilities with seamless integration. […]

Salesforce.com and Alfresco Integration – Hack Day Outcome

As part of our recent TSG Hack Day, a couple employees set out to prove out how Salesforce could leverage a separate content management system to act as a file store for Salesforce content that had already been through an approval workflow (and therefore was essentially read only to the users). Since Alfresco is an […]

Alfresco Email and Versioning – Leveraging Alfresco IMAP

One of things ECM clients seem to struggle with is how to manage email integration between email programs and the back-end ECM repository.  This post will discuss a recent experience of how one law firm is leveraging Alfresco to manage emails and documents attached to emails while maintaining proper version control on critical documents.

EMC World – 2011 – Day One – Morning Highlights – Web Services

After a rough flight and hotel screwup, finally got into the Venetian early this morning.  We are trying to post fast and furious so apologize for any spelling errors or initial thoughts.  Today’s post will highlight some of the interesting sessions in the morning and focus on announcement around Web Services.  

Chicago Alfresco User Group Meeting – March 1st

Thanks to all the fellow Alfrescans who attended both the Minneapolis and Chicago Lunch and Learns.  Really, the best part of these lunch and learns is the LUNCH!  We get to learn how people are leveraging the platform and share best practices and experiences.   Alfresco 4.0 Enterprise was released on Thursday to much fanfare, […]

Web Content Curating and Publishing (WCM) in Documentum and Alfresco

After upgrading Alfresco for one of our financial clients, we started looking at how to improve the tools and process they use to manage web content for multiple external sites. Beginning with an informal survey of how our other customers curate and publish web content it became apparent that each one handles it slightly different. […]

OCMS Integration with Slack

TSG is excited to announce a new Slack integration for the OpenContent Management Suite (OCMS). This post will overview the new functionality this provides an organization, as well as our thoughts on future features that could be added with Slack and other messaging platforms. The Rise of Messaging Platforms In the last 30 years, organizations […]

Documentum or Alfresco – Gmail integration for Case Management – TSG/HPI Labs

Many of our clients are leveraging Gmail as a replacement for hosting their own email servers.  As we have often mentioned, we are seeing more and more email integration, specifically in our case management scenarios.  This post will discuss our TSG Lab efforts to integrate Gmail with HPI for ingestion of emails and attached content. 

Documentum – Top 12 Tips

Every couple of months we like to step back and offer a “What’s next” post in regards to our thoughts on what Documentum customers should be considering with their implementations.  For this post, we will highlight our thoughts based on a thorough review of EMC World and our client briefing discussions.

Hadoop Document Transformations Using Adlib

In our series exploring the use of Hadoop for ECM, the best practice from our years of ECM experience tells us is that documents should be stored in both their native content as well as a PDF rendition of the content. Storing a PDF rendition allows consumers quick access to view the content, as well as […]

Documentum – Momentum EMC World 2014 Recap – Some bunts, hits as well as some swings

In talking about our overall thoughts of EMC World and Momentum 2014, I thought I would resurrect our baseball analogy from where we felt Documentum was too often swinging for the fences with grandiose product plans and relationships that were turning into more strikeouts than runs.  As we mentioned in 2013, we were impressed with […]

Alfresco and Liferay – Lessons Learned from UCP of Greater Chicago

For those who had the opportunity to attend DevCon 2011, TSG presented this case study about developing myInfinitec, a portal provided to teachers to access resources to aid in working with special needs children. The slides from our DevCon 2011 presentation may be accessed here. The following will discuss lessons learned during initial development, including […]

Hadoop for Enterprise Content Management – Adding PDF Renditions with Adlib

As we have discussed in our Hadoop Series, more and more companies are considering Hadoop for storage and management of documents and files.  Just like our ECM clients, companies storing documents or scanned files in Hadoop want to provide PDF renditions of documents for easy viewing and other PDF capabilities.  This post will discuss how […]

Documentum to Alfresco Migration – Comparing Company Visions

One of the best things about the Documentum (Momentum) and Alfresco (Devcon) user events is that many of the sessions have been posted on the Web for review.   As part of our ongoing series about migrating from Documentum to Alfresco, this post will discuss thoughts and strategies around company vision.

ECM Implementations – Why do some fail?

