Chicago – October 30, 2019 – Technology Services Group, an industry leader in providing innovative content management solutions, has joined the Smart Communications partner ecosystem to help customers elevate and manage their customer communications. This partnership enables the combination of SmartCOMMTM with TSG’s OpenContent Case Management to generate, deliver and compliantly manage accurate, branded and personalized communication with customers.
The integration between SmartCOMM and OpenContent Case will allow customers to combine Smart Communications’ customer communications management capabilities with TSG’s case management, content management, and tracking capabilities. This includes leveraging compliant template tools to deliver, manage and store personalized messages and documents that maintain the highest levels of accuracy and compliance for highly regulated industries.
“The partnership between Smart Communications and Technology Services Group represents our most significant effort to date to allow our customers to send branded, accurate and personalized communication and content to customers.”” said David Giordano, President and Founder of Technology Services Group. “OpenContent Case with SmartCOMM gives customers off-the-shelf configurable software for common document and case management applications with industry leading customer communication deployable either on premise or in AWS, Azure or Google cloud solutions.”
About Smart Communications
Smart Communications™ is a market leading provider of a cloud-based, next-generation customer communications platform. More than 500 global brands rely on Smart Communications to deliver meaningful customer communications across the entire lifecycle—empowering them to succeed in today’s digital-focused, customer-driven world while also simplifying processes and operating more efficiently. Smart Communications is headquartered in the UK and serves its customers from offices located across North America, Europe, and Asia Pacific. The company offers a range of solutions including SmartCOMM™, SmartCOMM™ for Salesforce and SmartDX™. In July 2019, the company acquired global digital transformation software company, Intelledox to further enhance its leadership in customer experience-driven communications. To learn more, visit smartcommunications.com.
About Technology Services Group
Technology Services Group, Inc. is a leading provider of content management integration services and software solutions. Founded in 1996, TSG software and consultants work with many of the Fortune 2000 companies representing various industries. The OpenContent Management Suite (OCMS) provides a modern user interface for common document management capabilities for a variety of content management platforms including Alfresco, Documentum, Hbase/Hadoop and DynamoDB. OpenContent Case implementations have included hundreds of clients across Insurance, Life Sciences, Engineering, Manufacturing and other industries. TSG combines business industry skills with leading edge technical ability to provide complete solutions including On Premise, Amazon Web Service, Microsoft Azure and Google Cloud offerings for clients. To learn more, visit www.tsgrp.com.