TSG is happy to announce the Fall 2019 release, version 3.3, of the OpenContent Management Suite (OCMS)! For this post, we will take a look at some of the new features and notable enhancements included in this release.
Capture 2.0 – Disrupting Legacy Capture Solutions with Machine Learning
TSG is predicting upcoming disruptions to content capture within the ECM industry. We have been working hard this quarter to improve metadata extraction capabilities within the OpenContent Management Suite with machine learning. For this post, we want to discuss and demonstrate the interface that controls capture templates as well as how users interact with the […]
CCM Insurance Letter Generation – OCMS & SmartCOMM Integration
One of the goals of most claims processing/member service departments for Auto, Health or any type of insurance is improving the efficiency of their workforce. Faster processing times ensure a better customer experience, increase satisfaction and aides in retention. One of the most common tasks that occurs in any insurance scenario (Claim or Policy) is […]
Viewing PDF’s – What are the high speed options
Over two years ago, TSG developed OpenAnnotate “view only” mode optimized for high speed viewing. This year we have made even more updates to continue to improve viewing performance. This post will compare and offer a video showing off different PDF viewing options.
Machine Learning & ECM -Smarter Policy Management with Kira & OCMS
TSG recently built Kira integration into our OpenContent Management Suite to improve the Policy Management solution for our client, American Association of Insurance Services (AAIS) for management and analysis of policy templates. This post will explain the solution as well as provide a video demonstration.
AWS with DynamoDB for Content Management – Reference Architecture & Cost Estimate
TSG has recently been working with multiple clients who are considering whether to deploy their Content Management platform in the Amazon Web Services (AWS) cloud instead of on premise. The discussion typically boils down to “how much would it cost for me to deploy this in the cloud vs procuring hardware and software licenses?” This […]
Reference Architecture for Content Management on Azure HDInsight with HBase
TSG has recently been working with a multiple clients that are deciding on whether to deploy their Content Management platform in the Azure cloud from Microsoft or on premise. The discussion typically boils down to “how much would it cost for me to deploy this in the cloud vs procuring hardware and software licenses for […]
Introducing Smart Communications CCM Capabilities with OpenContent Case
Chicago – October 30, 2019 – Technology Services Group, an industry leader in providing innovative content management solutions, has joined the Smart Communications partner ecosystem to help customers elevate and manage their customer communications. This partnership enables the combination of SmartCOMMTM with TSG’s OpenContent Case Management to generate, deliver and compliantly manage accurate, branded and […]
ECM 2.0 – Can you build it yourself?
Recently Gartner Analyst and long-time ECM evangelist Marko Sillapaa posted an interesting article titled “Why Build a Content Services Platform from Scratch?” . In the article Marko correctly points out that “build your own” isn’t easy and it’s better to avoid home grown solutions where support could be required for 20 years. An alternative viewpoint comes […]