Recently we have been in touch with three large clients that are engaging with TSG after having failed with implementations of either a new ECM vendor or new product from their existing ECM vendor.  While we are often brought in to clean up ECM implementations, we don’t often see projects where vendors and their tools […]

Documentum/IIG – Financial Results – 2013

EMC has announced 2013 earnings. Complete detail can be found at http://www.emc.com/corporate/investor-relations/index.htm This post will discuss our thoughts on IIG’s Financial Performance in comparison to the rest of EMC.

Alfresco Summit 2014 Recap

This year, for the first time, TSG had a booth at both the San Francisco and London Alfresco Summit events as the 2014 Americas Partner of the Year. The major announcements included the release of Alfresco 5.0 and the standalone Activiti Designer. We will be reviewing the product updates in an upcoming Alfresco user group meetup […]

2017 ECM Thoughts and Predictions as well as recap of 2016 postings

With the beginning of 2017, it is time for our annual thoughts from our blog from 2016 as well as the ECM industry in general. Biggest news of the year – Dell purchases EMC, OpenText purchases Documentum from Dell Clearly the biggest news of the year for our readers was the purchase by Dell of […]

Documentum D2 – Initial Thoughts

Back on November 1st, 2011, EMC/Documentum announced an exclusive licensing agreement with C6, a French Enterprise Content Management (ECM) software provider and long-time partner.   Over the holidays a webinar was held that included a live demo of the tool.  For this post, we will present our initial thoughts on the product for those evaluating use […]

Solutions

Jump start your Documentum, Alfresco or Hadoop efforts Alfresco Content Accelerators and TSG’s OpenContent Management Suite combine our industry leading software products and ECM services to create unique, best of breed offerings to address specific ECM issues.  Our Clients, typically frustrated or failing with generic or aging ECM legacy software, leverage our solutions to create […]

Documentum – EMC World 2015 – Momentum – Prepping for the Show

Next week, May 4th through May 8th, EMC World and the smaller component for Documentum (formerly IIG and now ECD ) Momentum will again be in Las Vegas again at the Venetian.  TSG has attended all the U.S. Momentum’s since the 1996 inaugural event in Miami (19 and counting).  For those attending, we thought we […]

Documentum Discontinues Developer Edition – Documentum to Alfresco Migration – Development Environment and Philosophy

With the recent announcement that the Documentum Developer Edition is being discontinued –  Bidding Farewell to Developer Edition, we thought it would be a good time to update our previous post from 2010 in regards to development differences between Documentum and Alfresco. This post will compare and contrast development environments and philosophy with both Alfresco and Documentum.

Documentum – EMC Sale of Syncplicity

Only July 7th, Skyview Capital announced that had entered into a definitive agreement to acquire Syncplicity from EMC with EMC retaining a financial interest in Syncplicity.  The complete Syncplicity press release is here.  This post will discuss our thoughts on the sale.

Documentum – EMC World/Momentum 2013 – TSG Recap

Thanks to all of you that again made our Momentum EMC World our most successful posting days.   This year was an interesting time.  It really made our day to get feedback that many of you look forward to the summaries as well as how the blogs throughout the year have helped with Documentum-related decisions throughout […]

ECM Interfaces – Moving from Legacy to Modern Interfaces

During a TSG presentation at AIIM Executive committee last month, one question raised from the audience was “how would you define a modern interface for ECM”.  This post will address some of the concepts and practices TSG implements in building our modern interfaces to differentiate from the legacy interfaces of the past.

Technology Services Group, Inc. Named Alfresco Platinum Partner

We are excited to announce that TSG has been recognized a Platinum Alfresco partner! Below is the official announcement: Chicago, IL – January 17, 2013 – Technology Services Group (TSG), a leading provider of products and services that extend enterprise content management (ECM) platforms, today announced that Alfresco, the open source platform for content management, has granted […]

Documentum – EMC World 2015 – Meet the Executives

Rohit Ghai – President,  Jeetu Patel – Syncplicity,  Jason Capital – Chief Revenue Officer, Ryan Davidsen – Global  SE Lead , John  OMelia – Senior Vice President – Documentum , Jeroen Van Rotterdam – Chief Technology Officer Session was described as being just Rohit and Chris McLaughlin, head of Marketing – Chris was a no-show. […]

OCMS Integration with Microsoft Teams

TSG recently announced our integration with Slack and we are now excited to announce a Microsoft Teams integration for the OpenContent Management Suite (OCMS). This post will overview the new functionality this provides an organization, as well as our thoughts on future features that could be added. The Rise of Messaging Platforms In the last […]