As part of the TSG Product Roadmap and based on clients requests, we are currently in the midst of adding additional redaction capabilities across our product set. This post will discuss the different user redaction scenarios and how our products (OpenAnnotate, OpenMigrate and the OpenContent Search and Case) are being updated to satisfy these requests. These […]
Alfresco or Documentum – Improving Performance Perceptions with OpenAnnotate
“The system is slow” can be an irritating and often unfounded user complaint about Alfresco or Documentum. To address user concerns, Alfresco or Documentum support resources have to often become detectives and ask questions like “what were you doing, which documents, what time, from what machine….” to try and diagnose the background of the complaint. […]
Controlled Printing in Alfresco and Documentum
In recent conversations with many of our manufacturing clients, Controlled Printing has become a frequent topic of conversation. We often see controlled print requirements in systems responsible for managing documents and records to prove that goods are being manufactured and processes are being executed in a repeatable, quality manner (i.e. manufacturing of a widget, plant […]
ECM Interfaces – Moving from Legacy to Modern Interfaces
During a TSG presentation at AIIM Executive committee last month, one question raised from the audience was “how would you define a modern interface for ECM”. This post will address some of the concepts and practices TSG implements in building our modern interfaces to differentiate from the legacy interfaces of the past.
ECM Migrations – 10 Reasons there will never be an “Easy Button” for migrations
Just about every couple of years we will see a campaign from a software vendor or ECM integrator claiming that their new product or approach has made ECM migrations easier. Typically the marketing campaign will focus on a new sales initiative looking to more easily move clients from their old ECM platforms and software to […]
Document Review and Approval – Why Form AND Workflow are so important
We recently met with a publishing prospect that was looking for a document review and approval approach. As we have been discussing here since back in 2012, there is a significant benefit to having both a form AND dynamic workflow approach rather than just relying on workflow templates. This post will summarize some of the […]
Documentum – Getting more out of Documentum D2
Back in 2011, Documentum, still part of EMC, licensed/purchased D2 as the next generation interface to replace Documentum Webtop. While D2 has not been very successful in converting existing Webtop customers for a variety of reasons, there is a large number of clients that had invested in D2 before 2016 when Documentum stopped investing in it to […]
Alan Pelz-Sharpe – Deep Analysis Review of Technology Services Group
At the beginning of 2018, TSG hired Alan Pelz-Sharpe of Deep Analysis to conduct a review of TSG’s products and services. Alan both visited the TSG office as well as interviewed multiple customers and partners to better understand TSG’s offerings. This post will present his findings.
Documentum – Webtop and OpenContent Folder Comparison
As part of our making Documentum Better in 2018 series, this post will look at how users can work with folders and documents within a folder in Webtop as compared to OpenContent Management Suite. In prior articles, we’ve explored how users add documents to the repository and search for documents. For this post, we will […]