The Problem - Unable to view Documentum administrative information from a single view

Most organizations have implemented Documentum as an enterprise solution therefore it is not uncommon for multiple repositories to be created for various enterprise applications. Typically, the support of each of these repositories is handled by a single department of Documentum administrators. With standard Documentum administrator tools, support of these repositories can be laborious because the administrator must perform several actions to accomplish a single task as well as know the information for each repository. Additionally, unless a user reports certain issues, administrators must proactively navigate each repository to manually check for things such as system responsiveness or the status of active jobs. The extra time spent managing these systems take administrators away from other tasks that could add more value to the organization.

The Solution - OpenDashboard

To ease the burden of Documentum support tasks, TSG has built OpenDashboard, a consolidated view of administrative information across multiple content repositories. This tool provides a single view for administrators to view the health and status of one or more repositories such as:

• Docbase availability
• Job Status
• User Management Data (e.g., active users)

How it Works - High Level Summary

OpenDashboard leverages REST Service Oriented Architecture (SOA), which uses HTTP to access resource URIs and receives the requested information in XML form. OpenDashboard does not require the DFC framework since it retrieves information through OpenContent's web services.

The motivation for creating a set of web services that are reusable across multiple applications is to provide an open-source framework for clients to use in developing an enterprise application environment which allows them to focus on application business and display logic instead of Documentum components.

The web services include the following components:

1. Authentication Service - The Authentication Service validates a user’s login credentials and starts a Documentum session. Documentum session information is stored per user in persistent memory within the Web Services environment. Session information is cleared from memory upon user logout or after a configurable expiration period.
2. Query Service - The Query Service performs a simple query returning a list of Documentum object ids, or a complex query returning multiple columns of data. The service accepts abstract search criteria as an input rather than a Documentum specific DQL query.
3. Content Service - The Content Service retrieves an object’s content from Documentum based on a given object id.
4. Properties Service - The Properties Service retrieves an object’s properties from Documentum based on a given object id.

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